In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. 

Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 

Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data. 

Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance. 

The communications provider landscape is evolving as the demand for data—in fixed locations and on the move—outstrips the still growing demand for voice communications. 

Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding. 

Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. 

Access this case study to see how Lawyers at Duncan & Craig LLP expanded their use of BlackBerry® smartphones beyond daily communications to track the time spent on the phone or sending emails to clients for billing purposes. 

This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. 

This paper outlines the ten most common errors that prevent successful execution of the commissioning process. 

Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. 

The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions.