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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Tales from the Field: Business Drivers and Checklist for Successful SharePoint Governance by AvePoint, Inc.

October 05, 2011 - (Free Research)
Watch this webcast to learn the three P's and business requirements for driving governance focusing on the challenges Microsoft and AvePoint customers face. 
(WEBCAST) READ ABSTRACT |

11 Best Practices for Peer Code Review by SmartBear Software

September 14, 2010 - (Free Research)
This white paper recommends best practices for efficient, lightweight peer code review that have been proven to be effective via scientific study and extensive field experience. Use the techniques discussed in this paper to ensure your code reviews improve your code and make the most of your developers' time. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Hitachi IT Operations Analyser Software: One Tool to Monitor Your IT Infrastructure by Hitachi Data Systems

December 06, 2011 - (Free Research)
Today’s demands for greater efficiency, availability and performance in the IT field are commonly expected but rarely achieved with the constraints of IT resources. This resource explores one tool that can help monitor your entire IT infrastructure to simplify operations management, improve service levels, and reduce costs. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Demystifying the path to a JBoss Intelligent, Integrated Enterprise by Red Hat

February 04, 2013 - (Free Research)
Review this presentation transcript to learn how to eliminate siloed information, automate business processes and improve decision making with a service-oriented architecture (SOA), enhanced data services, and a business rules management system (BRMS). 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

A Document Management System Is Only as Good as Its Index by Viking Software Solutions

April 2008 - (Free Research)
In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi.. 
(WHITE PAPER) READ ABSTRACT |

Compliance Field Guide: Reducing Costs in an Increasingly Regulated World by Symantec Corporation

January 2014 - (Free Research)
This in-depth white paper offers 6 compliance and audit best practices to help you address today's complex compliance environment. Click through for a leading integrated solution that manages policies, standards, response assessments, and vulnerabilities. 
(WHITE PAPER) READ ABSTRACT |

ASG-Discovery and Dependency Mapping (ASG-DDM) by ASG Software Solutions

February 2010 - (Free Research)
This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management. 
(WHITE PAPER) READ ABSTRACT |

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower

February 2008 - (Free Research)
A key element and requirement for optimization is the ability to manage field resources. 
(WHITE PAPER) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks

April 2010 - (Free Research)
Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance. 
(WHITE PAPER) READ ABSTRACT |

Crypto Complete Case Study: Field-Level Encryption Helps Retail Chain Achieve PCI Compliance by Linoma Software

July 2008 - (Free Research)
In this case study, Love's Travel Stops and Country Stores, a retail chain, used Crypto Complete in an effort to meet PCI standards. Love's found that Crypto Complete encrypted credit card numbers in a way that satisfies PCI compliance auditors. 
(CASE STUDY) READ ABSTRACT |

Payment Card Industry (PCI) Data Security Standard for System i AS400 by Bsafe Information Systems

February 2008 - (Free Research)
This document is supported by Bsafe/ES Modules such as Bsafe Network Log, Bsafe Analyzer, Bsafe Traffic Analyzer, Bsafe Archive Central Audit, Bsafe Simulator, Bsafe IDS (alerts) and Bsafe IPS. 
(WHITE PAPER) READ ABSTRACT |

Payment Card Industry (PCI) Data Security Standard by Bsafe Information Systems

February 2008 - (Free Research)
This document is supported by Bsafe/ES Modules such as Bsafe Network Log, Bsafe Analyzer, Bsafe Traffic Analyzer, Bsafe Archive Central Audit, Bsafe Simulator, Bsafe IDS (alerts) and Bsafe IPS. 
(WHITE PAPER) READ ABSTRACT |

Level the Customer Service Playing Field with the Cloud by Genesys

March 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Convergence - Four Technologies that Solve Cloud Governance, Risk and Compliance by Intel

May 2011 - (Free Research)
In this presentation transcript, industry security expert Gunnar Peterson, delivers his insight from field GRC projects to explain why and how the these technologies provides a critical backbone for GRC. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Real-time Mobile Apps Boost Workforce Productivity by AT&T Corp

October 2011 - (Free Research)
This paper shows ways to combine mobile devices with a robust wireless network and complementary Software-as-a-Service (SaaS)-based offerings that will allow you to choose applications that fit your needs, empowering your workers to make efficient use of time in the field. 
(WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

The Case for Automation by Hewlett-Packard Company

November 2013 - (Free Research)
The proliferation of big data, mobile and cloud technology has simply created more complexity and higher costs for IT departments. Continue on to find out how to overcome these challenges. 
(IT BRIEFING) READ ABSTRACT |

Mobile Field Service: Better Collaboration with the Back Office by Epicor Software Corporation

July 2013 - (Free Research)
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

EcoPaper Customer Success Story by BlackBerry

September 2011 - (Free Research)
Access this case study to learn how Ecopaper equipped its sales force with BlackBerry® smartphones and deployed a mobile application called PWAP, from BlackBerry® Associate Alliance Member True Systems, to automate the sales process. 
(CASE STUDY) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company

April 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. 
(WHITE PAPER) READ ABSTRACT |

Ciber Helps Three Companies Go Mobile with SAP Solutions for Field Service Operations by CIBER, Inc.

March 2013 - (Free Research)
In this resource, learn how three companies successfully implemented mobile solutions to connect their remote workers to back-end SAP ERP systems. Read now to explore the various tools and processes these companies used to create a solid mobile strategy, and discover how they were able to save time, reduce errors, and cut costs. 
(WHITE PAPER) READ ABSTRACT |

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