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Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.  (WHITE PAPER) READ ABSTRACT |

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 31, 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com September 05, 2011 - (Free Research) Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.  (IT BRIEFING) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 04, 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

General Guidelines for Building Effective Service Catalogs by Global Knowledge December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.  (WHITE PAPER) READ ABSTRACT |

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service.  (WHITE PAPER) READ ABSTRACT |

An End-to-end Messaging Strategy for SMBs by Dell, Inc. and Intel April 2010 - (Free Research) This paper outlines the critical requirements - reliability and availability, scalability, security, and performance - of an SMB messaging environment and describes and end-to-end messaging solution that meets those requirements.  (WHITE PAPER) READ ABSTRACT |

Get the most out of your data backup tapes: Caring for magnetic media by Quantum Corporation September 2010 - (Free Research) Manufacturers have specific instructions for the care of magnetic tape cartridges, which differ from tape technology to tape technology. It's important to follow those instructions in addition to the general suggestions presented here. Read this tutorial now to find out so much more.  (WHITE PAPER) READ ABSTRACT |

General Backup Purchasing Considerations by Quantum Corporation December 2008 - (Free Research) This chapter discusses the process of evaluating and purchasing backup products. Also discussed are the issues to be aware of during this process, such as recovery deadlines, scalability, security, and more.  (WHITE PAPER) READ ABSTRACT |

Health Care Storage Today: Delivering Power, Performance, and Cost by Intel December 2011 - (Free Research) The whole world is moving to digital. In this videocast, David Tuhy, general manager of Intel Digital Storage Group, discusses how Intel® Xeon® processors enable storage solutions that address the power, performance, and cost associated with digital storage.  (VIDEO) READ ABSTRACT |

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc. September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.  (WHITE PAPER) READ ABSTRACT |

Staying Compliant by IBM June 2011 - (Free Research) Theo Pozzy of Portland General Electric speaks about how his company is responding to government regulations and the importance of identity management. Using service management, Theo is able to satisfy increasing security regulations and stay compliant.  (VIDEO) READ ABSTRACT |

Blue Skies for your Cloud with IBM XIV Storage by IBM November 2011 - (Free Research) This white paper focuses on storage as an essential cornerstone to a private cloud environment and proposes the key elements to successful implementation. It describes the IBM XIV Storage System as a highly strategic general purpose storage solution for private cloud environments.  (WHITE PAPER) READ ABSTRACT |

Designing of Desktop Virtualization Architecture by Dell and VMware June 2011 - (Free Research) IT pros have a general understanding of virtual desktop infrastructures. But when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This webcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more.  (VIDEO) READ ABSTRACT |

X-Force Mid-Year Trend Report by IBM January 2012 - (Free Research) This report provides statistical information about all aspects of threats that affect Internet security, including software vulnerabilities and public exploitation, malware, spam, phishing, web-based threats, and general cyber criminal activity.  (ANALYST REPORT) READ ABSTRACT |

The Next Step in Engineered Systems by Oracle Corporation January 2012 - (Free Research) Now for the first time, IT departments can gain the performance and cost savings benefits of an engineered system on a flexible, general purpose platform that supports a diverse set of legacy, new, and custom applications. Download this Executive Brief to learn more.  (WHITE PAPER) READ ABSTRACT |

A clearer horizon. Do CIOs have more clarity about cloud computing? by ComputerWeekly.com December 2011 - (Free Research) This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits.  (IT BRIEFING) READ ABSTRACT |

Getting a Head Start in Software Asset Management: Managing Software for Improved Cost Control, Better Security and Reduced Risk by Centennial-Software July 2008 - (Free Research) This white paper provides a general overview of SAM benefits, and then addresses the specific issues involved in getting SAM up and running in your organization.  (WHITE PAPER) READ ABSTRACT |

Before & After: Quantifying Business Rule Results in Key Banking Applications by ILOG, an IBM Company April 2008 - (Free Research) This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.  (WHITE PAPER) READ ABSTRACT |

Lending and Credit Solution Brief by ILOG, an IBM Company April 2008 - (Free Research) This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Evaluating a Data Deduplication Product for Data Backup and Recovery by Quantum Corporation July 2010 - (Free Research) Such a wealth of deduplication options in the storage market place provides ample choices, but it can also lead to some confusion. Download this e-guide to educate yourself and co-workers about deduplication technology in general, and specifically how to choose the best solutions to meet your business demands.  (EGUIDE) READ ABSTRACT |

Sun SPARC Enterprise Servers Systems and Resource Management by Oracle Corporation June 2010 - (Free Research) Oracle’s Sun SPARC Enterprise servers are designed specifically as general-purpose application, database, data warehousing, and consolidation servers. They are especially suited to address the needs of enterprise datacenters, with a goal of increasing performance and flexibility while consolidating systems to reduce datacenter costs and complexity.  (WHITE PAPER) READ ABSTRACT |

How Time Warner Cable Increased Sales Using Location Intelligence by Pitney Bowes Group 1 Software April 2008 - (Free Research) Pitney Bowes MapInfo® location intelligence solutions enable Time Warner Cable to more quickly and accurately identify new customers and increase sales.  (CASE STUDY) READ ABSTRACT |

GFI FAXmaker for Exchange/SMTP/Lotus -- 30-day Trial by GFI Software November 2007 - (Free Research) Fax servers can make sending and receiving faxes an efficient, simple and cheaper process. The problems with manual faxing are solved because GFI FAXmaker allows users to receive and send faxes directly from their email client. Download this 30-day trial version to see how GFI FAXmaker can save valuable time for IT administrators and managers.  (DEMO)

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