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Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 31, 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.  (WHITE PAPER) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com September 05, 2011 - (Free Research) Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.  (IT BRIEFING) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 04, 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

Perceptions of business technology in the 21st century by ComputerWeekly.com February 09, 2012 - (Free Research) The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business.  (ESSENTIAL GUIDE) READ ABSTRACT |

2012 Trends to Watch: Storage by ComputerWeekly.com February 09, 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends.  (ANALYST BRIEF) READ ABSTRACT |

6 Tips to Selecting HDD and SSD Drives by Nexsan February 09, 2012 - (Free Research) This white paper is here to help you understand the important factors to be considered when selecting drives for your storage infrastructure. In this paper you'll receive 6 key tips and considerations to examine before deciding on a storage solution, and discover which technologies are better-suited for various types of data and/or organizations.  (WHITE PAPER) READ ABSTRACT |

Key E-Discovery Issues to Consider in 2011 by Dell, Inc. May 16, 2011 - (Free Research) This white paper focuses on the key practices and technologies that organizations should pursue as they seek to improve their e-discovery practices and technologies. It also provides a brief overview on the relevant offerings from Dell.  (WHITE PAPER) READ ABSTRACT |

Storage Decisions University by SearchStorage.com February 09, 2012 - (Free Research) Storage Decisions University, a new online, “always on” learning environment is designed to provide progressive learning content to you, the storage decision maker, affected by everyday backup challenges. The content in this virtual environment is there for you to read, listen to, watch or download at your expendency.  (VIRTUAL SEMINAR) READ ABSTRACT |

Virtualization Backup and Recovery Solutions for the SMB Market- The Essentials Series, Book 1: How Traditional Physical Backup Imaging Technology Fits Into a Virtual Backup Solution by Acronis February 09, 2012 - (Free Research) In this white paper, discover how you can leverage the benefits of image‐based backup solutions for your virtual infrastructure. Explore the various backup technologies for both physical and virtual servers to determine the best option for your backup solution, and find out what the strengths and weaknesses are of adopting image‐based backups.  (WHITE PAPER) READ ABSTRACT |

Top Drivers for Adopting Multihypervisor Environments by Dell, Inc. and Microsoft June 16, 2011 - (Free Research) This exclusive resource provides crucial strategies for efficient infrastructure operations with multi-hypervisors. Read on to understand the potential of hypervisors to radically impact the IT industry, learn about the business and IT drivers for multi-hypervisor environments and the challenges associated with these technologies.  (WHITE PAPER) READ ABSTRACT |

Optimizing Private Cloud Infrastructure Performance and Availability by Virtual Instruments February 09, 2012 - (Free Research) This white paper introduces a new class of tools designed to optimize today's virtual infrastructure and combat these challenges. In this paper, discover how IT managers are overcoming concerns regarding fibre channel and the cloud, I/O challenges and more. You'll also receive today's best practices to ensure the future success of your cloud.  (WHITE PAPER) READ ABSTRACT |

Virtual Desktop with Real-Time Voice and Video Demonstration by Cisco Systems, Inc. December 23, 2011 - (Free Research) This short video provides a demonstration of the latest virtualization technology that aims at optimizing real-time voice and video on your virtual desktop. Take a look at how this solution intelligently routes voice and video traffic, allowing you to significantly enhance the quality of video conferencing.  (VIDEO) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM February 07, 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.  (EGUIDE) READ ABSTRACT |

Providing effective endpoint management at the lowest total cost (Why Switch) by IBM January 10, 2012 - (Free Research) This white paper outlines a methodology for comparing the total cost of ownership (TCO) of endpoint management technologies including IBM Tivoli Endpoint Manager. Learn why the TCO of Tivoli Endpoint Manager is much lower than other solutions on the market, delivering superior functionality at a fraction of the cost of competitive offerings.  (WHITE PAPER) READ ABSTRACT |

Forward Error Correction (FEC) for Video Streaming and File Delivery Solutions by QUALCOMM Incorporated February 07, 2012 - (Free Research) Forward error correction (FEC) technology protects against network packet loss. Content delivery solutions using FEC have numerous user experience and cost advantages. This paper provides a technical overview of RaptorQ, the best available application-layer FEC technology.  (WHITE PAPER) READ ABSTRACT |

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc. February 01, 2012 - (Free Research) Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.  (WHITE PAPER) READ ABSTRACT |

PHD Virtual Backup and Replication v5.3 Webinar by PHD Virtual Technologies Inc. February 06, 2012 - (Free Research) Discover how a virtual backup appliance (VBA) can help you backup, recover and replicate your VMs to ensure a comprehensive backup and recovery strategy for your virtual environment. Find out how this technology can seamlessly scale with your environment and support multiple platforms.  (VIDEO) READ ABSTRACT |

Intel Cloud Technologies: Powering Tomorrow's Cloud by Dell, Inc. and Intel February 07, 2012 - (Free Research) Explore how Intel cloud technologies can help you build a simpler, more secure and energy efficient cloud with next-generation servers and processors. Discover how these technologies can scale to meet your virtualization and cloud computing demands, while delivering the flexibility, performance and agility that you need.  (VIDEO) READ ABSTRACT |

Data Sheet: Backup for Windows Servers by Peer Software January 24, 2012 - (Free Research) This white paper introduces a new server backup solution that can help meet today's biggest backup and recovery challenges. Designed to allow real-time disk-to-disk backup while keeping management costs low, this technology can both reduce your backup window and ensure your data is secured. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com February 07, 2012 - (Free Research) In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster.  (EZINE) READ ABSTRACT |

Experts say CEM technology can build single view of customer by Infor CRM January 24, 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.  (EGUIDE) READ ABSTRACT |

Eguide: Dedupe & Snapshot Technology Take the Cake by CommVault Systems, Inc. February 02, 2012 - (Free Research) This E-Guide is here to keep you up to date on the latest dedupe developments. Learn about the advantages deduplication software has over hardware, understand how and where data should be deduped, and discover how snapshot technologies are changing the way IT managers are thinking about backup and recovery operations. Read on to learn more.  (EGUIDE) READ ABSTRACT |

How Centralized Backup Can Ease Remote Site Data Protection Challenges by Quantum Corporation February 02, 2012 - (Free Research) Check out this E-Guide to learn how centralized backup can help address some of today's remote site data backup and protection challenges. In this guide you'll learn the keys to remote backup and recovery, and discover how technologies like deduplication and cloud are becoming part of these processes. Read on to learn more.  (EGUIDE) READ ABSTRACT |

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