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Human Capital Management: How Top Organizations Drive Company Profits Efficiently by SAP America, Inc.

January 2007 - (Free Research)
The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. 
(WHITE PAPER) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards. 
(WHITE PAPER) READ ABSTRACT |

Strategic Profitability Management by SAP America, Inc.

December 2011 - (Free Research)
Very few of today's companies have a reliable way to achieve the widest profitability margins consistent with other strategic objectives, largely because no one person or organization is responsible for it. Read this white paper to find out what Ventana Research recommends as part of an effective profitability management strategy. 
(WHITE PAPER) READ ABSTRACT |

Creating and managing value-driven product portfolios by IBM

June 2009 - (Free Research)
The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Painting the CPG Supply Chain GREEN by Wipro Technologies

April 2009 - (Free Research)
This paper offers a solution for businesses to achieve balance between profitability and sustainability by leveraging the platform of packaged implementations. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Inland Custom Publishing Group by Pitney Bowes Business Insight

March 2009 - (Free Research)
With the help of Pitney Bowes MapInfo's mapping capabilities, Inland Custom Publishing was able to expand their portfolio with a new magazine targeting a local high income audience with local and regional content. Read this case study and learn how the publishers can now provide a balance of stories covering topics like local dining and the arts. 
(CASE STUDY) READ ABSTRACT |

Journal of Management Excellence: The Value of Information by Oracle Corporation

March 2011 - (Free Research)
In this issue, our authors have done an outstanding job of exploring many facets of VOI. Robert Shimp discusses the shift in the economy from that of a services economy to an information management economy. 
(WHITE PAPER) READ ABSTRACT |

Managing Project and Portfolio Risk in the Oil and Gas Industry During an Economic Downturn by Oracle Corporation

March 2009 - (Free Research)
Project portfolio management solutions, such as those from Oracle, enable project leaders to successfully manage risk, even in this volatile climate. They also enable companies to identify the best strategies for pursuing existing projects and to identify the most-promising future projects for investment. 
(WHITE PAPER) READ ABSTRACT |

Quick guide to…. Knowing when your firm is ready for an ERP system by Deltek (E-mail this company)

August 2013 - (Free Research)
In a modern, busy professional service organisation it can be a challenge to ensure that each department is working as efficiently as possible. Consult this white paper to uncover a productive way to keep clients happy and revenue streaps healthy with enterprise resource planning (ERP.) 
(WHITE PAPER) READ ABSTRACT |

Best practices for web experience management by OpenText

March 2012 - (Free Research)
In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM. 
(EGUIDE) READ ABSTRACT |

Enterprise Contract Management for Life Sciences: Integrating Contract Creation, Administration, and Execution by SAP AG

June 2009 - (Free Research)
Leading life sciences companies are recognizing the need for synchronized, enterprise-wide pricing and contract management processes. An integrated solution can provide the transparency needed to satisfy auditors, balance pricing with go-to-market strategies, and support sales and finance teams - including accurately predicting margins. 
(WHITE PAPER) READ ABSTRACT |

Performance Management and Business Intelligence: A Power Combination by BeyeNETWORK

August 2010 - (Free Research)
Since the beginning of the industrial age, company leaders and managers have sought to predict, plan, and control company performance. This recent research conducted by DecisionPath Consulting examines the adoption of BPM and BI to drive performance and profits. 
(ANALYST REPORT) READ ABSTRACT |

Service Level Management: On the Level by Nimsoft, Inc.

August 2008 - (Free Research)
This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line. 
(WHITE PAPER) READ ABSTRACT |

The Path toward Pervasive Business Intelligence at Ferrari North America by Tableau Software

December 2008 - (Free Research)
Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Customer Value with Oracle Business Intelligence Applications by Oracle Corporation

December 2007 - (Free Research)
This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet. 
(WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence: Building Trust by Oracle Corporation

July 2009 - (Free Research)
It is crucial for businesses to build trust with their customers, partners, investors, and with society at large. This journal article discusses building trust through modern performance management techniques, sustainability initiatives, managing reputation risk, end-to-end approaches to financial reporting and compliance, and more. 
(JOURNAL ARTICLE) READ ABSTRACT |

The Total Economic Impact Of Business Analytics On IBM Power Systems by IBM

March 2013 - (Free Research)
This report from the experts at Forrester Research investigates the financial impact and potential ROI of one analytics strategy. 
(ANALYST REPORT) READ ABSTRACT |

The Impact of Business Analytics on Performance and Profitability by SAS

July 2010 - (Free Research)
Let it be stated plainly: Business analytics are the key to achieving these challenging objectives. Our world generated more data in 2009 than in the previous recorded history of mankind. A good deal of this data can be converted into useful information and competitive advantage – by applying the right analytics. 
(WHITE PAPER) READ ABSTRACT |

The Need for Profitability and Cost Management by Oracle Corporation

September 2008 - (Free Research)
Profitability and cost management (PCM) is at the core of enterprise performance management, as it represents the bottom line for every company. However, there are multiple reasons why PCM is of particular relevance, especially today. Ready this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Non-Profit Foundation Tracks Salesforce Chatter Adoption and Program Success with Indicee by Indicee

March 2014 - (Free Research)
Access the following case study to uncover the technology that enabled a heavily influential non-profit organization to successfully manage more than 130 teams across the globe that help the lives of impoverished women through education. 
(CASE STUDY) READ ABSTRACT |

Profiting from Absence Management: How to Cut the Costs of Employee Absences by Infor

December 2008 - (Free Research)
This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management. 
(WHITE PAPER) READ ABSTRACT |

Protect Profit Margins with Automated Chargeback Management by SAP America, Inc.

June 2012 - (Free Research)
This paper outlines how wholesale distributors can vastly improve their profit margins by accurately tracking and filing chargeback claims with various manufacturers. Read on to learn how deploying an automated chargeback management solution can help you save money and reduce supplier inefficiencies. 
(EBOOK) READ ABSTRACT |

Gilt Groupe Triples Web Traffic within a year with Riverbed Stingray by Riverbed Technology, Inc.

November 2011 - (Free Research)
With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction. 
(CASE STUDY) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

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