This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 

Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data. 

The business value of social and mobile apps can now be harnessed by organizations who are already using SAP applications for their core operations. View this brief video explanation to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data. 

Storage capacity utilization metrics provide a framework you can use to analyze and manage SAN storage use across a diverse IT environment. Check out this white paper to explore how capacity metrics can help your organization with efficiency, capacity management, and risk management. 

This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now. 

This white paper examines research that reveals how sales and marketing professionals who use collaboration and Sales 2.0 tools gain a competitive advantage over their peers who do not use them. 

This report from Accenture looks at the challenges facing the public sector in offering digital services. 

VMware vSphere™, the industry's first cloud operating system, leverages the power of virtualization to transform datacenters into dramatically simplified cloud computing infrastructures and enables IT organizations to deliver the next generation of flexible and reliable IT services. 

This report from the Economist Intelligence Unit examines how their practices are evolving and offers examples of data use at some highly successful companies. 

This paper discusses virtual data services for operational business processing and data management as well as successful virtualization use cases. 

No, IBM is not going on the game show circuit, but IBM will make Watson’s full human language understanding deep question and answer system (DeepQA) available to healthcare in the near future for many use cases benefiting providers and payers. 

This chapter download, from the guide Mastering Microsoft Windows Server 2008 R2, co-written by Mark Minasi, provides an introduction to Hyper-V, highlighting information essential for building your own small environment using only native Windows software.