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Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM

March 31, 2011 - (Free Research)
In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). 
(ANALYST BRIEF) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 05, 2011 - (Free Research)
Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 
(IT BRIEFING) READ ABSTRACT |

Consumer Web Portals: Platforms at Significant Security Risk by EMC Corporation

December 31, 2013 - (Free Research)
This profile of business-to-consumer (B2C) security decision-makers in the financial services, healthcare, government, and online merchant sectors evaluates security around consumer portals based on market data and a custom study of the same audience. 
(WHITE PAPER) READ ABSTRACT |

Geoffrey Moore on Application Transformation –Part 2 by Hewlett-Packard Company

July 05, 2012 - (Free Research)
Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more. 
(WEBCAST) READ ABSTRACT |

Consumer Web Portals: Platforms At Significant Security Risk by RSA, The Security Division of EMC

December 31, 2013 - (Free Research)
These survey results show just how badly affected some organizations were due to weak authentication, authorization, and fraud detection strategies. Click through to learn why a strong security posture is a must. 
(WHITE PAPER) READ ABSTRACT |

Put your business in motion. Become a mobile enterprise. by IBM

April 30, 2013 - (Free Research)
Forward-thinking companies realize that in order to improve customer experience and business performance, they need to make their services, products, and strategies available to the mobile consumer at all times. In this helpful resource, learn how to overcome some of the most common challenges surrounding mobile engagement. 
(WHITE PAPER) READ ABSTRACT |

Service. Smarter. Redefining commerce in the age of the customer by IBM

May 01, 2012 - (Free Research)
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. 
(WHITE PAPER) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 25, 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com

October 12, 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Smart phone, smarter service. by ComputerWeekly.com

August 24, 2012 - (Free Research)
Quocirca analysts, Rob Bamforth and Clive Longbottom, offer advice to businesses on exploiting smart phones as a channel to reach customers and clients. 
(ANALYST REPORT) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com

July 31, 2012 - (Free Research)
This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology. 
(ANALYST BRIEF) READ ABSTRACT |

Euro crisis: Key questions CEOs and CIOs should ask each other by ComputerWeekly.com

April 02, 2012 - (Free Research)
With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 
(ANALYST BRIEF) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Complete Process Automation to be More Productive by OpenText

November 30, 2013 - (Free Research)
This white paper highlights a complete process automation and case management system that enables organizations to become more agile, more productive, and more competitive. 
(WHITE PAPER) READ ABSTRACT |

IT Service Management: It's About Managing Change by Hewlett-Packard Company

November 2008 - (Free Research)
This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering. 
(WHITE PAPER) READ ABSTRACT |

Improve IT Visibility, Avoid Change Failures by Hewlett-Packard Company

December 2012 - (Free Research)
This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management. 
(WHITE PAPER) READ ABSTRACT |

Write Java code 17% faster by eliminating app server restarts by ZeroTurnaround

March 2014 - (Free Research)
Software development is an iterative process, meaning that developing a single component can result in cycles of code change, deploy, and test. However, multiple deployments and restarts to different application servers can be time-consuming. Fortunately, this white paper introduces a way for developers to instantly see the results of code changes. 
(WHITE PAPER) READ ABSTRACT |

Code with Java simpler, faster, and easier by ZeroTurnaround

December 2012 - (Free Research)
Java developers know that testing code changes can be a huge pain, and waiting for an application to redeploy after a code fix can take an eternity. Wouldn't it be great if you could see your code changes immediately, fine-tune, debug, explore and deploy code without waiting for ages? 
(WHITE PAPER) READ ABSTRACT |

Tracking the Fast Changing Unified Communications Market by TechTarget

February 2014 - (Free Research)
Although Unified Communications (UC) has gone mainstream, the features and functionality of cutting-edge solutions are anything but. Complete this 5 minute survey and gain access to Tracking the Fast Changing Unified Communications Market, your go-to guide on the UC technologies and trends you need to know about today. 
(RESOURCE)

Release Automation Combats Change Management Bottlenecks by CA Technologies.

April 2013 - (Free Research)
To combat application change management challenges, savvy organizations are turning to release automation to enable continuous delivery across the entire application lifecycle. Access this resource now to find out how release automation works, how it can help your organization, and the benefits you can realize as a result of implementation. 
(WHITE PAPER) READ ABSTRACT |

Lead Your Enterprise With These Game-Changing Steps by Dell, Inc. and Intel®

December 2013 - (Free Research)
Download this leadership white paper now to find your voice in the C-suite, define a new strategy and change the conversation in your enterprise. 
(WHITE PAPER) READ ABSTRACT |

CRM guide: How social is changing the strategy by IBM

February 2014 - (Free Research)
Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc. 
(EGUIDE) READ ABSTRACT |

NetMRI -- Take Control of Network Configurations and Changes by Netcordia

September 2009 - (Free Research)
Network change is the number one cause of performance related issues. NetMRI helps reduce cost by automating network change, improve service quality by managing network configurations and mitigate risk by ensuring a compliant network. Check out this free trial download to learn more. 
(TRIAL SOFTWARE)

Top 5 Network Performance Management Mistakes & How to Avoid Them by Netcordia

August 2009 - (Free Research)
This whitepaper will look at five of the most common mistakes when it comes to network performance management and discuss how IT organizations can get ahead of the curve by automating network management and giving the appropriate level of visibility to different levels of IT staff. Read on to learn how your organization can fix these mistakes. 
(WHITE PAPER) READ ABSTRACT |

Leveraging the Power of the Peloton to Lead Change by Global Knowledge

July 2013 - (Free Research)
This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change. 
(WHITE PAPER) READ ABSTRACT |

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