Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

City of Los Angeles Improves Customer Satisfaction with Self-Service (Podcast) by Oracle Corporation April 08, 2013 - (Free Research) This exclusive podcast discusses how the Los Angeles Department of Water and Power (LADWP) provided customers with a self-service portal for Web transactions to allow them to manage their account information, improving service deliver and customer satisfaction.  (PODCAST) READ ABSTRACT |

WebSphere Cast Iron Cloud Integration Demo by IBM May 20, 2013 - (Free Research) This seven-minute software demo explores how WebSphere Cast Iron Live Web API Services helps you create, socialize and manage stellar Web APIs foe better business control and insight.  (DEMO) READ ABSTRACT |

IBM WebSphere Cast Iron Cloud integration: an integration solution for midsize companies by IBM September 28, 2011 - (Free Research) Technology leaders in midsize businesses have a handful of integration approaches to choose from: wrestle with sophisticated enterprise application integration (EAI) tools, write custom code, or use the simple and rapid approach of pre-packaged integrations from WebSphere Cast Iron.  (WHITE PAPER) READ ABSTRACT |

Deliver Application Integration Projects in Days by Cast Iron Systems February 23, 2009 - (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.  (WHITE PAPER) READ ABSTRACT |

Cast Iron: 10-Minute Demo: Integrate Cloud to ERP with "No Coding" by IBM May 20, 2013 - (Free Research) In this 10-minute software demo, learn how WebSphere Cast Iron allows you to easily integrate cloud (both public and private) and on-premise applications in real-time using a "no-coding" approach.  (DEMO) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 10, 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

Architecting the Ultimate Control Point - Advanced Cyber Threat Mitigation by Intel October 13, 2010 - (Free Research) This session looks at applying the complete lifecycle of a Security Architect's job dealing with Web Services Threats and Countermeasures. View Industry security expert Gunnar Peterson develop a Web service Threat model and show how access control and SAML can mitigate spoofing and elevation of privilege attacks.  (WEBCAST) READ ABSTRACT |

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.  (WHITE PAPER) READ ABSTRACT |

Implementing an identity management solution by SAP America, Inc. June 2008 - (Free Research) This document describes the SAP NetWeaver Identity Management products, which cover most of the core functionality for implementing an identity management solution, including a virtual directory.  (WHITE PAPER) READ ABSTRACT |

The Right Tool for the Right Job: An Application Security Tools Report Card by IBM August 2010 - (Free Research) This white paper examines the most common tools found in the enterprise application security environment.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Exploiting IT Networks to Create Sticky Services by Alcatel-Lucent January 2008 - (Free Research) This paper has examined the kinds of sticky services deployable today over advanced IP networks.  (WHITE PAPER) READ ABSTRACT |

Customer Communication Management by Pitney Bowes Business Insight July 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.  (WEBCAST) READ ABSTRACT |

Worry-Free Business Security Advanced by Trend Micro, Inc. October 2010 - (Free Research) Learn why your traditional antivirus is putting your business at risk from web threats, viruses, spam and more. Discover how Worry-Free Business Security can help.  (DOWNLOAD) READ ABSTRACT |

IBM WebSphere Cast Iron Cloud integration Integrate Microsoft Dynamics in days by IBM April 2012 - (Free Research) This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions.  (WHITE PAPER) READ ABSTRACT |

Business Management in the Age of Enterprise 2.0 by Oracle Corporation December 2008 - (Free Research) In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.  (WHITE PAPER) READ ABSTRACT |

Financial Services Company Relies on Cisco Storage Area Network by Cisco Systems, Inc. April 2008 - (Free Research) Rapidly growing AQR Capital Management invested in a Cisco SAN to protect critical financial information and to ensure disaster recovery.  (CASE STUDY) READ ABSTRACT |

Why You Should Consider Hosted Messaging Security by Trend Micro GmbH February 2009 - (Free Research) In a major study of the hosted services market conducted by Osterman Research in 2008, antispam and virus protection were the two hosted offerings that organizations identified as services that they will likely or definitely deploy to supplement internally managed infrastructure. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

WebPulse Technical Overview by BlueCoat November 2011 - (Free Research) The Blue Coat WebPulse™ is a cloud-based infrastructure specifically designed to harness the power of user-driven behavior and to translate user input into global web and web threat intelligence. Learn how WebPulse employs multiple technologies to analyze and deliver the fastest and most accurate web ratings service available.  (WHITE PAPER) READ ABSTRACT |

Choosing a Cloud Hosting Provider with Confidence by Symantec Corporation May 2012 - (Free Research) This paper uncovers tips for choosing a cloud hosting provider and explores where and when to use cloud solutions, specific issues enterprises should raise with hosting providers before selecting a vendor, and ways in which SSL from a trusted certificate authority can help enterprises conduct business in the cloud with confidence.  (WHITE PAPER) READ ABSTRACT |

STATE OF DNS AVAILABILITY REPORT by Verisign, Inc. September 2012 - (Free Research) View this informative white paper to learn more about the domain name system vulnerabilities that you should keep in mind for the busy season. Find out some of the challenges of availability and the impact downtime can have on your enterprise by accessing this resource.  (WHITE PAPER) READ ABSTRACT |

Getting Started with the Oracle Java Cloud Service by Oracle Corporation UK Ltd January 2013 - (Free Research) View this short video to find out more about how easy it is to use Oracle Java Cloud Service to develop and deploy a web application. It outlines the end-to-end process for creating the Oracle Java Cloud Service.  (WEBCAST)

Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications January 2013 - (Free Research) For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: State of the Threat by Websense, Inc. July 2009 - (Free Research) The monetizing of economic crime in Web 2.0 makes Web security a top priority for security pros. Traditional defenses are obsolete, so read this presentation transcript, taken from the video cast of the same name, and learn best practices for creating a new approach to Web security.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Agility Meets Stability: Best Practices for Application Integration by IBM December 2011 - (Free Research) In this white paper, Dan Moore, the senior vice president of professional services at IBM, Cast Iron reviews the current application environment in light of emerging trends, describes an ideal complete integration solution and discusses common sense best practices as well as pitfalls.  (WHITE PAPER) READ ABSTRACT |

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