Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. 

Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 

Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

This essential resource breaks down must-have cloud capabilities and presents a comprehensive framework for choosing an enterprise cloud provider to meet your organization’s IT and business needs. 

Download this white paper to learn how establishing a proper system of service-oriented architecture (SOA) governance can make a difference during implementation. 

IT audit is about the formal verification and validation of the quality and effectiveness of ITcontrols to support the overall business control objectives. From a security controlperspective the residual IT security risks are relatively well understood in a networkperimeter protected environment. 

This presentation transcript, featuring Jim Reavis of the Cloud Security Alliance, offers advice on how to secure your cloud. Reavis discusses high level vs. detailed cloud security frameworks and suggests questions to ask potential cloud vendors. 

In this video, Jim Reavis of the Cloud Security Alliance offers advice on how to secure your cloud. Uncover Reavis’ take on high level vs. detailed cloud security frameworks, as well as questions you should ask potential cloud vendors. Also, review expert tips on strategies such as encryption, identity management and information governance. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

Read this paper to learn how IBM has developed a cloud computing adoption framework which establishes common definitions for cloud computing delivery models and services, illustrates the key capabilities to consider when developing cloud computing strategies, and identifies key aspects required to successfully execute that strategy. 

This white paper highlights a vulnerability management system with a cohesive framework offering comprehensive asset discovery, vulnerability scanning and flexible reporting and remediation.