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Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.  (WHITE PAPER) READ ABSTRACT |

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 31, 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 04, 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com September 05, 2011 - (Free Research) Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.  (IT BRIEFING) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

SearchBusinessAnalytics.com eGuide: How to create a successful business analytics program by IBM September 27, 2011 - (Free Research) Inside this eBook, learn what you need to know to organize, structure and manage a successful business analytics program.  (EBOOK) READ ABSTRACT |

IT Handbook: Offsite Messaging Decisions for the Exchange Admin by Mimecast November 11, 2011 - (Free Research) Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea?  (EBOOK) READ ABSTRACT |

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen.  (CASE STUDY) READ ABSTRACT |

Build powerful reporting applications with open source BI by Actuate January 13, 2012 - (Free Research) View this demo for an introduction to BIRT (Business Intelligence and Reporting Tools), the powerful open source report and Rich Information Application development environment, used by over one million developers.  (WEBCAST) READ ABSTRACT |

Exploring New Models for Enterprise IT by HP and Intel February 08, 2012 - (Free Research) Access this exclusive research report to understand how CFO’s and CIO’s around the world view cloud computing and learn how they are planning to implement this technology into their organization. Learn how you can leverage the cloud to reduce costs, become more responsive to customers, and improve scalability.  (WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

E-Book: Definitive Guide to Exchange 2010 Migration Chapter 4: Load Testing and Security Exchange 2010 by Mimecast October 04, 2011 - (Free Research) This chapter explains how to test Exchange 2010 with native and third-party management tools and how best to protect your investment.  (EBOOK) READ ABSTRACT |

The Customer Loyalty Conundrum by SAP America, Inc. September 30, 2010 - (Free Research) In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.  (WHITE PAPER) READ ABSTRACT |

XBRL Mandate for Dummies by IBM February 08, 2012 - (Free Research) This guide helps organizations assemble the right people, make the right investment in a solution and helps finance create best practices to ensure a successful XBRL compliance. Read this now and learn what XBRL is, how it works and why it’s mandated, best practices to prepare for an XBRL mandate, who to involve in the mandate process and more.  (EBOOK) READ ABSTRACT |

2011 BI market study- Trends, tools and top vendors by Actuate January 16, 2012 - (Free Research) Read this white paper to learn why Actuate BIRT outperformed Pentaho and Jaspersoft to secure the leading open source overall ranking and surpassed other open source business intelligence (BI) vendors by a wide margin in this independent market study.  (ANALYST REPORT) READ ABSTRACT |

Fast Delivery of Complex Financial Reports - How Leading CFOs Do It by IBM November 14, 2011 - (Free Research) Reporting speed and accuracy are vital today. But it would be wrong to assume that you have to spend more to go faster and do a competent job. This white paper illustrates how some organizations achieved top-tier results in financial reporting and why some did not.  (WHITE PAPER) READ ABSTRACT |

Overcoming Eight Common Power Management Challenges by Eaton Corporation February 07, 2012 - (Free Research) This resource explores how to overcome 8 common power management challenges with a new generation of intelligent, logical, and complete power management solutions. Learn how to improve power efficiency and cost-effectiveness inside.  (WHITE PAPER) READ ABSTRACT |

PHD Virtual Backup and Replication v5.3 Webinar by PHD Virtual Technologies Inc. February 06, 2012 - (Free Research) Discover how a virtual backup appliance (VBA) can help you backup, recover and replicate your VMs to ensure a comprehensive backup and recovery strategy for your virtual environment. Find out how this technology can seamlessly scale with your environment and support multiple platforms.  (VIDEO) READ ABSTRACT |

Delta Hotels and Resorts - From Microsoft Exchange 2007 to Google Apps by Google Apps November 05, 2010 - (Free Research) Content provided by Google. Get an insider's view of how a cloud-based collaboration suite enabled anytime, anywhere access and enhanced communication between employees and clients for a multi-national hotel and resort company. Gain key lessons learned and tips for managing a successful migration.  (WEBCAST) READ ABSTRACT |

Intel Cloud Technologies: Powering Tomorrow's Cloud by Dell, Inc. and Intel February 07, 2012 - (Free Research) Explore how Intel cloud technologies can help you build a simpler, more secure and energy efficient cloud with next-generation servers and processors. Discover how these technologies can scale to meet your virtualization and cloud computing demands, while delivering the flexibility, performance and agility that you need.  (VIDEO) READ ABSTRACT |

SaaS-based Service Management: Tailor to the Business with Ease by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.  (WHITE PAPER) READ ABSTRACT |

How Three Companies are Anticipating Demand with Adaptive Rolling Forecasts by IBM November 14, 2011 - (Free Research) In this white paper, we’ll look at how three enterprises practice rolling forecasting, deploying the process at various levels and in various departments to guide them through market volatility.  (WHITE PAPER) READ ABSTRACT |

Governance and control: Focus risk management on multiple levers of control by IBM April 01, 2009 - (Free Research) Written by Jeremy Hope from Beyond Budgeting Round Table, this paper describes how CFOs should set the highest standards of ethical reporting and behavior.  (WHITE PAPER) READ ABSTRACT |

Twenty-three reasons why companies choose integrated XBRL by IBM May 27, 2011 - (Free Research) This paper discusses how companies around the world must determine how they will approach compliance with the mandated use of XBRL. Learn the proper approach to accelerate financial reporting, decrease errors, streamline processes and ultimately, lower costs.  (WHITE PAPER) READ ABSTRACT |

Healthier Backup: Easy Fixes for your Backup System & Cloud for Remote Office by SonicWALL October 27, 2011 - (Free Research) In this SearchStorage.com expert E-Guide you'll learn seven key questions to ask regarding your current backup strategy, how remote backups are becoming more manageable with cloud-based technology, and what different remote backup options are available for different sized companies.  (EGUIDE) READ ABSTRACT |

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