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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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The Small Business Guide to Big Business Email by Bsafe Information Systems

November 2008 - (Free Research)

This paper tells, business can start using a fully managed hosted version of Microsoft Exchange Server, and make quite a positive impact on small business’s ability to compete in today’s uncertain economy.

(WHITE PAPER)

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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)

This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.

(WHITE PAPER)

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Small Business Data Storage with Enterprise Dependability by Dell and Microsoft

March 2012 - (Free Research)

This white paper outlines the features and advantages of the Dell PowerVault NX200 with Windows Storage Server 2008 Basic, optimized for small businesses that may not have the largest in-house IT team, but need robust and reliable storage.

(WHITE PAPER)

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Network Storage From A to Z: Storage Solutions for SMBs by Iomega Corporation, an EMC Company

May 2012 - (Free Research)

<p>In this eBook you will learn about the efficient, economical ways to address the small business storage issues outlined above without busting the small business budget or hiring an IT department.</p>

(WHITE PAPER)

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CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.

August 2011 - (Free Research)

The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.

(WHITE PAPER)

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Living Large: Small Companies Yield Big Results with Web Collaboration by CA Technologies.

September 2008 - (Free Research)

Virtual collaboration and online meeting technologies are advancing SMBs’ reach without huge investments, thus allowing them to not only save costs and land more sales but to better educate consumers and business partners.

(WHITE PAPER)

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Selecting the Right OS for Small Business by Dell, Inc. and Intel

April 2010 - (Free Research)

Small businesses need to have the infrastructure in place that lays the foundation to continue on an expansionary path. This often involves adding a server to the operating environment. This paper takes a close look at Windows Server 2008 R2 Foundation, Windows Server 2008 R2 Standard, and Windows Small Business Server 2008.

(WHITE PAPER)

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Building a connected business - How a Dell First Server with Microsoft Windows Small Business Server 2008 Supplies the Basis of a Secure, Accessible, and Collaborative Organization by Dell, Inc. and Intel

April 2010 - (Free Research)

Read this paper to learn how a Dell First Server with Microsoft Windows Small Business Server 2008 supplies the basis of a secure, accessible, and collaborative organization.

(WHITE PAPER)

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E-Guide: What about the little guy? Cloud storage options for smaller organizations by VaultLogix (E-mail this company)

May 2012 - (Free Research)

Cloud backup is now an option for SMBs, and this expert resource includes five best practices for moving to the cloud.

(EGUIDE)

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Symantec Backup Exec 2012 Small Business Edition - free for 60 Days by Symantec Corporation

April 2012 - (Free Research)

In this simple yet comprehensive package proven in millions of installations worldwide, you'll get a total solution for data backup, system restoration and disaster recovery. Download now for a fully-functioning version Symantec Backup Exec 2012 Small Business Edition which includes most Backup Exec Agents and Options.

(DOWNLOAD)

What Does Big Data Mean for the Smaller Business? by Plex Systems

April 2012 - (Free Research)

Instead of letting your small business drown in today's flood of "big data", read this white paper to learn strategies you can use to not only keep your head above water, but successfully capture data, store it, search and analyze it, and parse useful information from it.

(WHITE PAPER)

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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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The data sharing paradox. A guide to small business on data sharing and security by ComputerWeekly.com

September 2011 - (Free Research)

This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated.

(WHITE PAPER)

Small & Sophisticated: Unique Possibilities of Integrated Talent Management in Small Businesses by SuccessFactors

March 2012 - (Free Research)

Read this paper to learn how talent management technology can propel a small business along the HR maturity curve by increasing efficiency and compliance, improving processes and achieving the ultimate goal – business growth and sustainability.

(WHITE PAPER)

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Considerations for Deploying Deduplication in a Small Business Environment by Quantum Corporation

December 2010 - (Free Research)

Deduplication has been one of the hottest technologies in the storage industry for almost three years and has grown into a mainstream technology from the large enterprise down to the small business and remote office. Read this white paper to learn the important questions for SMB managers to ask.

(WHITE PAPER)

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Cooling Strategies for IT Wiring Closets and Small Rooms by APC by Schneider Electric

October 2010 - (Free Research)

This paper describes the science and practical application of an improved method for the specification of cooling for wiring closets.

(WHITE PAPER)

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Dedicated File Sharing Solutions for Small Offices Made Simple by Dell and Microsoft

March 2012 - (Free Research)

This short white paper outlines the technical specificaitons and features of the Dell PowerVault NX300 with Windows Storage Server 2008 R2.

(WHITE PAPER)

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Netherlands Railways uses optimization to grow ridership with minimum congestion and maximum efficiency by IBM

May 2012 - (Free Research)

Access this exclusive case study to gain insight on how Netherlands Railways, the nation's largest and Europe's busiest, was able to save € 20 million annually by crafting an optimized operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments.

(CASE STUDY)

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BI and CPM for Small and Mid-sized Enterprises: The Cloud Fits by Host Analytics, Inc

July 2010 - (Free Research)

This paper focuses on business intelligence and corporate performance management in the cloud and how it is beneficial to small and mid-sized businesses.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Lack of IT Resources Constrains SMBs When Buying ERP Software by Exact Software

February 2012 - (Free Research)

Use this resource as a guide to selecting an enterprise resource planning (ERP) platform within your budget without the headache. Additionally, learn how a small food seasonings producer cut through the clutter to find the right ERP system and get tips for reviewing and selecting a platform for you with limited IT resources.

(EGUIDE)

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Systems Management Sizing: How to Create Your Ideal Infrastructure by Dell, Inc. and Intel

January 2011 - (Free Research)

For a small organization, systems management can be part of a smart strategy for growth without getting overwhelmed with new systems and applications. Read on to learn the importance of a comprehensive systems management solution, tips for creating an ideal infrastructure based on business size, and take a look at solutions currently available.

(WHITE PAPER)

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Business Continuity Strategies for SMBs by EqualLogic, Inc.

January 2008 - (Free Research)

Business continuity has historically been out of reach for small- and medium-sized businesses (SMBs) because it was too costly and complicated.

(WHITE PAPER)

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Quest Foglight_Hit the Easy Button for No-Fuss Application Performance Monitoring by Quest Software

May 2012 - (Free Research)

About 50% of companies have an application performance monitoring (APM) system in place, and those that don't are likely losing customers and revenue. Quest Software has made vast improvements to its Foglight APM line, including supreme simplicity and virtualization capabilities. Read this and learn about the research behind these advancements.

(PRODUCT OVERVIEW)

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