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Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Human Capital Management: How Top Organizations Drive Company Profits Efficiently by SAP America, Inc.

January 2007 - (Free Research)
The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. 
(WHITE PAPER) READ ABSTRACT |

Employee Use of Personal Devices: Managing Risk by Balancing Privacy & Security by McAfee, Inc.

November 2011 - (Free Research)
In this business brief, Jules Polonetsky, the author of, Employee Use of Personal Devices—Managing risk by balancing privacy and security, outlines the top security and compliance issues that companies need to take into consideration while maintaining privacy balance when employees use their own personal mobile devices for work. 
(WHITE PAPER) READ ABSTRACT |

Next-gen Load Balancing: Delivering Advanced Web Apps by Citrix

September 2008 - (Free Research)
The increasing demands for high availability, reliability and security of application access are driving the need for load balancers to provide a comprehensive set of network level and application-level services. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Tip Guide: The top ten enterprise information management mistake to avoid by IBM

November 2011 - (Free Research)
In this tip guide, David Marco, a well-known data management consultant, author and the president of Enterprise Warehousing Solutions Inc., outlines what he defines as the top 10 most common mistakes to avoid when implementing and maintaining an EIM program. 
(EGUIDE) READ ABSTRACT |

Balancing Security and Usability of Mobile Devices by BlackBerry

July 2012 - (Free Research)
This FAQ describes the conflicts that mobile devices bring to the workplace – namely staying secure while keeping employees happy. Learn how to establish a good middle ground for everyone – balancing information security with both convenience and usability. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Considerations for Getting Started with VMware Virtualization by VMware, Inc.

March 2013 - (Free Research)
This whitepaper covers the top 10 considerations you need to keep in mind when getting started with virtualization. 
(WHITE PAPER) READ ABSTRACT |

Sustainability Matters: Why - and how - business is widening its focus to consider the needs of stakeholders by Oracle Corporation

December 2008 - (Free Research)
This white paper demonstrates how running a responsible business and high levels of performance do not have to work against each other. And it makes a case for why sustainability issues should simply be part of a company’s overall performance management practices. 
(WHITE PAPER) READ ABSTRACT |

Five Challenges in Private Cloud Networking by HP & Intel®

February 2013 - (Free Research)
This E-Guide from SearchNetworking.com unveils the top five challenges of private cloud networking and explores the ways to best overcome them. View now to learn more about address mapping, application acceleration, load balancing, and more! 
(EGUIDE) READ ABSTRACT |

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com

May 2012 - (Free Research)
This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing. 
(EZINE) READ ABSTRACT |

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com

February 2012 - (Free Research)
In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster. 
(EZINE) READ ABSTRACT |

Tip Guide: Top Five Tips for Managing Storage in a Virtual Server Environment by DLT Solutions

February 2012 - (Free Research)
Check out this tip guide for 5 best practices to better manage your virtual servers. In this guide you'll learn how to better balance your storage workload, understand the differences between storage for virtualized servers and desktops, learn how to utilize thin provisioning, improve storage utilization and more. 
(EGUIDE) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 
(WHITE PAPER) READ ABSTRACT |

Worst Practices in BI: Why Business Intelligence (BI) Applications Succeed Where BI Tools Fail by Information Builders Inc. (E-mail this company)

June 2007 - (Free Research)
Tthis paper provides insight into the top-four worst practices for BI. It also provides guidance on how to avoid and/or overcome worst practices in order to tap into the true power of BI. By reading this paper, you will have a solid understanding of how to avoid BI failure and achieve success with your BI initiatives. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Beyond the Crossroads: How Business-Savvy CIOs Enable Top-Performing Enterprises and How Top-Performing Enterprises Leverage Business-Savvy CIOs by IBM

August 2010 - (Free Research)
According to industry leaders and pundits in 2006, the role of the CIO was at a crossroads. Read the white paper to see how CIOs are beginning to seize this opportunity to play increasingly impactful strategic roles within their enterprise, and how IBM research can provide CIOs with the skills necessary to become a Business-Savvy CIO. 
(WHITE PAPER) READ ABSTRACT |

Top 5 Challenges for Hadoop MapReduce in the Enterprise by Platform Computing Corporation

August 2011 - (Free Research)
This white paper describes challenges organizations face when using MapReduce, and the means by which Platform MapReduce can address them. 
(WHITE PAPER) READ ABSTRACT |

Six-Core AMD Opteron™ Processors: Top-line performance that’s bottom-line efficient by HP, Vmware and AMD

September 2009 - (Free Research)
Unlike competitive products focused on raw performance, AMD technology-based servers deliver one platform to support the top-line demands of your business with a total cost advantage you can take right to the bottom-line. 
(BROCHURE) READ ABSTRACT |

Fast Delivery of Complex Financial Reports - How Leading CFOs Do It by IBM

November 2011 - (Free Research)
Reporting speed and accuracy are vital today. But it would be wrong to assume that you have to spend more to go faster and do a competent job. This white paper illustrates how some organizations achieved top-tier results in financial reporting and why some did not. 
(WHITE PAPER) READ ABSTRACT |

Simplify Your Route to the Internet: Three Advantages of Using LISP by Global Knowledge

January 2013 - (Free Research)
Uncover the ins and outs of the Location ID separation protocol (LISP): what it is, how it works, how it compares to BGP, and the top three advantages it provides. View now to get help deciding if this protocol can truly help simplify the route to the internet in your organization. 
(WHITE PAPER) READ ABSTRACT |

A Practical Approach to Authentication in an Evolving Enterprise Environment by Entrust, Inc.

August 2011 - (Free Research)
View this white paper to explore how to find the balance between compliance, remote workers, and reducing costs, top authentication methods, key condiserations for enterprise authentication, and more.  
(WHITE PAPER) READ ABSTRACT |

International Mobile Security: Survey Research Highlights and Considerations for Enterprise IT by Cisco (E-mail this company)

December 2013 - (Free Research)
This informative whitepaper explores the role of network security in an increasingly mobile workplace and what you can do to enhance employee productivity. 
(WHITE PAPER) READ ABSTRACT |

Unified Performance Management: The Key to Successful Performance Management by IBM

April 2009 - (Free Research)
Using common performance management tools and systems efficiently is just as critical to the success of the business as using a common set of applications for accounting and human resources (ERP) and marketing and sales (CRM). Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Smarter quality management: The fast track to competitive advantage by IBM

November 2011 - (Free Research)
A practical approach to quality management (QM) that helps reduce time to market without sacrificing quality in the outcome. 
(WHITE PAPER) READ ABSTRACT |

CIOs Say: Application Performance is Top Priority, End User is King by CA Technologies.

June 2011 - (Free Research)
This IDG Research Services study demonstrates that CIOs and IT leaders recognize the business impact of application performance. It's all about end-user and customer satisfaction, increasing productivity, and lowering costs.  
(WHITE PAPER) READ ABSTRACT |

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