This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more. 

In this article, Kaplan, of Harvard Business School, and Norton, founder and director of the Palladium Group, explain how to effectively manage both strategy and operations by linking them tightly in a closed-loop management system, which comprises five stages. 

Gain 5 tips that can help you successfully virtualize desktops regardless of what platform or vendor you decide on. Master the basic steps and considerations common to all desktop virtualization projects. 

This paper outlines the Oracle SOA Maturity Model and explains how the model is used to accelerate SOA adoption by identifying specific capabilities that are either completely lacking or which are lagging with respect to the other capabilities necessary for successful SOA adoption. 

Operational cost savings have proved elusive for many customers adopting virtualization, either in-house or with outsourcers. However, some customers have achieved significant cost efficiencies thanks to five best practices that are surprisingly high-level in approach. Read this Gartner report to learn key findings and recommendations. 

The era of capture is in full stride as organizations are capitalizing on today's innovative capture technologies to reduce costs, eliminate paper-based functions and comply with regulatory requirements. But where do you stand on this capture continuum? This paper, outlining the five phases of capture, can help you decide where you need to be. 

<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 7.5pt;">Access this white paper to discover the top five reasons to stay current with terminal emulation. Discover how your organization can protect against downtime and make migrations much less expensive.</span> 

In order to compete in today’s economic climate, companies are under constant pressure to do more with less. Read this brief guide to find five tips and best practices for streamlining your information management processes. 

This whitepaper outlines a five step process that enterprises can apply to their third-party application portfolio to gain visibility into their security state and make informed purchase, integration, deployment and maintenance decisions. 

This resource examines the top five SharePoint performance killers and how to avoid them within your business. 

<p>Discover how you can realize the benefits of virtualization without sacrificing security in this whitepaper that outlines five best practices to utilize to protect your virtual environment. </p> 

Are you ready for the cloud? Read this white paper to review five essential questions to consider when determining whether or not the migration is right for your unique business. 

This e-book explains the five most common levels of engagement you can achieve by embedding business intelligence (BI).