WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Foglight - Application Management to Unify IT and the Business by Dell Software. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Dell Software.

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist November 30, 2010 - (Free Research) Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!  (WHITE PAPER) READ ABSTRACT |

SARCOM Simplifies Storage: Virtualization Makes Provisioning and Management Much Easier - and More Cost Effective by Hewlett-Packard Company November 2008 - (Free Research) Using HP StorageWorks Command View EVA software, the SARCOM staff could allocate storage resources to meet demand in real time.  (CASE STUDY) READ ABSTRACT |

Human Capital Management: How Top Organizations Drive Company Profits Efficiently by SAP America, Inc. January 2007 - (Free Research) The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment.  (WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation November 2008 - (Free Research) Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.  (WHITE PAPER)

Benchmarking in the contact center: Tips for managing what you measure by Avaya December 2010 - (Free Research) Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.  (WHITE PAPER) READ ABSTRACT |

Better Insights and Alignment with Business Intelligence and Scorecards by Oracle Corporation May 2011 - (Free Research) This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals.  (WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence - Introducing Management Excellence by Oracle Corporation June 2008 - (Free Research) A recent global study from Cranfield School of Management found organizations are too internally focused and did not use sufficient external information or benchmarking. A better understanding of management processes is needed. That is why we introduced our view on the management process: strategy-to-success. Read this whitepaper to learn more.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 24 January 2012: Has Microsoft succeeded with Trustworthy Computing? by ComputerWeekly.com January 2012 - (Free Research) In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now.  (EZINE) READ ABSTRACT |

Pueblo School District Case Study: Eliminating the Digital Divide by Dell, Inc. December 2008 - (Free Research) In this case study you'll learn how Colorado's second largest school district, Pueblo 70, enhanced the learning experience with innovative solutions from Dell.  (CASE STUDY) READ ABSTRACT |

BIRT Performance Analytics: Self-Service Business Intelligence That Drives Real Performance Improvement by Actuate March 2012 - (Free Research) This white paper uncovers strategies for performance improvement through self-service business intelligence.  (WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist July 2011 - (Free Research) This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com October 2010 - (Free Research) Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool.  (WHITE PAPER) READ ABSTRACT |

CA White Paper: Evolving the Maturity Level of Your Project Management Office (PMO) by CA Technologies. September 2007 - (Free Research) In the pursuit of improving IT project delivery, many companies tend to focus primarily on the process but might overlook a crucial step: benchmarking effectiveness.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Benchmarking Core Switches: Modeling Techniques for Switch Testing by NETGEAR Inc. March 2011 - (Free Research) Bottlenecks can lurk inside a high-speed 10 GbE core switch and cause its actual performance to clock in below theoretical maximum. The solution is benchmark any of these high-end devices before purchase. This e-guide discusses why using model traffic modeling to benchmark core switches is your best choice and how it can cut major costs.  (EGUIDE) READ ABSTRACT |

MES Harmonization in a Multi-Site, Multi-Country and Multi-Cultural Environment: Case Study of a Plant to Enterprise Solution by Atos Origin January 2010 - (Free Research) This white paper portrays a case study of a MES harmonization program started in 2004 at Akzo Nobel Base Chemicals in Europe. The objective of this program is to harmonize all its chemicals plants on one MES platform. The total program encompasses 13 plants located on 7 production sites in 4 European countries.  (CASE STUDY) READ ABSTRACT |

VDI: Benchmarking Paper by DataCore Software Corporation September 2011 - (Free Research) This paper reports on efficient configurations for Virtual Desktops (VDs) which reduce the total hardware cost and improve the storage infrastructure. Check it out to learn more about topics, including virtualisation, optimisation, and high availability.  (WHITE PAPER) READ ABSTRACT |

Supply Chain Digest: Benchmarking Global Transportation Management Strategies and Practices 2013 by IBM May 2013 - (Free Research) This benchmark study of over 300 organizations provides insight into the current state of global transportation management. Read on to find proven and practical advice that will help ensure your organization drives global transportation success.  (WHITE PAPER) READ ABSTRACT |

Benchmarking Your Digital Strategy by Limelight Networks, Inc. August 2012 - (Free Research) Every business has a digital presence that impacts their brand and could hinder potential sales if not properly managed. In order to survive in today's digital era, traditional marketing practices need to be overhauled. Read on to learn 10 key strategies marketers need to be successful in digital marketing.  (WHITE PAPER) READ ABSTRACT |

The truth about software quality - a global benchmarking study by ComputerWeekly.com December 2010 - (Free Research) This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability.  (WHITE PAPER) READ ABSTRACT |

Benchmarking Enterprise SSDs by sTec Inc February 2010 - (Free Research) This paper will demonstrate differ­ences in comparative SSD products. The analysis reconciles instanta­neous benchmark data to actual user performance, over time in a work­ing system under a true enterprise workload.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Creating a Strategic Finance Function by SAP America, Inc. January 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.  (WHITE PAPER) READ ABSTRACT |

IBM® Lotus® Domino® Server Performance on Red Hat® Enterprise Linux® 5 by Red Hat and JBoss May 2009 - (Free Research) This paper gives a brief introduction to the Lotus Domino performance benchmarking concepts and methodology. It will also outline the detailed procedures for running the Server Load Utility with the N8Mail Workload. Finally, it presents the performance results of Lotus Domino Server on Red Hat Enterprise Linux (RHEL) for simulated workloads.  (WHITE PAPER) READ ABSTRACT |

International Transportation Management Benchmark Study: Getting More From Less by SAP America, Inc. November 2012 - (Free Research) This resource reveals the results of a benchmarking survey of over 200 supply chain managers regarding their international transportation management (ITM) practices, processes, and technologies.  (WHITE PAPER) READ ABSTRACT |

American Shipper Best Practices in Intl Transportation Management by SAP America, Inc. December 2011 - (Free Research) <p>This report draws on American Shipper's benchmarking series and highlights actionable best practices for professionals involved in global supply chain management. This includes suggestions for improving processes, addressing technology, and ultimately delivering better results. </p>  (WHITE PAPER) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com May 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.    (IT BRIEFING) READ ABSTRACT |

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