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Service. Smarter. Thriving in the age of the empowered customer by IBM
January 30, 2012 - (Free Research)
In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
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Cloud Ready Business Intelligence with Oracle Business Intelligence 11g by Oracle Corporation
October 19, 2010 - (Free Research)
Read this white paper for an overview of cloud computing along with Oracle's cloud computing strategy and significant features of Oracle business intelligence 11g, Oracle's market leading BI platform that has been architected to support both cloud and non-cloud deployments.
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vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare
November 16, 2007 - (Free Research)
Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market.
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The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare
November 16, 2007 - (Free Research)
This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers.
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Best Practices for Comprehensive BI: Integrating SAP and Non-SAP Data by Composite Software
March 31, 2011 - (Free Research)
This study provides an overview of the different possibilities for accessing and integrating SAP data as well as their advantages and disadvantages in light of the growing demands on Business Intelligence in modern organizations.
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Oracle Database Firewall by Oracle Corporation
September 06, 2011 - (Free Research)
Learn more about the Oracle Database Firewall benefits that help mitigate attacks by monitoring database traffic in real time and blocking unauthorized SQL transactions from reaching your Oracle and non-Oracle databases.
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The global state of the PMO: The IT perspective by ComputerWeekly.com
May 05, 2011 - (Free Research)
This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
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ESG Lab Validation Report on IBM RTC by IBM
March 24, 2011 - (Free Research)
This report looks at how IBM Real-time Compression can be used to reduce the cost of storing primary file data without impacting performance. The results of hands-on testing of IBM RTC Appliances is used to demonstrate the value of non-disruptive deployment, loss-less capacity savings, real-time performance, and non-stop high availability.
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Leveraging a Persistent Hardware Architecture by Dell Compellent
June 01, 2010 - (Free Research)
Many enterprises looking to increase the flexibility, improve the scalability, enhance the availability and reduce the costs of data storage have turned to SANs. The Compellent SAN enables businesses to continuously integrate new disk drive, switch and network interface technologies without having to replace existing hardware or software.
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Ovum: Business tips for using SMS and web chat by ComputerWeekly.com
February 21, 2011 - (Free Research)
Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
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Next-Generation Analytics: Simpler, Faster, Smarter featuring Forrester Research by Sybase, Inc.
December 01, 2011 - (Free Research)
Watch this webcast and join James Kobielus of Forrester Research, Sybase and Fuzzy Logix to learn how to put the power of complex, advanced analytics into the hands of non-technical knowledge workers and clients. You will learn why companies are turning to in-database analytics to gain faster insight into data.
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To ERP or Not to ERP: In Manufacturing, It Isn't Even a Question by Sage Software
January 05, 2012 - (Free Research)
This paper will uncover the performance results of companies that have implemented an enterprise resource planning (ERP) system versus those that have not. It will also examine the capabilities that companies with ERP have over non-ERP companies.
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Is There Life After Requirements? Tools That Support Business Process Improvement by Global Knowledge
July 15, 2010 - (Free Research)
So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what? Read this paper to learn more about the tools needed for business process improvements.
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Optimize your VMware protection strategy Leveraging Quantum Technology in a VMware Environment by Quantum Corporation
October 08, 2009 - (Free Research)
Organizations are often challenged by the need for a “mixed” data protection strategy that includes VCB or esXpress, agent-based backups of VMs, and backups of non-VMware systems. Quantum provides a broad portfolio of highly scalable disk and tape solutions designed to meet the data protection needs of any VMware environment.
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Reconciling Datacenter Consolidation and Security by Oracle Corporation
January 01, 2010 - (Free Research)
Security concerns continue to hobble consolidation efforts in the data center. The concerns are real, and most often stem from a scattershot, non-integrated approach to consolidation. There is a better, more secure way, grounded in servers and software platforms built from the ground up to work optimally with one another.
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Wireless - Aironet 350 Series by Cisco Systems
The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.
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Business Intelligence: The Definitive Guide for Midsize Organizations by SAP America, Inc.
January 31, 2008 - (Free Research)
This white paper breaks down the spectrum of business intelligence (BI) tools into specific functionalities and explains how they can be practically applied by midsized organizations to improve decision-making. Read it to learn what you need to know to get started with a BI implementation.
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