Balancing customer satisfaction White Papers, Balancing customer satisfaction Software, Balancing customer satisfaction Research, Hardware and Services

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Cloud Introduction Video by HP

January 06, 2012 - (Free Research)

The cloud computing industry has been evolving over recent years and is expected to continuously advance in the future. Access this video to learn how the cloud can help your business to improve ROI, agility and customer satisfaction.

(VIDEOCAST)

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Case study: Overcoming Mainframe Technology Limitations

by HP

October 07, 2011 - (Free Research)

This exclusive case study explores how one organization within the financial industry migrated from old, mainframe technology to HP Integrity Superdome servers in order to respond faster to changing financial markets with an adaptive infrastructure. Learn about the many IT and business improvements they gained.

(CASE STUDY)

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Why cloud - Forrester - James Staten: by HP

January 09, 2012 - (Free Research)

Take a look at this series of brief videos to gain insights into how cloud computing can help you overcome key business challenges to accelerate growth, enhance customer experiences and improve IT spending.

(VIDEOCAST)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 25, 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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Transforming the customer experience with technology by OpenText

March 27, 2012 - (Free Research)

In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.

(EGUIDE)

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Gilt Groupe Triples Web Traffic within a year with Riverbed Stingray by Riverbed Technology, Inc.

November 07, 2011 - (Free Research)

With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.

(CASE STUDY)

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Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company)

September 2007 - (Free Research)

The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.

(WHITE PAPER)

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Fraud Prevention and Detection for Credit and Debit Card Transactions by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper examines credit card fraud and details business rules-based fraud prevention and detection.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users by Micro Focus

May 2012 - (Free Research)

USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits.

(CASE STUDY)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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Amplify Customer Understanding with ERP Solutions by Advent Global Solutions Inc.

March 2012 - (Free Research)

Read this white paper to explore 5 key strategies to enhance customer satisfaction and discover how to leverage enterprise resource planning (ERP) technology to meet this objective.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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The global state of the PMO: The IT perspective by ComputerWeekly.com

May 2011 - (Free Research)

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.

(IT BRIEFING)

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CIOs Embrace Custom Application Development by SAP America, Inc.

May 2012 - (Free Research)

In a recent IDG survey, nearly two-thirds of CIOs & other senior executives surveyed listed improving customer satisfaction among the top three factors driving the need for custom application development.

(WHITE PAPER)

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Client LifeCycle demo by Centennial-Software

July 2008 - (Free Research)

Enteo has developed a full set of integrated products to manage each step in the system lifecycle; together, they comprise the most efficient solution portfolio in the area of system management today.

(DEMO)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 2012 - (Free Research)

In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

(WHITE PAPER)

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The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 2011 - (Free Research)

How to have a successful customer relationship management (CRM) implementation.

(WHITE PAPER)

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Keep Your Customer Retention High with Transaction Integrity

by Iron Mountain

March 2012 - (Free Research)

Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more.

(WHITE PAPER)

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SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SAP America, Inc.

May 2012 - (Free Research)

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.

(EGUIDE)

Realizing The True Payoffs of Speech Analytics by Enkata Technologies

April 2012 - (Free Research)

This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.

(WHITE PAPER)

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Using Unified Customer Data Visibility to Improve Revenue, Retention and Satisfaction by DataFlux Corporation

June 2011 - (Free Research)

While immediate value is achievable through improved data quality and standardization, without well-defined goals for measured improvements to visible business processes the technical morass threatens project success. In this paper, we review some barriers to success of Master Data Management (MDM) programs.

(WHITE PAPER)

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Leveraging Web Content Management for Improved Online Marketing by OpenText

April 2012 - (Free Research)

This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.

(WEBCAST)

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