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Cisco ASA 5500 Series by Cisco Systems, Inc..
The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more...
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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks

August 2007 - (Free Research)
The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences. 
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Optimize Multi-vendor Voice and Data Networks for Service Quality, Responsiveness, and Cost of Delivery by CA Technologies.

August 2008 - (Free Research)
Learn how CA Network and Voice Management solution improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources. 
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Solutions to the Infrastructure Gap: The Good, The Bad, and The Ugly of First-Generation Network Technologies by TELoIP Inc.

January 2011 - (Free Research)
With the increase in demand for Internet applications, organizations are struggling to find the performance they require in their networks without increasing costs. This paper examines the benefits and detriments of Bonding, Load-Balancing, and MPLS network technologies. 
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Mobile Security Report 2009 by McAfee, Inc.

December 2009 - (Free Research)
Device manufacturers are balancing control with innovation, a dynamic that often controls the mobile ecosystem. This is why the McAfee Mobile Security Report 2009 is taking a closer look at manufacturers’ security experiences, their concerns and priorities, and their approach to major security challenges that lie ahead of them in the near future. 
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Smart Decisions for Extraordinary Times by Microsoft

September 2009 - (Free Research)
With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments. 
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CA eHealth Performance Manager Demo by CA Technologies.

October 2009 - (Free Research)
Download this demo to learn how you can proactively monitor performance of data and voice networks, physical and virtual systems, environmentals, databases and client/server applications across IT, all from one interface, before your business is negatively impacted. 
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Creating and managing value-driven product portfolios by IBM

June 2009 - (Free Research)
The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more. 
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Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM

April 2009 - (Free Research)
The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management. 
(WHITE PAPER) READ ABSTRACT |

Does tiered pricing require more visibility into mobile data usage? by Mu Dynamics

April 2011 - (Free Research)
This e-guide discusses the top factors driving the trend for tiered pricing. Uncover what key carriers are considering for the future and what it means for end users. 
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Maximizing ROI with the Microsoft-Polycom Unified Communications Solution by Polycom, Inc.

August 2010 - (Free Research)
This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities. 
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Ideal Enterprise Solutions: Sharing Real World Success Tips by BlackBerry

December 2011 - (Free Research)
View this webcast to learn ideal enterprise solutions. Listen in as Mark Howden from Research In Motion shares real-world success tips from customers, clients, and RIM themselves. 
(WEBCAST) READ ABSTRACT |

Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality by Microsoft

August 2010 - (Free Research)
Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business. 
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How Can Infrastructure Management Help Me Reduce Costs and Increase Business Productivity While Improving Service Delivery? by CA Technologies.

April 2008 - (Free Research)
Infrastructure Management from CA consolidates and streamlines management of your IT infrastructure, helping you reduce expenses, address changing business demands and improve delivery and performance of services that drive the business. 
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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

CW+: Mobile Voice over IP - opportunities and threats by ComputerWeekly.com

December 2010 - (Free Research)
Voice remains the most important element within the broader mobile telecoms market; however several threats exist to this mainstay  of operator revenues.  Indeed, the role that voice plays in the telecommunications ecosystem  of the future will be very different from today owing to unprecedented structural, competitive and technology drivers. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.

April 2006 - (Free Research)
This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. 
(WHITE PAPER) READ ABSTRACT |

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)
The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications Manager by Global Knowledge

May 2013 - (Free Research)
Unified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For most companies, the Cisco Communications Manager Express, or CUCM, can enable comprehensive voice communications with a wealth of advanced features. 
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Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Prepare for the Future of Integrated Communications by AT&T Corp

December 2011 - (Free Research)
Many communications infrastructures use multiple platforms for voice and date, which have a complete lack of cohesion. Unfortunately, these legacy infrastructures cannot deal with the demands communications initiatives today put on them. 
(WHITE PAPER)

Voice over IP Networks: Ensuring Quality through Proactive Link Management by Elfiq Networks

April 2008 - (Free Research)
Voice over IP (VoIP) networks offer clear advantages over traditional telephony technologies (PSTN) making it a choice that many organizations are making and migrating their systems to. 
(WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

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