The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions. The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE) GO TO DETAILED REPORT

MOS Flash Tour by Microsoft March 2008 - (Free Research) View this demo about Microsoft Online Services hosted services. Following the educational approach of a white paper, this "Flash Tour," uses video to present the advantages of this new solution suite. (DEMO) GO TO DEMO

The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc. February 2008 - (Free Research) This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm February 2008 - (Free Research) Institutions that have already adopted BPM - such as the Metastorm BPM® customers highlighted in this report - are reaping the rewards of early adoption in the form of greater efficiency, lower costs and increased productivity. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BPO 2.0: Rethinking Outsourcing Strategies by Nucleus Research (E-mail this company) November 2006 - (Free Research) BPO 2.0 breaks down the physical constructs of the office or call center and the geographical characteristics of the labor pool to enable companies to outsource jobs to the most qualified worker. BPO 2.0 goes beyond the oft-overused "virtual office" label and instead applies the rules of outsourcing to a distributed labor pool. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation. Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and Financial recognition.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor Vantage for Discrete Manufacturers by Epicor Software Corporation. Vantage works the way you think a powerful manufacturing software system should. We’ve designed Vantage to closely match the way you operate, which makes it easier to learn and use. Vantage’s interface, with its point-and-click simplicity, gives you straightforward operation.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc. P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Banking Services: Providing IT and BPO Services to Banks by Hexaware Technologies April 2008 - (Free Research) Hexaware provides IT and business process outsourcing (BPO) services to banks everywhere. Explore Hexaware's key projects and features as well as market trends that have translated into large outsourcing engagements. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

FlexNet Global Manufacturing Suite for Enterprise Operations (MES) by Apriso® Corporation (E-mail this company) FlexNet includes a suite of plug-and-play modules that you can deploy, modify and extend as required. Built for Service-Oriented Architecture (SOA) deployment and powered by rich business process authoring capabilities, FlexNet fills the gap between your ERP and automation systems to deliver an end-to-end adaptive manufacturing solution.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ISYS:desktop by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

FlexNet Global Manufacturing Suite by Apriso Corporation FlexNet empowers you to manage, control and quickly adapt product supply operations to the complexities of business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IRMS Warehouse Management System Suite (SCM) by Integrated Warehouse Solutions. The IRMS system begins with the classic WMS foundation and expands to deliver flexibility and adaptability to commercial and government organizations, whatever the need.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

EMBASSY Trusted Drive Manager by Wave Systems Wave Systems' EMBASSY Trust Suite (ETS) delivers advanced levels of security to the client PC using the TPM security chip found on most enterprise PCs today. ETS 6 features a variety of secure business productivity capabilities with an easy-to-use security center and is compatible with all TCG-Compliant secure hardware platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

EMBASSY Trust Suite (ETS) by Wave Systems Wave Systems' EMBASSY Trust Suite (ETS) delivers advanced levels of security to the client PC using the TPM security chip found on most enterprise PCs today. ETS 6 features a variety of secure business productivity capabilities with an easy-to-use security center and is compatible with all TCG-Compliant secure hardware platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP) GO TO DETAILED REPORT

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

OnePlan Production Scheduler: Update Schedules to Match Speed of Business by CDC Software - Ross Enterprise (E-mail this company) OnePlan addresses the Finite Scheduling needs of demand driven process and consumer products manufacturers with a strong emphasis on ease of use, visibility & collaborative planning. This application enables plant plans and schedules to be quickly updated to match the speed of the business.  (ASP) GO TO DETAILED REPORT

On-Demand Support Software by Parature Inc. Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.  (ASP) GO TO DETAILED REPORT

The Limitations of EDGE Proxy Caching Networks by BitGravity May 2008 - (Free Research) This white paper details the limitations of content distribution networks (CDN) and presents a new solution that provides organizations with a superior solution that addresses the needs in the marketplace at an affordable rate. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The JCatapult Principles by Inversoft June 2008 - (Free Research) This white paper will discuss the main principles of JCatapult and illustrate how JCatapult can simplify development of large and small applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Profanity Filtering and Database: Control User-Generated Content by Inversoft April 2008 - (Free Research) This white paper discusses the advantages of a comprehensive profanity filter for removing offensive or unwanted language from user-generated content. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Top Ten Technology Predictions for 2007 by Nucleus Research (E-mail this company) Sponsored by: Rally Software, Thunderhead, OutlookSoft Corporation, Infor, Inc., DataFlux Corporation (Legacy account) December 2006 - (Free Research) This years IT priorities will show a greater focus on enabling end users. Nucleus Research expects that we will see growth in data virtualization and data mining technologies, as SOA and on demand will continue to drive organizations spending changes. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

How to Win the Battle against Spyware with Next Generation Technology by Process Software March 2008 - (Free Research) Stopping spyware needs to be a strategic part of an organization’s overall security plan. This white paper reviews an anti-spyware solution with multiple layers of technology to prevent both known and emerging spyware threats. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle Database 11g Application Development by Oracle Corporation - SMT (E-mail this company) December 2007 - (Free Research) The modern IT organization faces a multitude of application development languages and tools to choose from. In some cases multiple application development products may be used within a single organization. This paper discusses how Oracle tools simplify development tasks and enable your organization to reduce application development time to market. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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