With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

This paper describes how the movement toward broad BPM Programs has changed what companies need in terms of BPM technology and “know how.” We describe 3 steps for establishing a solid foundation for a BPM Program that will enable your organization to scale its process improvement capability in a way that will deliver maximum value to the business. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

Interest in offering employee-owned notebook programs (also referred to as "BYO", “BYOC” and “Bring Your Own Computer”) is growing due to better technology, rising user demand and increasing pressure on organizations to reduce costs. A realistic preparedness assessment is critical to meeting business objectives and avoiding additional costs. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

This paper outlines the five fundamentals for a successful FCR program. 

Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey. 

When the world’s largest offshore drilling company wanted to lower the risks and costs associated with the increase of records management regulations, it sought out a qualified vendor to help create enterprise-wide compliant records management program.  Discover how this organization was able to significantly improve its records management. 

This e-guide discusses two factors that can help hospitals reap the incentives laid out by meaningful use criteria, as well as the “must do” steps required for complying with the incentive program. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

In this paper, discover what is a Potentially Unwanted Application (PUA) and explore the differences between threats posed by malicious types of software such as computer viruses and worms, and those which are classified as being potentially unwanted.