This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 

The desktop PC has had a prominent position within organisations for over 20 years,firmly establishing it as a de facto device choice for most users. But over the past fiveyears, some key trends associated with the desktop device - and its use withinorganisations - have begun to reshape the landscape. 

<p>Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.</p> <p><strong> </strong></p> 

Tim Zimmerman, Gartner research director offers some practical advice to organisations wanted to use iPads on their corporate wireless networks. 

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. 

Access this Gartner Research report for the enterprise email market highlights of 2011. Plus, gain in-depth reviews of 8 leading vendor products and services. 

Learn how Gartner's criteria for next generation IPS helps organizations achieve effective threat prevention despite changes in network communications, new applications, and changes in the threat landscape. Featuring Greg Young, research vice president at Gartner. 

Decision-making is buoyed by strong business intelligence (BI). For small to midsize businesses (SMBs), formulating an approach to BI can be a challenge. Incremental steps are pivotal for SMBs, according to this paper featuring insight from Gartner. Read this and learn why starting with the basic before evolving deeper is the proven path. 

This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

Secure Sockets Layer virtual private networks compose a mature market segment, serving a variety of VPN use cases for workstations and mobile-device remote access. In this Magic Quadrant, Gartner examines the role of SSL VPNs in remote access and the state of the market. 

Deep inspection network-based intrusion prevention continues to be a due-diligence security control. The near-term future of the intrusion prevention system market will be determined by the pace of innovation of another market: next-generation firewalls. Explore Gartner's evaluation of network IPS that places McAfee in the leaders' quadrant.