Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. 

This paper outlines the five fundamentals for a successful FCR program. 

<p>This case study outlines exactly how Callaway Golf created and managed three distinct platform landscapes for each of their deployed SAP enterprise resource planning (ERP) applications. Read more inside to see how this strategy led them to eventually have the capabilities to virtualize SAP productions.</p> 

With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. 

 Visit this interactive learning environment to learn how to improve SAP performance and enable greater operational efficiency by leveraging automation and other emerging technologies and best practice. 

This webcast discusses the cloud-based SAP Business ByDesign solution and how it leads to increased profitability and improved business processes. 

This video discusses how SAP’s variety of offerings can help you improve information management by providing users the information they need while still maintaining security and control. 

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

SAP BusinessObjects BI has been TEC certified and this report presents the findings of the TEC analysts who certified tool. Continue reading to learn how SAP BusinessObjects Edge BI provides strong competency in the BI space; Also learn all the strengths of the BI tool. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts. 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.