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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM

March 31, 2011 - (Free Research)
In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). 
(ANALYST BRIEF) READ ABSTRACT |

Consumer Web Portals: Platforms at Significant Security Risk by EMC Corporation

December 31, 2013 - (Free Research)
This profile of business-to-consumer (B2C) security decision-makers in the financial services, healthcare, government, and online merchant sectors evaluates security around consumer portals based on market data and a custom study of the same audience. 
(WHITE PAPER) READ ABSTRACT |

Geoffrey Moore on Application Transformation –Part 2 by Hewlett-Packard Company

July 05, 2012 - (Free Research)
Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more. 
(WEBCAST) READ ABSTRACT |

Consumer Web Portals: Platforms At Significant Security Risk by RSA, The Security Division of EMC

December 31, 2013 - (Free Research)
These survey results show just how badly affected some organizations were due to weak authentication, authorization, and fraud detection strategies. Click through to learn why a strong security posture is a must. 
(WHITE PAPER) READ ABSTRACT |

Put your business in motion. Become a mobile enterprise. by IBM

April 30, 2013 - (Free Research)
Forward-thinking companies realize that in order to improve customer experience and business performance, they need to make their services, products, and strategies available to the mobile consumer at all times. In this helpful resource, learn how to overcome some of the most common challenges surrounding mobile engagement. 
(WHITE PAPER) READ ABSTRACT |

Service. Smarter. Redefining commerce in the age of the customer by IBM

May 01, 2012 - (Free Research)
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. 
(WHITE PAPER) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 25, 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com

October 12, 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Smart phone, smarter service. by ComputerWeekly.com

August 24, 2012 - (Free Research)
Quocirca analysts, Rob Bamforth and Clive Longbottom, offer advice to businesses on exploiting smart phones as a channel to reach customers and clients. 
(ANALYST REPORT) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com

July 31, 2012 - (Free Research)
This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology. 
(ANALYST BRIEF) READ ABSTRACT |

Euro crisis: Key questions CEOs and CIOs should ask each other by ComputerWeekly.com

April 02, 2012 - (Free Research)
With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 
(ANALYST BRIEF) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 05, 2011 - (Free Research)
Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 
(IT BRIEFING) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Demand Pricing That Matches Business Value – The Radical Sourcing Trend for 2013 by Asigra

January 04, 2013 - (Free Research)
This guide explores the nature of IT pricing models and how current obsolete models are costing MSPs a fortune. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Advanced DDoS Protection Service for Ecommerce Businesses by Neustar®

March 20, 2014 - (Free Research)
This informative paper discusses a security solution that provides DDoS protection for Web, email, and APIs 24/7 with unlimited mitigation capacity from upstream users. 
(WHITE PAPER) READ ABSTRACT |

Protection for Banking and Financial Services by Neustar®

March 20, 2014 - (Free Research)
This informative paper discusses a security solution that provides DDoS protection for Web, email, and APIs 24/7 with unlimited mitigation capacity from upstream users. 
(WHITE PAPER) READ ABSTRACT |

SiteProtect and UltraDNS Solution: Double Your Protection by Neustar®

March 20, 2014 - (Free Research)
This exclusive paper examines a DNS solution that boasts fast DDoS mitigation responses, protecting both the DNS and HTTP layers so your site can withstand the most aggressive attacks. 
(WHITE PAPER) READ ABSTRACT |

Neustar® SiteProtect: Intelligent DDoS Protection by Neustar®

March 19, 2014 - (Free Research)
This exclusive resource examines a DDoS security solution that stops attacks quickly, mitigates risks to revenue and customer experience all while eliminating the need for in-house resources. 
(WHITE PAPER) READ ABSTRACT |

UltraDNS: Performance and Security for Your Online Business by Neustar®

March 19, 2014 - (Free Research)
This informative paper examines DNS solution that provides you with the performance and uptime that you need while protecting against security threats that could impact availability. 
(WHITE PAPER) READ ABSTRACT |

Secure DNS Prevents DDoS Attacks by Neustar®

March 18, 2014 - (Free Research)
This informative webcast discusses why DNS has become a favorite target for DDoS attacks and how a hardened DNS combined with cloud-based protection can provide the shield your organization needs. 
(WEBCAST) READ ABSTRACT |

NAS Solution for Better Performance and Cost-Efficiency by Seagate Technology

February 20, 2014 - (Free Research)
This video introduces a NAS solution that maximizes power conservation, saving you money while improving the overall performance of the drive. Watch now and learn more. 
(VIDEO) READ ABSTRACT |

Smart SMEs - Use a Combination of Cloud and NAS for their Digital Storage Needs by Seagate Technology

December 31, 2013 - (Free Research)
This short guide talks about the benefits of combining cloud computing with network-attached storage for SMEs in terms of digital storage. 
(WHITE PAPER) READ ABSTRACT |

NAS HDD Quick Reference Guide by Seagate Technology

December 31, 2013 - (Free Research)
This quick reference guide answers some of the frequently asked questions regarding a specific NAS storage device called NAS HDD. 
(WHITE PAPER) READ ABSTRACT |

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