InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM.
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Actuate Performancesoft Suite: Performance Management Solution by Actuate. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate.

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.  (CASE STUDY) READ ABSTRACT |

Advanced Financial Management Software for .Net2.0 by SLINGSHOT Know your exact cash position. Report quickly and with confidence to your management and regulators. Speed processing and lower administrative overheads with Slingshot's Advanced Financial Management modules.  (SOFTWARE PRODUCT)

Security and Auditing: An Eight Step Guide by Info-Tech Research December 2004 - (Free Research) Conducting a security audit of your IT policies, procedures, and infrastructure is a critical first step in securing your enterprise. Make Fort Knox jealous -- use this A to Z guide to make your IT practice ironclad.  (ANALYST REPORT) READ ABSTRACT |

Achieving Automated PCI DSS Compliance Throughout Your Enterprise by Tufin Technologies August 2008 - (Free Research) Tufin SecureTrack is helping organizations around the world to comply with PCI-DSS requirements. Learn about its specially designed, automatic PCI Audit capability, SecureTrack makes it fast and simple to prepare for an internal or external audit.  (WHITE PAPER) READ ABSTRACT |

Ocarina Networks Addresses the Need for More Efficient Way to Store Data by Ocarina Networks November 2008 - (Free Research) Ocarina Optimizer is an appliance that runs the optimization algorithms, it resides in the network, out-of-band, and performance optimization as a post process unlike deduplication.  (WHITE PAPER) READ ABSTRACT |

The Best PCI Audit of Your Life: Are You Ready? by Lumension Security July 2008 - (Free Research) This white paper details a strategy that enables companies to painlessly gain PCI compliance and ensure effective security.  (WHITE PAPER) READ ABSTRACT |

Selecting a Security Plan That Meets Industry Regulations by Bsafe Information Systems August 2008 - (Free Research) Watch this demo and learn about Bsafe’s Enterprise Security Manager. It is an integrated software package providing protection, systems management and auditing that has been designed to achieve compliance with Sarbanes-Oxley, and other regulations.  (DEMO) READ ABSTRACT |

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery.  (ANALYST REPORT) READ ABSTRACT |

A Practical Approach to Controlling Privileged Accounts by FoxT October 2008 - (Free Research) Read this whitepaper to learn how organizations can significantly improve the security over their IT assets and greatly simplify their IT audits when operations are traceable back to a specific, physical user.  (WHITE PAPER) READ ABSTRACT |

GFI MailArchiver by GFI Software Ltd. GFI MailArchiver is an email archiving & email management solution with auditing functionality, which ships at an unbeatable price, offers unparalleled performance, is easy to install and requires very little administrative effort.  (SOFTWARE PRODUCT)

Building Trust by Operationalizing Security and Compliance by Tripwire, Inc. September 2008 - (Free Research) Vesta implemented Tripwire® Enterprise as it continuously monitors IT infrastructure for all unauthorized change to help maintain known, trusted, and compliant system environments ensuring audit requirements are met.  (WHITE PAPER) READ ABSTRACT |

Database Auditing Tools and Strategies by SenSage Inc. November 2008 - (Free Research) This paper is to introduce the current options available for database auditing and trade-offs using each.  (WHITE PAPER) READ ABSTRACT |

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

CAPITAL Card Services, Inc: Using Configuration Audit & Control to Meet Compliance and Improve Operations. by Tripwire, Inc. September 2008 - (Free Research) CAPITAL Card Services wanted a solution that could help automate compliance, improve best practices and reduce unplanned work to meet this requirement it turned on to Tripwire as a result Capital was able to reduced unplanned work by 75%.  (CASE STUDY) READ ABSTRACT |

SL Case Study: InScope Solutions by Microsoft Dynamics September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.  (CASE STUDY)

Consulting Methodologies -- Security by Info-Tech Research November 2004 - (Paid) Our Consulting Methodology will help you justify your security expenditures, Ensuring a secure and stable IT environment is a fundamental responsibility of any IT Manager. Use this Methodology to audit your current security situation and develop custom plans to secure your IT environment.  (ANALYST REPORT) READ ABSTRACT |

Configuration Audit and Control: 10 Critical Factors to CCM Success by Tripwire, Inc. October 2008 - (Free Research) Change and Configuration Management (CCM) tools and processes have become rather commonplace in today's business community as an effective way to gain control of dynamic IT environments. This white paper has the details.  (WHITE PAPER) READ ABSTRACT |

The Hidden Costs of Compliance: Employee Morale by Oversight Systems August 2008 - (Free Research) While the costs of Sarbanes-Oxley compliance continue to add up, executives must recognize the hidden costs. This paper discusses how SOX’s ongoing requirements affect the companies who cannot afford to repeat the compliance efforts.  (WHITE PAPER) READ ABSTRACT |

Identity-Aware Networks: Bringing Efficiency to Compliance by Applied Identity June 2008 - (Free Research) With the help of “identity-aware” network, enterprises can set more granular access policies and gain the visibility necessary for audit compliance--all while realizing impressive efficiencies with bottom-line impact.  (WHITE PAPER) READ ABSTRACT |

Mentor Graphics Video Testimonial by InQuira Inc October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.  (VIDEOCAST) READ ABSTRACT |

Optimizing Infrastructure Control by Tripwire, Inc. July 2008 - (Free Research) This paper describes how an investment in configuration assessment and change auditing solutions can lower the operational costs associated with the IT infrastructure, be a force multiplier, and provide a solid foundation that increases the effectiveness of the investment in information security.  (WHITE PAPER) READ ABSTRACT |

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.  (WEBCAST) READ ABSTRACT |

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.  (WEBCAST) READ ABSTRACT |

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