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Moving Towards Customer-Centric Pricing: From Strategy to Implementation, the New Opportunities for Banks to Compete in the Current Economic Downturn by IBM

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Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives. 
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Smarter Customers, Smarter Commerce: Innovations in the Banking Industry by IBM

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Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

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Forrester Research: Improving Application Deployments - How an Application Delivery Architecture Can Help Businesses Overcome Deployment Challenges by F5 Networks

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Quest MessageStats™ by Dell Software

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Network Boost: control all data in your network and accelerate your data exchanges by Orange Business Services

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Identify and Leverage Your Existing Service Life Cycles by IBM

March 2008 - (Free Research)
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. 
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