One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Alpha ImageWorks 9000 centralizes patient records into a single, secure repository, providing easy access, accelerated processing time and billing, and significant time saving in reviewing patient records. 

In this paper, Microsoft MVP Darren Mar-Elia provides best practices for leveraging native AD auditing. Then, he’ll discuss what auditors and compliance officers look for when it comes to examining your AD environment. He’ll also explore third-party alternatives to native auditing that greatly enhance AD auditing. Read this paper today. 

In this expert resource, find answers to six of your most pressing compliance and audit questions concerning fixed assets, financial reporting standards, tax filing, and more. 

Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process. 

Learn how a uniform investigation infrastructure enables appropriate digital investigative processes across industry regulations and frameworks, reduces risk and allows enterprise teams – HR, IT, and audit – to be as efficient as possible. 

This paper examines the numerous ways that syslog messages can be used to enhance the secure deployment of an infrastructure of equipment from Cisco®. Syslog can not only be an essential auditing tool for network and administrative events, but also can be an effective troubleshooting tool. 

Companies worldwide are affirming the value of archiving as a best practice for managing data growth, completing faster application upgrades and much more. Inside this white paper, learn how archiving can help support data retention compliance initiatives and mitigate risk for audits and electronic discovery requests. 

Discover 7 key tips to help you achieve and maintain compliance in Active Directory, including what to keep an eye on, warning signs to look out for and how to leverage auditing tools to simplify the process in this essential resource. 

The federal government’s push for electronic healthcare records has made compliance and data security even more pressing. This e-guide offers a look at where healthcare IT leaders should begin, and what they should watch out for as they move to embrace the HITECH Act, HIPAA and other initiatives.