Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com May 22, 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.  (EZINE) READ ABSTRACT |

The 10 Best Practices for Performance Management by Gomez August 03, 2009 - (Free Research) Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever.  (WHITE PAPER) READ ABSTRACT |

Serena Service Manager by SERENA Software, Inc. July 31, 2011 - (Free Research) This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.  (WHITE PAPER) READ ABSTRACT |

IBM Rational Focal Point by IBM December 13, 2010 - (Free Research) IBM Rational® Focal Point™ software is a comprehensive portfolio management solution that helps you prioritize and select the right investments, balance change with business demands, and align resources to deliver the right capabilities at the right time.  (EBOOK) READ ABSTRACT |

Streamlining Processes of the Solution Provider by SAP America, Inc. August 07, 2009 - (Free Research) Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.  (WHITE PAPER) READ ABSTRACT |

Mid-Market CEO Study by IBM July 30, 2008 - (Free Research) Explore the study, The Enterprise Of The Future: Implications For Midsize Organizations, to learn about the core traits shared by these successful midsize organizations.  (WHITE PAPER) READ ABSTRACT |

Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation June 2008 - (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.  (WHITE PAPER) READ ABSTRACT |

Making a Strategic Business Intelligence Choice - A Checklist by Business Objects March 2008 - (Free Research) This white paper focuses on the factors your organization should consider when selecting a BI vendor and establishing its products as its BI standard.  (ANALYST REPORT) READ ABSTRACT |

THE CORPORATE PC REFRESH PROJECT by Cibecs July 2011 - (Free Research) This comprehensive white paper explores the many challenges organizations need to address in order to ensure smooth implementation, coordination and management of their PC refresh initiatives.  (WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist July 2011 - (Free Research) This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

Getting the Most From Your SAP Production Reports by Symtrax Corporation September 2010 - (Free Research) This eight-page whitepaper is a guideline for improving the rendering and efficiency of the complete SAP production reporting system. It discusses how to leverage the value of existing systems reports, and how to deliver timely, properly formatted reports and business documents.  (WHITE PAPER) READ ABSTRACT |

Corporate Performance Management software from a finance perspective by Prophix Software March 2013 - (Free Research) Now that spreadsheets no longer suffice, finance is compelled to help the company perform more effectively, and must balance these pressures against the costs of implementing a corporate performance management (CPM) system to automate analytical business processes. Access this resource to learn of the CPM benefits for finance.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Three IT Questions for the Small Business Owner, Part 3 - What is IT Management and Why Should I Care? by Dell, Inc. and Microsoft December 2009 - (Free Research) In the third presentation transcript of this three-part Q&A series with expert Greg Shields, learn what IT Management is and why, as a small business, you need to understand and care about IT Management.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Perfect Storm - Why Now Is The Time For Open Source by Red Hat and Intel June 2009 - (Free Research) Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions.  (WHITE PAPER) READ ABSTRACT |

Social Media-based Customer Loyalty Programs by Infor CRM February 2012 - (Free Research) This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.  (EGUIDE) READ ABSTRACT |

Contact Center Consumer Preference eBook by Avaya February 2013 - (Free Research) You need to deliver a positive experience without sacrificing profitability—which requires balancing the needs of your customers with the realities of your business. Gain insight from a recent study to discover what today's consumers think about contact centers. In this eBook we will build on these insights and evaluate the results.  (EBOOK) READ ABSTRACT |

Navigating the Next Five Years of Customer Service by Oracle Corporation UK Ltd June 2012 - (Free Research) Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.  (WEBCAST)

Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen? by Aspect May 2013 - (Free Research) Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.  (WHITE PAPER) READ ABSTRACT |

Being Agile in a Non-Agile World by Ivar Jacobson Consulting July 2008 - (Free Research) This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.  (WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.  (PODCAST) READ ABSTRACT |

Inventory Optimization Can Increase Your Profitability by IBS, International Business Systems April 2008 - (Free Research) The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.  (WHITE PAPER) READ ABSTRACT |

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent August 2008 - (Free Research) This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.  (WHITE PAPER) READ ABSTRACT |

Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry by Adobe Systems, Inc. November 2008 - (Free Research) Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.  (WHITE PAPER) READ ABSTRACT |

Becoming Value-driven: Focusing on What Matters Most by IBM August 2008 - (Free Research) This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs.  (WHITE PAPER) READ ABSTRACT |

Will Your Customers Really Wait for You to Get Service Experience Right? by KANA (E-mail this company) June 2012 - (Free Research) In order to prosper in today’s challenging environment, delivering high quality customer service is critical. This paper outlines an approach to building a solid customer service strategy and addresses common challenges as well as tips for avoiding and overcoming pitfalls.  (WHITE PAPER) READ ABSTRACT |

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