Audit Model Call White Papers, Audit Model Call Software, Audit Model Call Research, Hardware and Services

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

How to tackle IT audit and compliance by ComputerWeekly.com

November 09, 2010 - (Free Research)

IT audit is about the formal verification and validation of the quality and effectiveness of ITcontrols to support the overall business control objectives. From a security controlperspective the residual IT security risks are relatively well understood in a networkperimeter protected environment.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

The TCP/IP and OSI Models by Global Knowledge

March 04, 2011 - (Free Research)

Check out this white paper to learn about two network protocol models, TCP/IP and OSI.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight

April 2008 - (Free Research)

Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding.

(WHITE PAPER)

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Miercom Report Avaya WLAN Controller 8180 by Avaya

December 2011 - (Free Research)

This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products.

(TEST RESULTS)

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The Guide to Data Movement and Governance by IBM

November 2011 - (Free Research)

Missed opportunities and lost revenue might be the least of your worries. In some cases, poor practices can lead to lawsuits, fines and even the failure of the business itself. The purpose of this e-guide is to help you grasp the measures that can keep your organization on track to meet objectives and stay in line with regulations.

(EBOOK)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.

May 2006 - (Free Research)

Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.

(ANALYST REPORT)

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Enabling Dynamic Virtual Client Computing with Intel® vPro™ Technology by Dell, Inc. and Intel

December 2008 - (Free Research)

In this paper we discuss an emerging direction for Intel® vPro™ technology called Dynamic Virtual Client (DVC) computing. This article examines emerging computing usages and identifies key gaps and challenges associated with realizing client virtualization.

(JOURNAL ARTICLE)

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Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

July 2010 - (Free Research)

Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.

(WHITE PAPER)

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Smarter communications through analytics by IBM

November 2011 - (Free Research)

As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.

(WHITE PAPER)

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Securing Layer 2 by Global Knowledge

February 2010 - (Free Research)

For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2.

(WHITE PAPER)

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Duncan & Craig LLP: Law firm tracks more billable time using application for the BlackBerry solution by BlackBerry

September 2011 - (Free Research)

Access this case study to see how Lawyers at Duncan & Craig LLP expanded their use of BlackBerry® smartphones beyond daily communications to track the time spent on the phone or sending emails to clients for billing purposes.

(CASE STUDY)

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Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.

January 2012 - (Free Research)

There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.

(WHITE PAPER)

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VDI Done Differently: A Case Study - Town of Lincoln, Massachusetts by Virtual Computer, Inc.

May 2011 - (Free Research)

How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This case study reveals how one IT director moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization.

(CASE STUDY)

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SecurStor 12000/16000 RAID by Excel Meridian Data, Inc.

SecurStor 12000/16000 RAID series are high performance cost effective IDE-to- Ultra160 SCSI or 2 Gb Fibre RAID solutions for workgroups, departmental or LAN storage needs. Scalable from 80 GB to 4TB with up-to (16) IDE hard disk drives.

(HARDWARE PRODUCT)

Application Transformation Experience Workshop Overview by HP

September 2011 - (Free Research)

This transformation workshop seeks to foster a collaborative effort to enable an integrated modernized IT environment. Check out this brief video to get a preview of the application transformation workshop that clients are calling "a day well spent".

(VIDEO)

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10 Security Concerns for Cloud Computing by Global Knowledge

March 2010 - (Free Research)

Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.

(WHITE PAPER)

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Riverbed Helps Meridiana fly Meet Increased Demand for Online Travel Bookings by Riverbed Technology, Inc.

November 2011 - (Free Research)

Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.

(CASE STUDY)

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VDI Done Differently: A Case Study - Planned Parenthood League of Massachussetts by Virtual Computer, Inc.

May 2011 - (Free Research)

This case study reveals how the IT department for one of the largest freestanding health care providers in the state of Massachusetts reduced operational costs and improved computing experience for their end-users through virtualization.

(CASE STUDY)

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