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Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 31, 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.  (WHITE PAPER) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 04, 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com September 05, 2011 - (Free Research) Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.  (IT BRIEFING) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.  (EGUIDE) READ ABSTRACT |

Tread carefully with social media-based customer loyalty programs by Infor CRM February 07, 2012 - (Free Research) Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.  (EGUIDE) READ ABSTRACT |

Social engagement tips from author Qualman by Infor CRM February 07, 2012 - (Free Research) Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.  (EGUIDE) READ ABSTRACT |

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 07, 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.  (EGUIDE) READ ABSTRACT |

The Keys To Distributed & Agile Application Development by CollabNet October 11, 2011 - (Free Research) This white paper will highlight solutions for application development in globally dispersed organizations. Insights and strategies for maximizing efficiencies in a distributed environment will be presented, along with best practices.  (WHITE PAPER) READ ABSTRACT |

The Essential OAuth Primer: Understanding OAuth for Securing Cloud APIs by Ping Identity Corporation June 21, 2011 - (Free Research) OAuth defeats the password anti-pattern, creating a consistent, flexible identity and policy architecture for web applications, web services, devices, and desktop clients attempting to communicate with Cloud APIs.  (WHITE PAPER) READ ABSTRACT |

HP Application Lifecycle Management and HP Quality Center Enterprise by Hewlett-Packard Company September 30, 2010 - (Free Research) From improvements to project planning and requirements management to testing, QA and reporting, read this white paper to find out what's new in version 11.0 of HP's Application Lifecycle Management (ALM) and Quality Center Enterprise applications.  (WHITE PAPER) READ ABSTRACT |

Improve end-users experiences with application monitoring by Nimsoft, Inc. January 05, 2012 - (Free Research) This insightful on-demand webcast discusses web application performance monitoring, offering hints and tips for improving end-user response times from Forrester Research analyst Jean-Pierre Garbani.  (WEBCAST) READ ABSTRACT |

Escalating Targeted Web and Email Attacks by M86 Security February 01, 2012 - (Free Research) Today's cybercriminals are more dangerous and sophisticated than ever before, launching more targeted attacks for bigger payoffs. And with new emerging technologies, also come new ways of exploitation. In this resource, explore the growing issue of targeted web and email threats and discover a unique approach to mitigating them.  (WHITE PAPER) READ ABSTRACT |

Why web security is best served in the cloud - Move protection to where the threats are by Webroot Software, Inc. November 10, 2011 - (Free Research) This paper explores the next generation of web security offerings. View now to explore the business drivers for cloud-based computing, the dynamic nature of today’s web-based threats, what type of attacks organizations see most prevalently, advantages of cloud-based solutions over in-house deployments and more.  (WHITE PAPER) READ ABSTRACT |

Communication & collaboration in the Enterprise 2.0 world by Huddle December 29, 2011 - (Free Research) This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management.  (WHITE PAPER) READ ABSTRACT |

Gain competitive advantage by using Customer Experience Management Solutions to extend brand value by Tealeaf December 22, 2011 - (Free Research) In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict.  (PODCAST) READ ABSTRACT |

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.  (JOURNAL ARTICLE) READ ABSTRACT |

Can You Handle More Web Traffic Than You Ever Dreamed Of? You Can by CA Technologies. December 02, 2011 - (Free Research) As businesses grow, their web traffic demands begin to multiply, many times at a pace their systems are not ready for. The cloud’s flexible environment allows your infrastructure to automatically scale as more users access your site. Read this white paper to learn how cloud computing can help you respond to change quickly and efficiently.  (WHITE PAPER) READ ABSTRACT |

The Critical Need to Secure the Web in Your Company by Webroot Software Pty Ltd November 04, 2010 - (Free Research) This white paper discusses key issues of web security and the need for organizations to implement robust Web security processes and technologies – namely, a secure Web gateway. This document was sponsored by a leading provider of Web security solutions, Webroot Software. Information on the company is provided at the end of this white paper.  (WHITE PAPER) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.  (EBOOK) READ ABSTRACT |

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company) January 18, 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system.  (EGUIDE) READ ABSTRACT |

Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc. November 09, 2011 - (Free Research) With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

eGuide: Web content management strategy best practices by Ektron, Inc. December 09, 2011 - (Free Research) This e-guide explores the necessities involved in tackling a web content management (WCM) enterprise development project or overhaul, focusing on the need to align IT with business goals.  (EGUIDE) READ ABSTRACT |

eBook: How to select the right Web content management system by Ektron, Inc. December 09, 2011 - (Free Research) This e-book presents an overview of WCM technology trends and offers expert advice on choosing the right WCM tools for the job.  (EBOOK) READ ABSTRACT |

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