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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Leveraging a Unified Multi-Tiered Backup Design To Deliver a Stable Scalable Backup Infrastructure by Quantum Corporation

July 23, 2009 - (Free Research)

This DCIG report takes an in-depth look at Quantum’s DXi-Series and its ability solve today’s backup problems while putting in place a foundation for stable and sustainable growth. Access this report now to learn more.

(WHITE PAPER)

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5 Key Considerations for Long Term Data Retention by Quantum Corporation

October 23, 2008 - (Free Research)

Managing backup and recovery in today's environment is a multi-dimensional challenge with both near and long term business requirements. This paper explains 5 topics to think about as you design your long-term data retention plans.

(WHITE PAPER)

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5 Key Considerations for Long Term Data Retention by Quantum Corporation

October 2008 - (Free Research)

(WHITE PAPER)

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Long Term Data Retention – 5 Key Considerations by Quantum Corporation

October 2009 - (Free Research)

Recent technological developments in disk backup have had a positive impact on short term data retention requirements. But these improvements do not replace the need to execute and deliver on a long term data retention strategy. This tool provides 5 topics to think about as you design your long-term data retention plans.

(WHITE PAPER)

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Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 2012 - (Free Research)

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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Energy and Space Efficient Storage: Multi-tier Strategies for Protecting and Retaining Data by Quantum Corporation

August 2009 - (Free Research)

Data center power, cooling, and space requirements are becoming key IT challenges for organizations of all size; not to mention data protection demands, restore performance and longer retention times. Read this white paper to discover successful methods for meeting these IT challenges.

(WHITE PAPER)

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Cost Effective Security and Compliance with Oracle Database 11g Release 2 by Oracle Corporation

September 2009 - (Free Research)

With Oracle Database 11g powerful privileged user and multi-factor access control, data classification, and data masking, organizations can deploy reliable data security solutions that do not require any changes to existing applications, minimizing the costs associated with regulatory compliance and the deployment of strong internal controls.

(WHITE PAPER)

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Cost Effective Security and Compliance with Oracle Database 11g Release 2 by Oracle Corporation

September 2011 - (Free Research)

Consolidation, outsourcing and cloud computing are just a few of the business initiatives driving IT organizations to focus on data security. Companies have moved beyond securing the network perimeter and made strengthening security controls around data a top priority. Read this whitepaper to learn more.

(WHITE PAPER)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

D2D2T Backup Architectures and the Impact of Data De-duplication by Quantum Corporation

May 2008 - (Free Research)

This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment.

(WHITE PAPER)

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D2D2T Backup Architectures and the Impact of Data De-duplication by Quantum Corporation

May 2008 - (Free Research)

This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment.

(WHITE PAPER)

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OSPF Scaling and Summarization by Global Knowledge

November 2010 - (Free Research)

This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.

(WHITE PAPER)

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The Top 10 Common Payroll Pitfalls - and How to Avoid Them by Ultimate Software

February 2011 - (Free Research)

While most common payroll process errors are avoidable, they are also easily overlooked. Unfortunately even the smallest errors can lead to long-term issues and increased expenses. Read more to find out the top 10 payroll pitfalls and how to prevent them.

(WHITE PAPER)

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Three Steps to PCI Compliance in the Cloud by Intel

April 2012 - (Free Research)

PCI virtualization compliance is extremely challenging, requiring organizations to not only revalidate service providers, but face ongoing operational problems that that can arise during compliance audits. In this e-guide uncover three steps you can implement to ensure the environment stays compliant over a long-term deployment.

(EGUIDE)

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New CA Application Performance Management Flash Demo by IBM

June 2008 - (Free Research)

Traditional, manual intensive approaches to application performance management are no longer adequate. In this demo watch the proactive solution set of CA Mainframe Application Performance Management

(DEMO)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Information Security Magazine - May 2012 by SearchSecurity.com

May 2012 - (Free Research)

Access this month’s issue to uncover strategies for taming the bring-your-own-device (BYOD) tide. In addition, explore other featured topics including VMware’s security partner program revamp, four keys to data loss prevention (DLP) success, top considerations for information security career recruitment and more.

(EZINE)

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The State of Database Management by IBM

June 2008 - (Free Research)

Data managers are concerned about managing the explosion of data, and are looking for ways to manage the process. In this survey from IDUG, learn about improving database performance and overall corporate performance.

(WHITE PAPER)

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Network Storage From A to Z: Storage Solutions for SMBs by Iomega Corporation, an EMC Company

May 2012 - (Free Research)

<p>In this eBook you will learn about the efficient, economical ways to address the small business storage issues outlined above without busting the small business budget or hiring an IT department.</p>

(WHITE PAPER)

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Reduce Your Costs: Eliminate Critical Security Vulnerabilities with Development Testing by Coverity

November 2011 - (Free Research)

In this white paper, learn how Coverity is providing software developers with actionable information that enables them to manage security and quality defects early in the lifecycle, in their existing workflow, without requiring them to become security experts.

(WHITE PAPER)

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CW+: Compass: How to negotiate effective telecoms contracts by ComputerWeekly.com

October 2010 - (Free Research)

Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance.

(WHITE PAPER)

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Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc. (E-mail this company)

August 2006 - (Free Research)

Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error.

(WHITE PAPER)

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Your Enterprise Database Security Strategy (Forrester Consulting Report) by IBM

September 2009 - (Free Research)

Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization.

(WHITE PAPER)

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Getting Ahead of Advanced Threats - Achieving Intelligence-Driven Security by RSA, The Security Division of EMC

March 2012 - (Free Research)

With today’s advancing threat landscape, traditional approaches to information security are no longer enough. Instead organizations need to take an intelligence-driven approach to more effectively detect and mitigate cyber attacks. View now to explore the growing need for intelligence-driven security and uncover a 6-step approach for achieving it.

(WHITE PAPER)

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