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CPP Successfully Creates a Single Customer View with an Enterprise-wide MDM Solution by DataFlux Corporation

February 28, 2011 - (Free Research)

The leading international marketing services organization implements DataFlux MDM Solution to power enterprise data management initiatives.

(CASE STUDY)

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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 10, 2011 - (Free Research)

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

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IT matters again by ComputerWeekly.com

December 01, 2011 - (Free Research)

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.

(IT BRIEFING)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 25, 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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Transforming the customer experience with technology by OpenText

March 27, 2012 - (Free Research)

In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.

(EGUIDE)

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Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation

March 18, 2009 - (Free Research)

Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why.

(WHITE PAPER)

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Pitfalls to avoid in SAP order management by Esker Inc.

April 17, 2012 - (Free Research)

In this expert e-guide, readers will learn about pitfalls to avoid in order management, as well as how to take advantage of financial tools within the system.

(EGUIDE)

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Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com

April 03, 2012 - (Free Research)

This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project.

(EZINE)

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The impact of Cloud on IT by ComputerWeekly.com

July 21, 2011 - (Free Research)

This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions.

(ANALYST BRIEF)

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Enforce Business Rules in Your Company's Processes by SAP America, Inc.

May 25, 2012 - (Free Research)

This video discusses how SAP’s variety of offerings can help you improve information management by providing users the information they need while still maintaining security and control.

(WEBCAST)

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Podcast: Lowering costs and risks in a data exploding world by IBM

May 10, 2012 - (Free Research)

Listen to this podcast and learn about IBM InfoSphere Optim Data Growth for the System z platform that can turn chaos into a set of controlled processes. Discover its ability to store, manage, process and secure vast amounts of data, preventing you from re-architecting your information management solution.

(PODCAST)

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WebSphere DataPower Integration Blade XI50B by IBM

April 12, 2012 - (Free Research)

Read this paper to learn about WebSphere DataPower Integration Blade XI50B, a specialized, high-performance hardware appliance that can empower you t improve competitiveness by helping to strengthen business connectivity with partners and customers, and between internal organizations, add specialized connectivity, integration and more.

(WHITE PAPER)

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

BPM SOA and Web 2.0: Business Transformation or Train Wreck? by Oracle Corporation

August 14, 2008 - (Free Research)

The challenges faced by today’s government agencies and commercial operations are many and varied—and to stay afloat, these organizations must not only promote change from within, but they must also be agile enough to quickly adapt to evolving markets, policies, regulations, and business models.

(WHITE PAPER)

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Gartner: The future of videoconferencing by ComputerWeekly.com

September 01, 2010 - (Free Research)

With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.

(WHITE PAPER)

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Unified Storage for the Rest of Us - Storage Switzerland by Nexsan

May 17, 2012 - (Free Research)

Find out which company has rolled out a unified storage system that can provide excellent performance and scalability in an affordable package and simplify your mid-sized data center operations.

(WHITE PAPER)

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Netherlands Railways uses optimization to grow ridership with minimum congestion and maximum efficiency by IBM

May 01, 2012 - (Free Research)

Access this exclusive case study to gain insight on how Netherlands Railways, the nation's largest and Europe's busiest, was able to save € 20 million annually by crafting an optimized operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments.

(CASE STUDY)

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Cloud Computing and SaaS: A Practical Guide for Financial Professionals by Host Analytics, Inc

September 16, 2010 - (Free Research)

This white paper looks at cloud-computing and software-as-a-service (SaaS) technologies and what you need to know about these emerging trends.

(WHITE PAPER)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

Business Intelligence for the Small to Medium Sized Business by SAP America, Inc.

June 02, 2009 - (Free Research)

Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.

(WHITE PAPER)

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MWD Advisors, BPM Vendor Capability Assessment by Oracle Corporation

November 16, 2011 - (Free Research)

Download this white paper for deep insight into the release of Oracle BPM Suite 11gR1 and the capabilities it has to improve your organizations business process management (BPM) needs. Read this now and discover the power of developing rule sets directly within the suite, the breakdown of each product and its capabilities and more.

(WHITE PAPER)

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2-Layer BPM: Oracle’s Unique Strategy Towards Exceptional Agility and Business Process Efficiencies by Oracle Corporation

January 01, 2008 - (Free Research)

A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment.

(WHITE PAPER)

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DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.

(HARDWARE PRODUCT)

Ovum Report - Decision Matrix: Selecting an Application Lifecycle Management Vendor by IBM

March 31, 2011 - (Free Research)

<p>Application lifecycle management (ALM) tools are essential for managing development environments and distributed teams, and ensuring timely, resource-efficient software delivery. But choosing the right ALM tools can be challenging. Read this ALM Decision Matrix to get advice on which ALM vendors to shortlist, consider, and explore.</p>

(WHITE PAPER)

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