This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 

Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges. 

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 

Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues. 

This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more. 

Increased difficulty in protecting data has heightened the need for organizations to simplify compliance and reduce costs by replacing manual, resource-intensive audit processes with automated controls for all their enterprise applications. Read this data sheet to learn how Guardium 7 addresses the entire database security and compliance lifecycle. 

This paper discusses the shift in application performance management by IT operations and it provides insight into how best to ensure applications spanning across all boundaries of enterprise and the Internet can successfully be monitored and managed to meet the needs of the business. 

This tip guide can restore your conviction in predictive analytics through advice on how to foster a feeling of trust in their pivotal results. Learn why one firm is comparing and contrasting the predictive analytics results with those of their gut instincts, enabling users to see how the predictive models translated into better business decisions. 

This paper outlines a system that includes industry-leading capabilities at the infrastructure management level. Read on to discover how this option offers the potential to transform the server, storage and network infrastructures that support SAP enterprise environments and allows organizations to extend common management services to non-SAP apps. 

Did you know that IBM i includes powerful auditing features? In fact, our own class-leading audit reporting solution leverages the information captured by this facility. Read this presentation transcipt - based on content presented at the 2009 COMMON conference - to learn about activating and configuring IBM i's built-in auditing capabilities. 

Read this chapter from "HOWTO Secure and Audit Oracle 10g and 11g" (CRC Press, 2009) and learn how to secure Oracle by checking for weak passwords, configuring failed login policies, preventing DoS attacks with resource limits, and auditing user profiles. 

Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance. 

Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback.