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Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.   (WHITE PAPER) READ ABSTRACT |

Twynham School Relies on DocAve® to Protect Valuable SharePoint Data by AvePoint, Inc. February 04, 2010 - (Free Research) Southwest England's Twynham Comprehensive School used AvePoint's DocAve Backup and Restore to provide reliable, granular, and full-fidelity backup and recovery capabilities to protect their over 50GB of data and hundreds of sites stored on its MOSS environment.  (CASE STUDY) READ ABSTRACT |

Kentico CMS for ASP.NET v. 5.0: Web Content Management System - Free 30 Day Trial! by Kentico Software March 12, 2010 - (Free Research) Kentico CMS is an affordable Web content management solution providing a complete set of features for building Web sites, community sites, intranets and on-line stores on the Microsoft ASP.NET platform.  (TRIAL SOFTWARE) READ ABSTRACT |

The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.  (WHITE PAPER) READ ABSTRACT |

Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.  (ANALYST REPORT) READ ABSTRACT |

Expert strategies for making the most out of customer interactions by ColdSpark, Inc. February 19, 2010 - (Free Research) In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction.  (PODCAST) READ ABSTRACT |

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc. January 26, 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.  (WHITE PAPER) READ ABSTRACT |

Data Recovery You Can Believe In by i365, A Seagate Company February 04, 2010 - (Free Research) Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements.  (WHITE PAPER) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.  (WHITE PAPER) READ ABSTRACT |

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 15, 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.  (WHITE PAPER) READ ABSTRACT |

Support Services: Driving IT and Business Efficiency by Hewlett-Packard Company October 14, 2009 - (Free Research) In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.  (WHITE PAPER) READ ABSTRACT |

Automated IP Address Management: How to Cut Costs and Better Align your Network with Business Initiatives by Infoblox March 2009 - (Free Research) Check out this white paper for a discussion on network changes; IP address management; Core Network Services solutions; and the benefits of integrated, automated IP.  (WHITE PAPER) READ ABSTRACT |

Automated Storage Optimization for z/OS Mainframes by CA February 2010 - (Free Research) Unifying and optimizing mainframe storage management practices under a single storage resource management (SRM) system delivers reductions in cost and administrative complexity. Read this paper to learn more about the benefits of the CA Automated Storage Optimization Mainframe Suite.  (WHITE PAPER) READ ABSTRACT |

Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings by Kaseya January 2010 - (Free Research) Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.  (ANALYST BRIEF) READ ABSTRACT |

Streamlining DO-178B Efforts with Klocwork Source Code Analysis by Klocwork March 2009 - (Free Research) Software development teams aiming to achieve DO-178B certification can streamline their efforts with source code analysis tools. In this white paper, learn how the defect, architecture, and metrics analysis capabilities of Klocwork source code analysis can be used to automate time consuming tasks and achieve key objectives of the DO-178B guidance.  (WHITE PAPER) READ ABSTRACT |

E-Invoicing / E-Billing in Europe: Taking the next step towards automated and optimized processes by Crossgate February 2010 - (Free Research) A business can save 1-2% of its turnover by replacing paper invoices and optimizing related processes. Electronic and automated invoice processes can return a savings of 60-80% compared to traditional paper processing. Projects typically result in a payback period of 0.5-1.5 years. This report imparts useful information for achieving these results.  (WHITE PAPER) READ ABSTRACT |

The Challenges of Automated Application Assessments in a Web 2.0 World by Hewlett-Packard Company February 2010 - (Free Research) This white paper describes the challenges of automated penetration testing or application scanning of Web 2.0 applications. The features that security experts should expect in a black box or dynamic application scanner are also outlined here.  (WHITE PAPER) READ ABSTRACT |

Accelerating Virtualization Adoption - Lessons From the Physical World by Hewlett-Packard Company February 2010 - (Free Research) Business services with virtualized components are more complex to discover, monitor, manage, automate and troubleshoot. This webcast explores a new management technology that can help your organization overcome the monitoring challenges of virtualized business services.  (WEBCAST) READ ABSTRACT |

A Practitioner’s Guide to More Efficient Network Management by Hewlett-Packard Company September 2009 - (Free Research) Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.  (WHITE PAPER) READ ABSTRACT |

Greenville Hospital System Selects Kofax Intelligent Capture & Exchange to Automate the Processing of Insurance Records by Kofax, Inc. August 2009 - (Free Research) Learn how the Greenville Hospital System integrated Kofax Capture and Kofax Transformation Modules to reduce the time and resources needed to digitally scan detailed patient records into their system.  (CASE STUDY) READ ABSTRACT |

Paper-Free AP with SAP® Solutions: Automated Processing of Vendor Invoices by Esker Inc. January 2010 - (Free Research) Businesses running SAP solutions still employ paper-driven Accounts Payable processes. As a result, they are limited in their ability to minimize per-invoice costs, improve productivity, and prevent duplicate invoices. Read this paper to learn about the unique value of a comprehensive platform to streamline Accounts Payable processes.  (WHITE PAPER) READ ABSTRACT |

Fact or Fiction: Enforcing Change Management and Configuration Management with Tools and Technologies by SearchSecurity.com October 2009 - (Free Research) This podcast educates information security and IT pros on the right tools and technologies to create a solid process that provides the data, insight and metrics you need to meet your compliance and business objectives.  (PODCAST) READ ABSTRACT |

Dell Automated Deployment (DAD) service used to speed PC deployment by 68% by Dell, Inc. and Intel November 2009 - (Free Research) Dell sales team and End User Computing utilized Dell Automated Deployment (DAD) service to speed PC deployment by 68 percent and help win a US$1.7 million contract with Schering-Plough. Read this case study to learn more about the benefits Schering-Plough Corporation recieved by utilizing Dell Automated Deployment (DAD).  (CASE STUDY) READ ABSTRACT |

BMC Database Administration Solution for DB2 z/OS by BMC Software, Inc. April 2009 - (Free Research) BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution.  (WHITE PAPER) READ ABSTRACT |

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