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Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM by IBM May 2011 - (Free Research) Discover proven strategies in data mining for cost-effective customer acquisition and retention.  (WHITE PAPER) READ ABSTRACT |

Software Compliance Management: Automating License Compliance in the New, Mixed-IP Development World by Black Duck Software July 2008 - (Free Research) Software compliance management systems help ensure enterprises achieve the business acceleration they want from software reuse, while meeting the stringent requirements of shareholders, regulators and customers for proper management of company.  (WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT)

The GeoTAX ® Enterprise Tax Management solution by Pitney Bowes Group 1 Software The GeoTAX ® Enterprise Tax Management solution provides you with the necessary tools to centralize all your corporate tax jurisdiction processing needs and supports critical tax compliance issues.  (SOFTWARE PRODUCT)

Automation in ALM: The Changing World of Test, Thanks to Automation by Hewlett-Packard Company February 2012 - (Free Research) Read this e-book to discover a series of expert articles covering: six tips for selecting automated test tools for Agile development; when it's appropriate to automate testing and best practices for implementation; the important role of automated UI testing in exploratory testing; and how automation is changing the role of the software tester.  (EBOOK)

Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com May 2012 - (Free Research) In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.  (EZINE)

Web application security: automated scanning versus manual penetration testing by IBM January 2008 - (Free Research) There are two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis. The purpose of this paper is to compare these two methods.  (WHITE PAPER) READ ABSTRACT |

Best Practices for VMware ESX Server 3.0 Backup on NetApp by NetApp January 2009 - (Free Research) This document discusses how Network Appliance and VMware ESX Server 3.0 work together to provide an effective backup solution in the Loyola Marymount University (LMU) environment. The goal of the VMware/NetApp solution is to provide a crash-consistent process that takes advantage of snapshot-based backups.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Automating Virtual Machine Configuration by ePlus Technology May 2009 - (Free Research) Learn the different methods for automating virtual machine configuration in this expert webcast transcript. Edward L. Haletky also reviews the different automation tools available for automating virtual machine installation and patch management.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Web Application Security: Automated Scanning versus Manual Penetration Testing by IBM February 2009 - (Free Research) This paper explains two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis.  (WHITE PAPER) READ ABSTRACT |

12 Advantages of Agile Software Development by Global Knowledge January 2011 - (Free Research) This paper examines 12 ways in which the Agile methods are valuable.  (WHITE PAPER) READ ABSTRACT |

Web Application Security: Automated Scanning versus Manual Penetration Testing by Logicalis December 2008 - (Free Research) This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis.  (WHITE PAPER) READ ABSTRACT |

Avoiding the SANS Top 25 Most Dangerous Programming Errors by Veracode, Inc. February 2010 - (Free Research) The SANS/CWE list of the Top 25 Most Dangerous Programming Errors is already becoming the "standard" for developing secure applications in many large enterprises. In this webcast, review the prevalence of attacks that use vulnerabilities listed in the Top 25 and learn how to safeguard your code to avoid the most dangerous programming errors.  (WEBCAST) READ ABSTRACT |

Automating IT Workloads to Accelerate the Delivery of a Business Driven Infrastructure by CA Technologies. April 2009 - (Free Research) Read this paper to learn more about the benefits of workload automation, including shortened business delivery times, increased workload visibility and accuracy, and strengthened connection between business and IT.  (WHITE PAPER) READ ABSTRACT |

Finding Value in Agile ALM by IBM June 2012 - (Free Research) IT pros are questioning whether or not they’re actually getting the ROI that they had anticipated when they chose to implement automated application lifecycle management (ALM). Read this expert e-guide to learn about the details you should consider before you start an automation project in order to get the greatest value out of your investment.  (EGUIDE) READ ABSTRACT |

Automating Incentive Compensation: Increase Productivity and Reduce Costs by Varicent Software Incorporated June 2012 - (Free Research) Read this white paper to learn what your options are when it comes to automated incentive compensation and how you can make it faster, more accurate, and easier than ever before.  (WHITE PAPER) READ ABSTRACT |

Perform integration testing earlier for WebSphere applications by IBM July 2012 - (Free Research) Learn how test automation can help you overcome integration testing challenges and reduce cycle times and risk.  (WHITE PAPER) READ ABSTRACT |

FalconStor® RecoverTrac™: Fully Automated Disaster Recovery by FalconStor Software April 2013 - (Free Research) This two-minute video details the features and benefits FalconStor's award-winning RecoverTrac DR technology can provide your company, including: improved productivity, increased profitability and fully automated data recovery when disaster strikes.  (VIDEO) READ ABSTRACT |

Automating High Volume Delivery of financial Document and Reducing Costs with Fax Over IP (FoIP) by OpenText October 2010 - (Free Research) This case study explains how Graydon turned to Open Text to replace their manual and outdated methods with automated fax over IP. Read on to learn how Graydon implemented Open Text Fax Server, RightFax Edition. Continue reading to learn more about the benefits they experienced by switching to Open Text.  (CASE STUDY) READ ABSTRACT |

Performance Center of Excellence by Hewlett-Packard Company February 2009 - (Free Research) As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today's robust automation products. Read on to learn more about the benefits of CoE.  (WHITE PAPER) READ ABSTRACT |

Using DevOps and Automation to Simplify Software Delivery by OpenMake Software October 2012 - (Free Research) This expert e-guide provides DevOps strategies that facilitate team collaboration and consistent software quality. Additionally, continue reading to learn how to assess and automate a strong application lifecycle management (ALM) to speed time to market.  (EGUIDE) READ ABSTRACT |

Auto-Snapshot Manager/Vmware Edition Automated, Integrated, and Scalable Protection of Virtual Machines by Dell, Inc. June 2009 - (Free Research) This paper will discuss High performance, space-efficient hypervisor-aware SAN-based snapshot and replication support, backup and recovery, IT infrastructure, as well as virtual security.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Expert tips for Agile test strategies by Hewlett-Packard Company April 2012 - (Free Research) Many development organizations fail to realize that test automation doesn't implement itself; it requires a certain amount of planning and care to be truly effective. Read this e-guide to uncover expert guidance for successfully implementing automated testing. Then, find tips for managing testing within the short iterations of agile development.  (EGUIDE) READ ABSTRACT |

Assuring Enterprise-Quality Agile Development by HP Software August 2011 - (Free Research) This white paper provides an overview of the advantages of hybridizing agile development methods with the QA lessons learned from previous methods. Learn how this strategy provides the best of both worlds for developing flexible, secure software products.  (WHITE PAPER) READ ABSTRACT |

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