|
| |
1 - 25 of 482 | Next Page
|
Geoffrey Moore on Application Transformation –Part 2 by Hewlett-Packard Company
July 05, 2012 - (Free Research)
Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more.
|
CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
|
Service. Smarter. Redefining commerce in the age of the customer by IBM
May 01, 2012 - (Free Research)
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
|
Smart phone, smarter service. by ComputerWeekly.com
August 24, 2012 - (Free Research)
Quocirca analysts, Rob Bamforth and Clive Longbottom, offer advice to businesses on exploiting smart phones as a channel to reach customers and clients.
|
CW Buyer's Guide: IT Tools by ComputerWeekly.com
May 08, 2012 - (Free Research)
This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department.
|
Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.
|
Critical Capabilities for Mobile Application Development Platforms with Gartner and SAP by SAP America, Inc.
April 27, 2012 - (Free Research)
Platforms for mobile application development are gaining popularity, but implementation is often complex, and there are several different types of vendors that provide them. Check out this Gartner report that rates the capabilities of B2E and B2C application development scenarios of vendors that provide development platforms for mobile apps.
|
Over-the-Top Video: First to Scale Wins by ComputerWeekly.com
October 12, 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix.
|
Rethinking WCM to Engage and Retain Customers by SearchSoftwareQuality.com
May 24, 2013 - (Free Research)
View this white paper to learn more about how businesses are altering their web content management (WCM) strategy. Companies are working to manage the customer experience with a more interactive approach. The connection between WCM and customer experience management (CEM) makes it easy for customers to find what they need.
|
Productive Workforce by Aspect
March 31, 2013 - (Free Research)
Many contact centers can't keep up with the demands of the "Consumer 2.0" due to outdated technologies and inefficient call center staffing. In this resource, discover how a workforce optimization strategy can help you improve customer experience and reduce cost per interaction.
|
Cellular One by Aspect
April 30, 2013 - (Free Research)
Cellular One relied on inefficient technologies that required too much manual labor and resulted in sub-par customer interactions. In this case study, discover how they leveraged a single-platform strategy to drastically enhance their customer experience by combining workforce, quality and performance management capabilities with CRM technology.
|
Keeping Pace with the Consumer by Aspect
March 31, 2013 - (Free Research)
Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.
|
Making the Back Office Pay by Aspect
March 31, 2013 - (Free Research)
42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.
|
Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com
May 20, 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).
|
It's all about customer satisfaction by Hewlett-Packard Limited
May 20, 2013 - (Free Research)
This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.
|
Fine-tune Web Content Management to Tweak Customer Experience by Limelight Networks, Inc.
May 20, 2013 - (Free Research)
View this expert e-guide to learn more about how your business can keep customers engaged. Web content management strategies are taking on a larger role as companies create more personalized content. This resource offers tips for improving your WCM strategy and optimizing customer experience.
|
Staying connected: Don't let faulty mobile applications lose customers by SearchCRM
May 20, 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
|
Overhauling a Legacy Contact Center: Starting Steps by Five9
May 10, 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
|
|
|
