Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 

Organizations have to allow employees remote access to corporate information resources in order to accelerate business growth. This paper explores the ways that successful organizations are enabling secure employee mobility while assuring the identity of the users accessing enterprise network resources from remote locations. 

Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results. 

Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings. 

As storage capacity needs grow in SMBs, disk is increasingly being used as a backup storage target. In this FAQ, Executive Editor and Independent Backup Expert W. Curtis Preston, discusses the role of disk-based backup in the SMB space. Curtis takes a closer look at the benefits and cost differentiators of moving from tape to disk for data backup. 

Because of cost restrictions and burdened healthcare systems, daily monitoring of patients with diseases has been nearly impossible. Seeking a solution, UHN and Mount Sinai Hospital conducted a 33-patient trial and found BlackBerry smartphones could increase patient involvement in their healthcare without adding pressure to the healthcare system. 

In this FAQ with Jeff Boles, Jeff discusses the ins and outs of file virtualization. He tells users the benefits and drawbacks of file virtualization, which file virtualization products are on the market and how they might work in specific IT shops, as well as how file virtualization affects replication or migration of files. 

Virtual server technology has made one key task a lot harder: backup. In this SearchStorageUK essential guide, you'll learn everything you need to know about protecting virtual servers. 

Email archiving is a burgeoning market at a time when many storage pros are faced with increasing ediscovery requests and compliance regulations. Listen to this podcast to find out the latest developments in email archiving. 

Research has shown more than 30 percent of IT spending is on integration, with software costs running into the millions of dollars for large enterprises. 

In this Podcast, backup expert, Mark Bowker, addresses how this technology helps leverage your storage, network, and computing resources. 

Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this presentation transcript, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.