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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc..
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more...
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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc..
Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more...
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Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM.
Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more...
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Cameleon Commerce Suite - E-commerce and Configurator Software by Access Commerce

Cameleon helps manufacturing, distribution, retail and service companies optimize complex selling and ordering processes by intelligently automating key business functions: e-commerce, electronic catalog & guided selling, product information management, product configuration, pricing & promotions, quote & proposal generation, & order management. 
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Architecting High Performance eCommerce Platforms by Azul Systems, Inc

May 2008 - (Free Research) This paper outlines the primary steps to building successful eCommerce architectures which include understanding the business drivers and IT challenges, creating a demand model and translating and incorporating both into the eCommerce architecture.
(WHITE PAPER) READ ABSTRACT | View Now

Gaining the Competitive Edge: Achieving Reverse Logistics Excellence by Integrated Warehouse Solutions.

April 2008 - (Free Research) Many companies view the reverse supply chain as cumbersome & unmanageable, so they outsource the 'problem' instead of managing it internally. That is changing. This paper outlines how Reverse Logistics has become the focal point of many...
(WHITE PAPER) READ ABSTRACT | View Now

Web 2.0 is Here- Is Your Web Infrastructure Ready? by Akamai Technologies.

March 2008 - (Free Research) This white paper outlines today’s B2C Web site trends and explains the challenges associated with dynamic content-whether dynamically generated or the result of personalization techniques.
(WHITE PAPER) READ ABSTRACT | View Now

Why B2C Database Marketing Firms Don't Understand B2B Companies by Extraprise Group, Inc.

August 2008 - (Free Research) This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.
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Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies.

March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.
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Real World Performance Testing for Dynamic Web Applications by Akamai Technologies.

March 2008 - (Free Research) Enterprise IT professionals face ongoing challenges in delivering centrally located and managed Web applications to employees, business partners and customers on a global scale.
(WHITE PAPER) READ ABSTRACT | View Now

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain. 
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ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company)

ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets. 
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Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company)

Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai. 
(SERVICE) View Now

Achieve Unlimited Growth and Acquisition Capabilities with IBM applications by Xperia

June 2008 - (Free Research) Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
(VIDEOCAST) READ ABSTRACT | View Now

Akamai Dynamic Site Solution for the Retail Industry by Akamai Technologies (E-mail this company)

Providing a personalized user experience that encourages consumers to browse and buy requires richer content and applications that are assembled dynamically. Akamai's Dynamic Site Accelerator enables these interactive Web sites by providing performance that is up to five times faster than a Web site's original infrastructure. 
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Document Imaging: A Guide to Picture Perfect Implementation by Info-Tech Research

September 2004 - (Paid) Document imaging technology has matured to the point where it is relatively painless to implement. Explore how document-imaging systems work, and how they can be scaled to meet the needs of your particular environment.
(ANALYST REPORT) READ ABSTRACT | View Now

Layer 7 Inspection: The Next Generation Firewall by Info-Tech Research

October 2004 - (Paid) Protecting your network from malicious activity is not a trivial task, and today's firewalls only go so far. Read this white paper to become better informed about the methods for performing in-depth inspection of network traffic, and how it can protect you from hackers.
(ANALYST REPORT) READ ABSTRACT | View Now

Consulting Methodologies -- Project Management by Info-Tech Research

October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results.
(ANALYST REPORT) READ ABSTRACT | View Now

B2B Database Marketing Trends and Best Practices by Extraprise Group, Inc.

August 2008 - (Free Research) This article reviews specific client examples of best practice application of database marketing in B2B environments.
(WHITE PAPER) READ ABSTRACT | View Now

Essential Steps for Troubleshooting .NET Application Problems by AVIcode, Inc

January 2008 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience.
(WHITE PAPER) READ ABSTRACT | View Now

Ten Components of Effective ERP Governance by Epicor Software Corporation.

September 2008 - (Free Research) Often ERP implementations fail to recognize the need for enterprise level governance until post-implementation issues have highlighted the gap between IT oriented governance and the governance needed for ERP. Read this Gartner report to learn more.
(WHITE PAPER) READ ABSTRACT | View Now

The Role of ERP in Globalization: A low-cost Approach to Reaching New Markets by Epicor Software Corporation.

March 2008 - (Free Research) Globalization is driven by the desire to exploit new markets and lower manufacturing costs, but it comes with many challenges. Learn how a standardized ERP implementation will help you streamline and automate business processes during globalization.
(WHITE PAPER) READ ABSTRACT | View Now

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
(SOFTWARE PRODUCT) View Now

Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation.

Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more. 
(ASP & SOFTWARE PRODUCT) View Now

Epicor Vantage for Discrete Manufacturers by Epicor Software Corporation.

Vantage works the way you think a powerful manufacturing software system should. We’ve designed Vantage to closely match the way you operate, which makes it easier to learn and use. Vantage’s interface, with its point-and-click simplicity, gives you straightforward operation. 
(ASP & SOFTWARE PRODUCT) View Now

SOA Challenges and Solutions by F5 Networks (E-mail this company)

November 2007 - (Free Research) Many of the challenges associated with SOA deployments are the same challenges when deploying traditional web-based applications. The key to addressing SOA-related challenges is to identify them as early as possible and include the appropriate solution in the architecture, reducing the possibility of re-architecture being required.
(WHITE PAPER) READ ABSTRACT | View Now

Translation Management System builds a better business case: How to deliver rapid ROI from Translation Management by SDL Tridion

June 2008 - (Free Research) Many Globalization Management Systems have not delivered the promised ROI because of high implementation costs, lack of integration and poor levels of automation. Newer translation management systems overcome these shortcomings to save significant time...
(WHITE PAPER) READ ABSTRACT | View Now

OnDemand Professional by OnDemand Software.

OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management. 
(SOFTWARE PRODUCT) View Now

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