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BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc. March 01, 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.  (WHITE PAPER) READ ABSTRACT |

2010 SAP® Salary Survey: Survey Results and Executive Summary by Panaya, Inc. February 12, 2010 - (Free Research) The earnings of an SAP professional depend on many variables, including the version you are working on, industry, education level, and experience. Panaya conducted this survey to help you compare your SAP talent to industry peers, better understand what drives compensation in this market, and get useful ideas for increasing your value.  (WHITE PAPER) READ ABSTRACT |

ITIL® v3: What It Is and Why You Should Care by Global Knowledge October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.  (WHITE PAPER) READ ABSTRACT |

IT Survey Results: Mainframe Is an Engine of Business Growth and a Reason for Optimism by BMC Software, Inc. January 2010 - (Free Research) More than 1500 z/Journal readers and BMC Software customers worldwide recently shared their top priorities for IT in 2010. The survey results might surprise you. Get the full report.  (WHITE PAPER) READ ABSTRACT |

Governance, Risk and Compliance for Life Sciences Companies by SAP America, Inc. November 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency..  (ANALYST REPORT) READ ABSTRACT |

IT Quality Health Assessment Tool by IBM September 2009 - (Free Research) This one minute survey consists of ten questions to assess your software quality environment. When complete, you will receive custom recommendations that you can view and print out to help plan your QA strategy; complete with next steps, and thought leadership guidance and papers.  (ASSESSMENT TOOL) READ ABSTRACT |

Realizing the Benefits from Accounts Payable Optimization in SAP® by Dolphin Corporation February 2010 - (Free Research) Accounts payable remains a manual and often inefficient business process. Read this white paper for a discussion of best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment.  (WHITE PAPER) READ ABSTRACT |

Virtualize and consolidate. It's easy and free with HP and Citrix by Citrix and HP February 2010 - (Free Research) You already know that consolidating servers will save time and money, but budgets are tight. You need an affordable, proven, enterprise-ready virtualization solution that includes live migration, centralized management, no-hassle implementation and great performance.  (DOWNLOAD)

Server Consolidation Assessment Tool by CDW Corporation February 2010 - (Free Research) Server consolidation can stretch your IT budget and make your data center more efficient. The CDW Server Consolidation Assessment can help you decide if consolidation is right for you.  (ASSESSMENT TOOL) READ ABSTRACT |

Introducing the Agile Desktop: Achieve high velocity with the Klocwork C/C++ developer's desktop by Klocwork November 2009 - (Free Research) As Agile is embraced by development organizations everywhere, the need to produce clean, maintainable software quickly is great. To achieve development agility, developers must maintain velocity, eliminate bug debt, and focus on peer interaction. Read this paper to learn how to automate time consuming development activities to boost productivity.  (WHITE PAPER) READ ABSTRACT |

It All Starts with Log Management: Leveraging the Best in Database Security, Security Event Management and Change Management to Achieve Transparency by LogLogic, Inc. January 2010 - (Free Research) In this paper you'll learn that there is still a great deal of work to do to achieve total transparency for compliance, information security and IT operations. Read on to learn how companies are moving beyond disparate, unconnected systems to build enterprise transparency on a centralized Log Management foundation.  (WHITE PAPER) READ ABSTRACT |

Essential Steps to Implementing Database Security and Auditing by Guardium, an IBM Company February 2010 - (Free Research) Read this chapter from “Implementing Database Security and Auditing” by database security expert, Ron Ben Natan Ph.D., to learn best practices and specific tips for effectively securing most database environments, including tracking security vulnerabilities, the anatomy of buffer overflow vulnerabilities, and database auditing.  (BOOK) READ ABSTRACT |

Secure at the Source: Implementing Source Code Vulnerability Testing in the Software Development Life Cycle by IBM December 2009 - (Free Research) Secure software starts in development.  A defect-- quality flaws or security vulnerabilities-- caught early in the production cycle costs far less to fix than when caught later in production. How do you ensure that security standards are met as part of your quality measures?   (WHITE PAPER) READ ABSTRACT |

Effective Software Verification for Medical Devices : Achieving compliance and meeting productivity goals with static analysis by Klocwork November 2009 - (Free Research) Producing high-quality, feature-rich software while meeting regulatory guidelines presents a unique set of challenges for those developing medical device software. The key to success is implementing an effective software verification process that maximizes development productivity and best practices while ensuring code quality and security.  (WHITE PAPER) READ ABSTRACT |

Intelligent Server Consolidation with System Center by Dell, Inc. February 2010 - (Free Research) Microsoft System Center delivers powerful capabilities to simplify, automate, and accelerate a server consolidation strategy. Read this document for more information.  (DATA SHEET) READ ABSTRACT |

2010 ERP REPORT: Part One in a Series by Panorama Consulting Group February 2010 - (Free Research) This report offers data on a wide variety of ERP solutions. Included in the research sample are Tier I solutions (such as SAP, Oracle eBusiness Suite, and Microsoft Dynamics), Tier II, Tier III and industry-focused niche solutions.  (WHITE PAPER) READ ABSTRACT |

10 Ways To Use ERP To Lean The Manufacturing Supply Chain by IFS June 2009 - (Free Research) This white paper gives four tips to help you bring lean supply chain improvements to your manufacturing operation. Additionally, it discusses six technology tools that help automate these lean supply chain practices.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: A Practical Guide to Measuring Customer Satisfaction in a Contact Center by Interactive Intelligence, Inc. March 2010 - (Free Research) This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

PODCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 2010 - (Free Research) This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.  (PODCAST) READ ABSTRACT |

WEBCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 2010 - (Free Research) This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.  (WEBCAST) READ ABSTRACT |

Dell™ ProConsult Virtualization Services by Dell and Microsoft October 2009 - (Free Research) Simplify, consolidate, and aggressively accelerate virtualization with a portfolio of services that help decrease TCO and speed time to value. Dell ProConsult Virtualization Services simplify virtualization by helping you assess, plan, design and implement virtualization projects. Read this data sheet to learn more.  (DATA SHEET) READ ABSTRACT |

Network Forensics Survey: Most Networks are Unprepared for Quick Response by Solera Networks November 2009 - (Free Research) More than 60% of large enterprises believe a significant network breach is likely within the next 3 years, yet most are not capable of effectively discovering the full scope of incidents. This survey details how management and staff within large organizations view the importance of being prepared to respond to network security incidents.  (WHITE PAPER) READ ABSTRACT |

IP Address Management Freeware from Infoblox by Infoblox September 2009 - (Free Research) This IP address management freeware is a complete solution with the complete feature set of the Infoblox IP address manager, including Smart Folders, Network Map (with subnet management) and leading IPv6 capabilities.  (DOWNLOAD) READ ABSTRACT |

Cloud Computing in Perspective by BMC Software, Inc. January 2010 - (Free Research) Many CIOs recognize the power of cloud computing and are looking to implement the technology in their own IT realms. But with all the noise in the market about cloud computing, how do you know where to begin? Learn how to better improve service delivery to your business with cloud computing.  (WHITE PAPER) READ ABSTRACT |

IT Survey Results: Top Priorities Through 2010 by BMC Software, Inc. November 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.  (WHITE PAPER) READ ABSTRACT |

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