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Rational Agile Development Solutions eKit by IBM September 11, 2009 - (Free Research) Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.  (ASSESSMENT TOOL) READ ABSTRACT |

Unified communications and collaboration in action by IBM October 05, 2009 - (Free Research) Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications.  (PRODUCT DEMO)

Top 6 Reasons to Choose IBM for Collaboration by IBM October 05, 2009 - (Free Research) IBM has been leading the charge for smarter collaboration solutions for the past 20 years. Learn about the expereince and expertise IBM can bring to your busniess.  (WEBCAST)

Microsoft Office SharePoint Server 2007 by Microsoft September 15, 2009 - (Free Research) Microsoft® Office SharePoint® Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information sharing across boundaries for better business insight.  (WHITE PAPER) READ ABSTRACT |

SharePoint: Practical IT Strategies for Enterprise Collaboration by Mimosa Systems UK May 15, 2009 - (Free Research) Read this e-zine for practical advice on quantifying the success of a SharePoint governance policy, how to monitor your SharePoint Environment, and integrating document management systems into MOSS 2007.  (EZINE) READ ABSTRACT |

Adoption of Mobile Devices in the Workplace: Striking the Right Balance by Lumension March 11, 2009 - (Free Research) Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation.  (VIDEO) READ ABSTRACT |

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG February 01, 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.  (WHITE PAPER) READ ABSTRACT |

Emprise™ 5000: High-performance, low-cost storage building block by Xiotech Corporation November 23, 2009 - (Free Research) Xiotech’s Emprise 5000 system is a revolutionary concept in data storage. It is built on patented Intelligent Storage Element (ISE™) technology—a perfectly balanced building block of performance, reliability, and scalability.  (PRODUCT OVERVIEW) READ ABSTRACT |

Enterprise Performance Management - Financial Excellence and Beyond by SAP AG February 01, 2008 - (Free Research) Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO.  (WHITE PAPER) READ ABSTRACT |

Warehouse Management Today: Balancing Financial Pressures and Growing Demands by SAP AG January 23, 2009 - (Free Research) This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.  (WHITE PAPER) READ ABSTRACT |

Converting Information Into Cash For Retail by Sterling Commerce September 01, 2009 - (Free Research) This paper gives tips on how CIOs and LOB executives can close the gap between them when it comes to an organization’s ability to most strategically utilize technology to optimally leverage the value and power of information for the success of the organization.  (WHITE PAPER) READ ABSTRACT |

Enabling Agile and Intelligent Businesses by Oracle Corporation June 01, 2009 - (Free Research) Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is powered by a platform delivering rapid composition, comprehensive lifecycle management, customizability, and easy upgrades.  (WHITE PAPER) READ ABSTRACT |

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance.  (WHITE PAPER) READ ABSTRACT |

Intelligent Control with an Application Delivery Network by Blue Coat December 30, 2008 - (Free Research) This white paper details how the Application Delivery Network (ADN) combines real-time intelligence about users, applications, business rules, network status and security policies to deliver applications quickly and securely across the WAN and Internet.  (WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 01, 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

Performance that Adapts to Your Business Environment - Intel® Xeon® Processor 5500 Series Intelligently Scales Performance and Energy Use by Insight & Intel October 06, 2009 - (Free Research) Servers based on the Intel® Xeon® processor 5500 series provide a foundation for IT management to refresh existing or design new data centers, achieving greater performance and energy efficiency.  (TECHNICAL ARTICLE) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

Intel® Core™ i7 Desktop Processor: Desktop Performance Just Got Better by Intel Technology Provider August 01, 2009 - (Free Research) The leading-edge Intel® Core™ i7 processor delivers unmatched technology for intelligent performance on the most demanding tasks, such as creating digital video and playing intense games.  (DATA SHEET) READ ABSTRACT |

BPM Technology Taxonomy: A Guided Tour to the Application of BPM by SAP AG March 01, 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.  (WHITE PAPER) READ ABSTRACT |

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc April 17, 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.  (WHITE PAPER) READ ABSTRACT |

IT Tipping Point for Mid-sized Companies: Deciding When to Move to Tier 1 ERP by Oracle Corporation May 04, 2009 - (Free Research) This white paper will focus on debunking the myth that Tier 1 systems make running the business more difficult, while demonstrating that Tier 1 systems can actually make it easier for growing mid-sized companies to do the things they need to do.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity by CSSI December 2008 - (Free Research) Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.  (WHITE PAPER) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

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