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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Vestcom International: Personalization Drives Repeat Business by Exstream Software

April 2008 - (Free Research)
Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering... 
(CASE STUDY) READ ABSTRACT |

15 Minute Guide to New Account Opening by EMC Corporation

February 2008 - (Free Research)
This guide focuses on the challenges of managing information in the new account opening process, will explain why the enrollment process can be problematic and discuss the opportunities enrollment presents to create a loyal customer. 
(WHITE PAPER) READ ABSTRACT |

Visual Collaboration's Changing and Critical Role in the Modern Enterprise by Cisco Systems, Inc.

July 2013 - (Free Research)
This exclusive resource examines how your organization can continually increase the business value of video collaboration, from expanding your telepresence outside the boardroom to effective management tools for IT. 
(WHITE PAPER) READ ABSTRACT |

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software

April 2008 - (Free Research)
Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ... 
(CASE STUDY) READ ABSTRACT |

Hosted CRM Buyer's Guide by Inside CRM

December 2007 - (Free Research)
In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market... 
(WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Document Process Automation for customer orders by Esker Inc.

January 2008 - (Free Research)
This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices). 
(WHITE PAPER) READ ABSTRACT |

Bringing Personalized Financial Services to Farmers by Cisco Systems, Inc.

June 2008 - (Free Research)
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. 
(VIDEOCAST)

Jumpstart your journey to personalized digital marketing by IBM

March 2014 - (Free Research)
Consult the following white paper to uncover what you can do to empower your business to deliver personalized marketing, increase the pull of campaigns, as well as increase customer retention and satisfaction—all through the use of real-time marketing. 
(WHITE PAPER) READ ABSTRACT |

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software

September 2008 - (Free Research)
This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. 
(WHITE PAPER) READ ABSTRACT |

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics by Silverpop Systems Inc.

January 2006 - (Free Research)
Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships. 
(WHITE PAPER) READ ABSTRACT |

The Relevance Revolution: Making the Move from Personalized to Individualized Marketing by Portrait Software

September 2008 - (Free Research)
This paper explains the challenges marketers face today and how innovative, next generation campaign approaches are beginning to separate the best from the rest. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc.

February 2008 - (Free Research)
According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency. 
(ARTICLE) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Exploiting IT Networks to Create Sticky Services by Alcatel-Lucent

January 2008 - (Free Research)
This paper has examined the kinds of sticky services deployable today over advanced IP networks. 
(WHITE PAPER) READ ABSTRACT |

Marketing in the 4th Dimension: 4 Keys to Personalizing the Web Experience by Unica Corporation - An IBM Company

May 2011 - (Free Research)
In this brief paper you’ll discover the 4 key dimensions to personalized Web marketing and learn real-life successes of enterprises that have made the personalized Web a core part of their growth strategies. Deliver greater value for your customers and your company through a centralized interactive marketing platform. 
(WHITE PAPER) READ ABSTRACT |

Mass Personalization: How relevance engines are revolutionizing mass communications by xMatters, Inc.

September 2010 - (Free Research)
Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Tableau Customer Case Study by Tableau Software

August 2008 - (Free Research)
While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution. 
(CASE STUDY) READ ABSTRACT |

Readying your Portals for Social Business by IBM

August 2011 - (Free Research)
Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals. 
(WHITE PAPER) READ ABSTRACT |

7 Steps to Improve Your Conversion Rates Now: The Do’s and Don’ts of Lead Nurturing & Lead Management by LeadLife Solutions

July 2013 - (Free Research)
Discover best practices to identify your most likely buyers as well as the automated tools you need to accelerate projects throughout the entire buying cycle. Also, learn the seven steps you can take to improve lead progression rates and avoid stalling late in the sales cycle. 
(WHITE PAPER) READ ABSTRACT |

Ericom Desktop Virtualization Solutions by Ericom Software

Ericom virtualization solutions enable you to administer virtual desktops from a centralized location, reducing the cost and complexity of virtual desktop deployment and upkeep. Supported virtualization servers include VMware, Microsoft and others. 
(SOFTWARE PRODUCT)

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation

August 2008 - (Free Research)
With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. 
(WHITE PAPER) READ ABSTRACT |

Taking Control with Marketing Optimization by WebTrends (E-mail this company)

April 2013 - (Free Research)
Customers today are asking for an engaging, personalized web experience that pulls them in, and your business needs to deliver. Access this white paper to discover the business case for creating personalized web experiences, and discover how marketers are listening to consumers in order to optimize digital marketing strategies. 
(WHITE PAPER) READ ABSTRACT |

Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software

Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available. 
(SOFTWARE PRODUCT)

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

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