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To compete in this new environment, operators are rethinking their business models and are turning to outsourcing arrangements as a way to enhance their competitive positioning. Ownership of the network infrastructure is increasingly being viewed a... 
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Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

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This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
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As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
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CRM Analytics: Making the Most of Salesforce data to increase sales efficiency by SearchCRM

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View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now. 
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Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics by SPSS Inc. Worldwide Headquarters

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This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. 
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Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
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Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
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Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM

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ExtraView Enterprise by Extraview Corporation

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The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. 
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Centennial Discovery is an award-winning IT Audit and Inventory management solution designed to improve IT governance by enabling customers to more effectively plan, manage and report on various IT operational disciplines 
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Computer Weekly - 13 March 2012: The economics of private cloud by ComputerWeekly.com

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This week’s Computer Weekly kicks off our Buyer's Guide to private cloud. It also contains our RSA conference coverage of the latest IT security trends and the future for Microsoft's Trustworthy Computing initiative. And we discuss the role of apprenticeships in encouraging more young people to work in IT. 
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The Future of Web Content Management by Ektron, Inc.

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When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture? 
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Configuration Assessment: Choosing the Right Solution by Tripwire, Inc.

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Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits. 
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The Future Carrier Network: Adopting New Outsourcing Business Models by Alcatel-Lucent

November 2008 - (Free Research)
This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux. 
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Using Data Mining to Detect Insurance Fraud by IBM

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Insurers lose millions each year through fraudulent claims. This paper explains how leading insurance companies are using data mining techniques to find fraudulent claims. Read on to learn how to combine powerful analytics with your existing fraud detection and prevention efforts. 
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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
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4 Key Steps to Automate IT Security Compliance: A Unified Approach for IT, Audit and Operation Teams by Qualys, Inc.

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This paper discusses the challenges faced by organizations of all sizes - across all industries - and presents a security as a service (SaaS) approach to simplify and automate the convergence of security and compliance to define policies, ongoing assessments, mitigate risks and eliminate threats, and monitor compliance. 
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KPMG 2012 Global Technology Innovation Survey by ComputerWeekly.com

June 2012 - (Free Research)
China and the US are the countries most likely to come up with disruptive technology breakthroughs over the next four years, but Europe is lagging, this report from KPMG reveals. 
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The Future of Work: Organizations are Changing How Work is Managed to Meet the Needs of Today's Customers by Genesys

January 2013 - (Free Research)
To keep up with increasing customer demands for service delivery, organizations are rethinking the way they interact with customers and how they accomplish work in the enterprise. Smart organizations are looking into workload management systems improve service efficiency and satisfy more customers. 
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