Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems April 2008 - (Free Research) ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.  (CASE STUDY) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to learn more about why you should implement web chat into your current customer support operations.  (WHITE PAPER) READ ABSTRACT |

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix July 2008 - (Free Research) Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.  (WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc. April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.  (WHITE PAPER) READ ABSTRACT |

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

Geoffrey Moore on Application Transformation –Part 2 by Hewlett-Packard Company July 2012 - (Free Research) Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more.  (WEBCAST) READ ABSTRACT |

Critical Capabilities for Mobile Application Development Platforms with Gartner and SAP by SAP America, Inc. April 2012 - (Free Research) Platforms for mobile application development are gaining popularity, but implementation is often complex, and there are several different types of vendors that provide them. Check out this Gartner report that rates the capabilities of B2E and B2C application development scenarios of vendors that provide development platforms for mobile apps.  (WHITE PAPER) READ ABSTRACT |

Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking by DataFlux Corporation December 2008 - (Free Research) This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.  (WHITE PAPER) READ ABSTRACT |

Media Conversion in Video Security and Surveillance Systems by Transition Networks, Inc. September 2008 - (Free Research) This whitepaper discusses what can be the weakest link in many video applications – cabling infrastructure. Learn how media conversion can be an economical and effective means to convert to the cabling medium of your choice.  (WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Türk Telekom speeds time-to-market with new monitoring environment by Hewlett-Packard Limited January 2013 - (Free Research) This case study outlines how the leading communication and convergence technology organisation Türk Telekom used a next-generation monitoring and performance testing platform to improve apps and systems performance, accelerate time-to-market of new product and services, and more.  (CASE STUDY) READ ABSTRACT |

Applying Business Analytics Webinar Series - Got Bad Data? Part 2 by SAS Institute Inc. April 2010 - (Free Research) Tune in to this Webinar to find out how data quality can improve business performance. You’ll learn how to improve key data areas by performing data quality profiling and data collection through closed-loop monitoring, and how to address data quality as a process to derive value and drive continuous improvement.  (WEBCAST) READ ABSTRACT |

Differentiate Through Quality Using Exceptional Issue Management by SAP America, Inc. June 2012 - (Free Research) Find out how companies are differentiating their brands through superior issue management with SAP Quality Issue Management. The SAP QIM application helps identify, monitor, and analyze quality problems. Integration with other SAP and non-SAP applications delivers a comprehensive view of quality issues and triggers appropriate follow-up.  (WHITE PAPER) READ ABSTRACT |

Create an accurate view of your organization, your customers and your business environment using SAS® Data Quality by SAS Institute Inc. December 2012 - (Free Research) It is essential for decision-makers in an enterprise to have access to the highest quality data that meets compliance standards.  This white paper introduces a data management system that provides a unified strategy for both business and IT users to plan, implement, monitor, and govern critical information.  (WHITE PAPER) READ ABSTRACT |

Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation June 2008 - (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.  (WHITE PAPER) READ ABSTRACT |

Data Quality by the Numbers: Best Practices for Managing Business Data by DataFlux Corporation March 2008 - (Free Research) Find out how data quality technologies can be customized to support a broad variety of business data and provide the same capabilities -- data profiling, data quality, data integration, data enrichment and data monitoring -- that govern customer data.  (WHITE PAPER) READ ABSTRACT |

Maximize Uptime of Mission Critical IT Environments by Oracle Corporation December 2011 - (Free Research) Access this resource today to discover how Oracle Advanced Monitoring and Resolution enables you to deliver quality IT services and high system performance that your business demands with the least risk of downtime. Discover how you can reduce risks and make IT operations costs predictable.  (WHITE PAPER) READ ABSTRACT |

IBM Rational Asset Manager e-Kit by IBM March 2009 - (Free Research) Explore the benefits of Rational Asset Manager with this IBM e-Kit. The e-Kit includes demos, white papers and a webcast. Discover how to track and audit your assets to utilize them for reuse, especially within a service-oriented architecture.  (PRODUCT DEMO) READ ABSTRACT |

Mortgage Company Uses DataFlux Technology to Improve Reporting, Manage Compliance by DataFlux Corporation January 2009 - (Free Research) Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations.  (CASE STUDY) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

Mobile application monitoring breeds business possibilities by Hewlett-Packard Company May 2012 - (Free Research) This white paper outlines the specific mobile application performance challenges facing IT teams today, and offers advice on how to surmount these obstacles for optimum application monitoring.  (WHITE PAPER) READ ABSTRACT |

Busting 7 Myths about Data Quality Management by Information Builders November 2011 - (Free Research) In recent years, more organizations have fixated on improving the quality of their data – but one of the major obstacles holding them back are the myths about what makes up an effective strategy. Review this paper to learn the top 7 myths and tips on how to craft an effective data quality management strategy.  (WHITE PAPER) READ ABSTRACT |

Making Data Work: Addressing Data Quality at the Enterprise Level by Informatica January 2008 - (Free Research) Achieving and maintaining high-quality data are critical to efficient IT and business operations, as well as to the success of strategic business initiatives and to your company's long-term competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Service. Smarter. Redefining commerce in the age of the customer by IBM May 2012 - (Free Research) Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.  (WHITE PAPER) READ ABSTRACT |

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