B2C Record Customers White Papers, B2C Record Customers Software, B2C Record Customers Research, Hardware and Services

Service. Smarter. Redefining commerce in the age of the customer by IBM

May 01, 2012 - (Free Research)

Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.

(WHITE PAPER)

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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

(ESSENTIAL GUIDE)

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HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited

January 04, 2012 - (Free Research)

Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.

(WHITE PAPER)

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The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 05, 2011 - (Free Research)

Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.

(IT BRIEFING)

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A Critical Component to Successful Information Governance by OpenText

April 04, 2012 - (Free Research)

This webcast is filled with helpful information on improving your records management strategy and why doing so can be of immense benefit to your business.

(WEBCAST)

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Protect Your Vital Records: Uncover the 5 percent You Can't Afford to Ignore

by Iron Mountain

March 14, 2012 - (Free Research)

This paper will help you discover what your vital records are through a list of questions you should ask yourself in determining which records fall into this category. You also will learn about the inherent risks associated with inadequate preservation and how to implement an effective and efficient vital records program for your organization.

(WHITE PAPER)

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Navigate the Challenges of Records Management Confidently

by Iron Mountain

March 13, 2012 - (Free Research)

This guide is designed to help you identify your biggest, untapped cost-saving opportunities and see how outsourcing your records management can dramatically cut business expenses while improving your service to internal and external customers.

(WHITE PAPER)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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Ten benefits for health care practices in EHR selection by Iron Mountain

March 27, 2012 - (Free Research)

For health care facilities still pondering a move to electronic health records, this E-Guide provides a list of 10 EHR benefits that should serve as further incentive toward making the switch.

(EGUIDE)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Euro crisis: Key questions CEOs and CIOs should ask each other by ComputerWeekly.com

April 02, 2012 - (Free Research)

With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other.

(ANALYST BRIEF)

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Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 24, 2012 - (Free Research)

This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

(WEBCAST)

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Practice Management: Double Billing Rate and Improve Patient Services by HP and Intel

April 17, 2012 - (Free Research)

This brief white paper examines how one health care organization was able to improve practice management and accelerate EHR implementation with HP converged infrastructure.

(WHITE PAPER)

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Realizing The True Payoffs of Speech Analytics by Enkata Technologies

April 25, 2012 - (Free Research)

This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 28, 2011 - (Free Research)

Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.

(CASE STUDY)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Securing Data Stored on Tape with Encryption: How to Choose the Right Encryption Key Management Solution by Quantum Corporation

October 2008 - (Free Research)

Q-EKM software, is designed to generate and communicate encryption keys and it is a proven, easy-to-use, library-managed encryption solution designed to protect sensitive data throughout the enterprise.

(WHITE PAPER)

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Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies.

September 2008 - (Free Research)

In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks.

(WHITE PAPER)

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Podcast: Salesforce.com and Business Objects - How OnDemand CRM and BI Work Together by Business Objects

August 2007 - (Free Research)

In this recorded interview with salesforce.com, learn how advanced Web-based reports and dashboards created by business intelligence (BI) market leader Business Objects have increased the value of the leading on-demand customer relationship management (CRM) platform - salesforce.com.

(PODCAST)

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Sybase Mobility Guide - a downloadable book by ComputerWeekly.com

March 2011 - (Free Research)

This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers.

(WHITE PAPER)

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E-Guide: Tips for protecting hard-copy records by Iron Mountain

May 2012 - (Free Research)

Do you know why and how you should include hard-copy records in your disaster recovery and business continuity plan?

(EGUIDE)

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What You've Been Missing in Your Records Management Program All Along

by Iron Mountain

March 2012 - (Free Research)

Read this white paper to learn about the hidden costs of records management. Access detailed worksheets that will allow you to estimate your own company's savings opportunities in leveraging a solution that manages both electronic and physical records.

(WHITE PAPER)

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Records Management: The Keys to Success

by Iron Mountain

April 2012 - (Free Research)

<p>With the heightened compliance regulations, your records management has never been more important. Read this e-book to discover: the importance of physical and digital records convergence, why data retention is a cross-departmental concern, new apps designed specifically for e-discovery, and the compliance risks associated with social media.</p>

(EBOOK)

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8 Reasons Why Outsourcing Your Records Management is the Right Decision

by Iron Mountain

March 2012 - (Free Research)

This white paper offers eight solid reasons why outsourcing your records management makes more sense than managing it in-house.

(WHITE PAPER)

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