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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM

March 31, 2011 - (Free Research)
In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). 
(ANALYST BRIEF) READ ABSTRACT |

Consumer Web Portals: Platforms at Significant Security Risk by EMC Corporation

December 31, 2013 - (Free Research)
This profile of business-to-consumer (B2C) security decision-makers in the financial services, healthcare, government, and online merchant sectors evaluates security around consumer portals based on market data and a custom study of the same audience. 
(WHITE PAPER) READ ABSTRACT |

Geoffrey Moore on Application Transformation –Part 2 by Hewlett-Packard Company

July 05, 2012 - (Free Research)
Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more. 
(WEBCAST) READ ABSTRACT |

Consumer Web Portals: Platforms At Significant Security Risk by RSA, The Security Division of EMC

December 31, 2013 - (Free Research)
These survey results show just how badly affected some organizations were due to weak authentication, authorization, and fraud detection strategies. Click through to learn why a strong security posture is a must. 
(WHITE PAPER) READ ABSTRACT |

Put your business in motion. Become a mobile enterprise. by IBM

April 30, 2013 - (Free Research)
Forward-thinking companies realize that in order to improve customer experience and business performance, they need to make their services, products, and strategies available to the mobile consumer at all times. In this helpful resource, learn how to overcome some of the most common challenges surrounding mobile engagement. 
(WHITE PAPER) READ ABSTRACT |

Service. Smarter. Redefining commerce in the age of the customer by IBM

May 01, 2012 - (Free Research)
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. 
(WHITE PAPER) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 25, 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com

October 12, 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Smart phone, smarter service. by ComputerWeekly.com

August 24, 2012 - (Free Research)
Quocirca analysts, Rob Bamforth and Clive Longbottom, offer advice to businesses on exploiting smart phones as a channel to reach customers and clients. 
(ANALYST REPORT) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com

July 31, 2012 - (Free Research)
This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology. 
(ANALYST BRIEF) READ ABSTRACT |

Euro crisis: Key questions CEOs and CIOs should ask each other by ComputerWeekly.com

April 02, 2012 - (Free Research)
With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 
(ANALYST BRIEF) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 05, 2011 - (Free Research)
Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 
(IT BRIEFING) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

HP Integrity BL860c Server Blade Manageability Solutions by OnX USA LLC

October 01, 2007 - (Free Research)
The HP Integrity BL860c Server Blade is an Integrity blade server for the HP BladeSystem c-Class enclosure. This white paper details system management solutions for the BL860c. 
(WHITE PAPER) READ ABSTRACT |

WAN-optimized Replication: Built into FalconStor Solutions by FalconStor Software

April 22, 2011 - (Free Research)
Data replication has become part of the fabric of IT due to its multiple uses and benefits. However, data replication can quickly increase your bandwidth and storage costs. Read this white paper to learn how WAN optimization can help to solve these issues. 
(WHITE PAPER) READ ABSTRACT |

HP and Microsoft: Optimized enterprise solutions for faster time-to-value by HP

March 31, 2013 - (Free Research)
Today, what is needed are optimized solutions that allow you to increase efficiency, while at the same time keep pace with the growth of your business and the needs of your customers. Access this resource to learn how HP and Microsoft have recently teamed up to help you meet these challenges. 
(WHITE PAPER) READ ABSTRACT |

Dancing with Elephants - Making Your Business Processes Agile by Fujitsu America, Inc.

January 03, 2011 - (Free Research)
Think Agile BPM is not for you because you don't have simple processes that follow the same path every time? Think again. This webcast illustrates how Agile BPM allows you to get results by striking the right balance between structure and flexibility in processes how Fujitsu's Agile BPM solution can help you to achieve that goal. 
(WEBCAST) READ ABSTRACT |

Microsoft® SQL Server® 2008 R2 Parallel Data Warehouse and Fast Track Data Warehouse Run on Intel® Xeon® Processors by Intel and Microsoft

March 29, 2011 - (Free Research)
Microsoft and Intel are now ready to help organizations turn a new page in data warehousing. Using Microsoft® SQL Server® 2008 R2 Enterprise, you can now quickly deploy small data warehouses or data marts with the Microsoft Fast Track Data Warehouse option. 
(WHITE PAPER) READ ABSTRACT |

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing by FrontRange Solutions Inc.

October 31, 2012 - (Free Research)
This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. 
(WHITE PAPER) READ ABSTRACT |

BI Project Management for Oracle Shops by SearchOracle

February 06, 2013 - (Free Research)
Check out this invaluable resource from the industry insiders at SearchOracle.com to learn how to take the first steps toward successfully implementing Oracle BI. Inside, gain access to tips on how to get executive approval, deriving actionable insight from both SQL and NoSQL data, and 5 areas to focus on when implementing Oracle BI applications. 
(EZINE) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 25, 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Study Results: Total Economic Impact of an SaaS Enterprise Based Email Management Solution by Mimecast

June 10, 2013 - (Free Research)
This Forrester research report examines and analyzes the total economic impact and ROI of a cloud-based unified email management platform. Learn more about the features and benefits of this SaaS-based email approach based on the 3 key aspects of email archiving, security and continuity. 
(WHITE PAPER) READ ABSTRACT |

MSPs: Increasing Automation, Productivity, and Customer Satisfaction by Asigra

May 15, 2014 - (Free Research)
This whitepaper explores one company's breakthrough approach to automation that is increasing efficiency and consistency in order to revolutionize the way that managed service providers deliver their services to small and midsize businesses. 
(WHITE PAPER) READ ABSTRACT |

Migrating Data for a CRM Technology Upgrade by SearchCRM

July 15, 2013 - (Free Research)
In this handbook, get tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost efficient, effective CRM upgrade. 
(EBOOK) READ ABSTRACT |

Select a safe and smart surveillance drive built for your needs by Seagate Technology

February 28, 2014 - (Free Research)
Check out this informative, concise paper for a complete guide to selecting a safe and smart surveillance drive that's fully capable of handling the various security applications you may use. 
(WHITE PAPER) READ ABSTRACT |

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