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Service. Smarter. Redefining commerce in the age of the customer by IBM May 01, 2012 - (Free Research) Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.  (WHITE PAPER) READ ABSTRACT |

SharePoint E-zine Vol.5: Document version control gets a face-lift in SharePoint 2007 by SearchWinIT December 2008 - (Free Research) In this edition of the SharePoint E-zine, you will explore how SharePoint 2007 reduces the complexity associated with document version control.  (EZINE) READ ABSTRACT |

Getting a Grasp on ALM Requirements by SearchSoftwareQuality.com March 2013 - (Free Research) This three-part guide offers expert advice to help you get a handle on application lifecycle management (ALM) requirements. Uncover the new challenges introduced by increasingly dispersed teams and mobile apps, and learn how you can drive requirements management success by reading on now.  (EBOOK) READ ABSTRACT |

Getting a Head Start in Software Asset Management: Managing Software for Improved Cost Control, Better Security and Reduced Risk by Centennial-Software July 2008 - (Free Research) This white paper provides a general overview of SAM benefits, and then addresses the specific issues involved in getting SAM up and running in your organization.  (WHITE PAPER) READ ABSTRACT |

Avon Products: Avon gets a Training Program Makeover With SpringCM by SpringCM March 2011 - (Free Research) Avon employs more than 5 million independent representatives - all of whom must receive in-depth, up-to-date training to ensure Avon’s continued success as the largest direct marketer on the planet. So when Avon sought to makeover its training program, it chose to go the SaaS route in order to implement it quickly with minimal support requirements.  (CASE STUDY) READ ABSTRACT |

Getting a Handle on eDiscovery by StoredIQ March 2009 - (Free Research) eDiscovery is the process of using technology to identify, collect, preserve, process, review, and produce all the electronically stored information that is relevant to a particular legal matter. Read this white paper for a crash course in how effective information management can save your company time and money.  (WHITE PAPER) READ ABSTRACT |

Getting a Head Start in Software Asset Management: Managing Software for Improved Cost Control, Better Security and Reduced Risk by FrontRange Solutions Inc July 2008 - (Free Research) Software Asset Management (SAM) can deliver increased efficiency, better cost control, risk mitigation and patch management. This paper provides an overview of SAM benefits, and addresses the specific issues in getting SAM running in your company.  (WHITE PAPER) READ ABSTRACT |

YellowPages.ca Goes Mobile While Sales Force Gets a Boost with BlackBerry Smartphones by BlackBerry September 2011 - (Free Research) Access this case study to learn how YPG created a consumer mobile version of YellowPages.ca™ and sales applications for BlackBerry® smartphones to expand the reach of its local search database.  (CASE STUDY) READ ABSTRACT |

IT Handbook: Getting a Handle on Virtual Machine Sprawl by EMC Corporation June 2012 - (Free Research) Virtual machine sprawl can creep up on a data center and sap resources. You can learn to spot it, control it and prevent VM sprawl altogether with tips and tricks from this expert e-book.  (EBOOK)

Top 5 Strategies for Getting an Email Archiving Project off the Ground by Symantec Corporation December 2011 - (Free Research) This short white paper explores 5 key strategies for building a solid case for a modern, proactive archiving system. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Top Five Strategies for Getting an Email Archiving Project off the Ground by Symantec Corporation January 2008 - (Free Research) Proactive archiving reduces business risks, lower costs and increases efficiency. This quide has five strategies recommended by Symantec for building the case for an archive and rationalizing your requirements of an email archiving system.  (DATA SHEET) READ ABSTRACT |

Mitchell 1 Gets a Storage Tune-up with Hitachi SAN to Accelerate Efficiencies by Hitachi Data Systems January 2008 - (Free Research) The Hitachi Network Storage Controller helped to drastically reduce production cycle times, manage aggressive data storage growth, and lower operational costs.  (WHITE PAPER) READ ABSTRACT |

Developing HTML5 Applications for AppUp: Part 1 A Simple Example by Intel December 2011 - (Free Research) This is the first in a series of articles covering how to develop HTML5 applications for Intel AppUp. This first article will cover the basics of getting a minimal application packaged using the Encapsulator tool. Later articles will describe some larger example applications that illustrate different features of HTML5.  (TRAINING GUIDE)

Planning for Seasonal Orders in Customer Driven Supply Chains by CDC Software - Ross Enterprise October 2008 - (Free Research) This white paper discusses the challenges of managing seasonal demand, getting a good forecast, planning production & procurement and managing the fulfillment process.  (WHITE PAPER) READ ABSTRACT |

E-Guide: An integrated approach to data storage management by Quantum Corporation August 2011 - (Free Research) As corporate data continues to grow, data storage management is getting a much needed makeover. This e-guide covers the pros and cons of compression, archiving, deduplication, and continuous data protection, along with suggestions for optimal, integrated use of all four.  (EGUIDE) READ ABSTRACT |

What’s the secret to getting PPM easily and affordably in four weeks? by CA Technologies. March 2013 - (Free Research) In this white paper, discover what third-party SaaS PPM systems can do for your projects and teams. Learn how project management can be bolstered by intuitive and cloud-based software and what that means for your PPM.  (WHITE PAPER) READ ABSTRACT |

October 2011 SharePoint eZine: The Hidden Costs of SharePoint Server 2010 Implementations by SearchContentManagement November 2011 - (Free Research) In this edition of our quarterly SharePoint e-zine, get expert advice on avoiding surprise expenditures, examples of how customers use ISV products to fill in gaps in SharePoint functionality, and tips to ensure proper staffing so the enterprise gets a ROI.  (EZINE)

ROI, Budgets Prevent Companies' Embrace of Social Media Analytics by IBM March 2013 - (Free Research) Many companies are still avoiding implementing social media analytics, despite the renowned benefits it can provide a business. This expert e-guide describes some of the main reasons that companies are hesitant to start a social media analytics endeavor.  (EGUIDE) READ ABSTRACT |

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

Cast Iron: 10-Minute Demo: Integrate Cloud to ERP with "No Coding" by IBM May 2013 - (Free Research) In this 10-minute software demo, learn how WebSphere Cast Iron allows you to easily integrate cloud (both public and private) and on-premise applications in real-time using a "no-coding" approach.  (DEMO) READ ABSTRACT |

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company) June 2012 - (Free Research) Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.  (WEBCAST) READ ABSTRACT |

Enterprise Strategy Group (ESG) Report: Today's Information Access Requirements Outpace Open Source Search Options by Attivio, Inc. March 2010 - (Free Research) This paper examines the new information access functionality and administrative requirements - including enterprise concerns for scalability, high availability, and fault tolerance - while measuring the ability of current open source alternatives to meet these demands. This report also explores the financial aspects of open source search adoption.  (ANALYST REPORT) READ ABSTRACT |

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center by Aspect December 2012 - (Free Research) For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.  (WHITE PAPER) READ ABSTRACT |

Brian Madden & Steve O'Donnell chat about GreenBytes virtual desktop storage solutions by GreenBytes May 2013 - (Free Research) In this exclusive webcast, virtualization guru Brian Madden examines the state of VDI storage solutions today, analyzing the results that different approaches can provide to help you increase your chances of VDI success.  (WEBCAST) READ ABSTRACT |

DevOps: What is it and does your organization need it? by OpenMake Software April 2013 - (Free Research) In this expert white paper, take some time to master the fundamentals of DevOps: what it is, how it works, and why you and your IT group should take notice. Read on for more information and detailed analysis on DevOps and public cloud services, the history and future of DevOps, and more.  (WHITE PAPER) READ ABSTRACT |

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