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Operational Performance Management 101: Everyone Measures KPIs by Actuate Corporation..
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Enterprise Performance Management - Financial Excellence and Beyond by SAP America, Inc..
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Performance Attribution: A Powerful Tool for Identifying the Sources of Investment Performance by Advent Software, Inc

August 2008 - (Free Research)
This whitepaper provides an overview of what performance attribution is and how it works. It also analyzes two of the most commonly used attribution models in their approach and in the results they yield. 
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Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience by Knoa Software

September 2008 - (Free Research)
In a recent study by Forrester Consulting, 87% of IT executives agreed that the best way to manage the service of business critical applications is to measure performance at the end-user level. 
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Implementing balanced scorecard with ERP by IFS

February 2008 - (Free Research)
MSA's Michael Kennelly discusses Balanced Scorecard and how tools like IFS Applications can help you implement this innovative system. 
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Expert Executive Office by Aderant

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Actuate Performancesoft Suite: Performance Management Solution by Actuate Corporation.

Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today. 
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Transaction Perspective: Online Business Transaction Performance by Keynote Systems

Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day. 
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Implementing the Lean Balanced Scorecard to Sustain Your Performance Management Initiative by Actuate Corporation.

September 2008 - (Free Research)
If you are considering or currently using Balanced Scorecard as a strategic management system, there is a new approach that when properly implemented can help ensure your success. 
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The Alignment-Focused Organization: Bridging the Gap between Strategy and Execution by SAP America, Inc.

March 2008 - (Free Research)
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Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company)

November 2006 - (Free Research)
This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals. 
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Operational Performance Management 101: Everyone Measures KPIs by Actuate Corporation.

May 2008 - (Free Research)
View this webinar to learn how Operational Performance Management provides the framework necessary to align different parts of an organization using proven methodologies and techniques to ensure individual business units are performing. 
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
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Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation

July 2008 - (Free Research)
Operational data governance is the process of evaluating data to see if data effectively satisfies the organization’s business needs. This is measured with a “data quality scorecard”, a management tool for monitoring organizational performance. 
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LiveWire Mobile Brings Music to Your Ears with Insight from Business Objects by Business Objects

June 2008 - (Free Research)
In this case study, LiveWire Mobile needed a way of managing the royalty stream for end-user downloads, measuring performance and the end-user experience, and analyzing trends quickly. Learn how BusinessObjects Edge Professional was their solution. 
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Anna’s Linens Executes Strategy and Enables Growth with “Edge” by Business Objects

June 2008 - (Free Research)
In this case study Anna’s Linens needed a business intelligence tool to help measure their performance against their goals. BusinessObjects Edge Series was their solution because it is a scalable, Web-based distribution mechanism suitable for a multi-unit retailer. 
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Delivering supply chain excellence by IBS, International Business Systems

April 2008 - (Free Research)
This document concentrates on IT’s contribution to Supply Chain Execution and Management. 
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A Guide to Diagnosing .Net Application Errors by AVIcode, Inc

January 2008 - (Free Research)
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks. 
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Research Listing: Is there any Strategy in Your Strategic Plan? by Actuate Corporation.

May 2008 - (Free Research)
Strategy is the common thread of an integrated planning and management system, and forms the basis for communicating the organization's approach for improving mission effectiveness for stakeholders. 
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The Netweaver Upgrade: Ensuring Performance While Balancing Cost with Risk by HyPerformix

July 2008 - (Free Research)
This paper discusses critical factors every IT decision maker needs to know when upgrading to NetWeaver, to ensure system performance and availability, and to balance cost with the risks of downtime. 
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JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc

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Essential Steps for Troubleshooting .NET Application Problems by AVIcode, Inc

January 2008 - (Free Research)
This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience. 
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Tips to Improve Inbound Logistics by Managing Partner Performance by Inovis USA, Inc

September 2008 - (Free Research)
Inbound logistics is one aspect of the trading-partner community that has lots of problems. This white paper will take a brief look at some of the problems with inbound logistics, and discuss a formal program to manage trading partners' performance. 
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Leading Practices for Successful Enterprise Performance Management by BearingPoint

August 2008 - (Free Research)
In this webcast learn how business intelligence (BI) and performance management solutions can help you unleash the value of your data to enable better decision-making and more effective performance management. 
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Smart Decisions: The Role of Key Performance Indicators by Corda Technologies

September 2008 - (Free Research)
Businesses thrive or fail based on their ability to identify, and act upon Key Performance Indicators (KPIs). This report is a roadmap for business management and decision makers who desire to achieve those goals through Best-in-Class (BIC) use of KPIs. 
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7 Requirements of Data Loss Prevention by Symantec Corporation.

September 2008 - (Free Research)
This report provides a clear understanding of the capabilities a successful data loss prevention solution must deliver. It also incorporates insight into the capabilities that companies require from their solution. 
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Infrastructure Performance Management Empowers You and Your Company by CA.

April 2008 - (Free Research)
This report introduces IPM, offers tips for successful IPM implementation, and explores how IPM can benefit your enterprise as well as your career. 
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