This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

<p>Discover 5 key steps to creating a practical data retention policy and achieving information governance in this essential resource. Find out how smart policies can help you streamline e-discovery processes and ensure that important email documents are preserved.</p> 

Does your business rely on spreadsheets for performance management? Spreadsheets require labor-intensive manual processes and are highly error-prone. Learn how you can replace or augment your spreadsheets with planning applications that integrate easily with spreadsheets, leveraging the best of your existing investment. 

Check out this white paper for best practices on how to best prep yourself for the audit process - learn how to create a backup and recovery plan that includes the right audit and accountability features, discover four keys to help you on the path to compliance and more. 

Applied Oracle Security (Oracle Press, 2010) is the definitive guide to safeguarding Oracle Database 11g written by the security experts in Oracle’s National Security Group. This complementary chapter on auditing covers how to audit database activity efficiently, improve security, address regulatory requirements, and automate compliance reporting. 

This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time. 

IT audit is about the formal verification and validation of the quality and effectiveness of ITcontrols to support the overall business control objectives. From a security controlperspective the residual IT security risks are relatively well understood in a networkperimeter protected environment. 

Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process. 

As concerns of database security escalate, regulatory pressures increase and vendor capabilities expand, database activity monitoring is evolving beyond its original concept to a more advanced class of technologies Gartner identifies as database audit and protection (DAP) tools. View this resource to explore DAP technologies. 

This paper examines the numerous ways that syslog messages can be used to enhance the secure deployment of an infrastructure of equipment from Cisco®. Syslog can not only be an essential auditing tool for network and administrative events, but also can be an effective troubleshooting tool. 

With the growing complexity of DMBS environments, malicious threats and compliance mandates, organizations often struggle to effectively safeguard their databases. In this brief demo, learn how you can protect your sensitive data in distributed DBMS environments with a holistic approach to data security and compliance.