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Reference Architecture Brief: Dell Virtual Remote Desktop Featuring VMware View 4 by Dell and VMware

November 24, 2009 - (Free Research)

To help simplify enterprise desktop management, Dell and VMware have created a flexible, highly scalable desktop virtualization reference architecture based on Dell PowerEdge servers, Dell EqualLogic PS Series iSCSI SAN arrays, and powerful new VMware View 4 technology.

(ARTICLE)

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Evaluating Hardware for Windows Server 2008 R2

by Dell and Microsoft

April 13, 2012 - (Free Research)

Choosing the right hardware to run Windows Server 2008 R2 is a complex undertaking, and making the wrong selection can have serious implications. This IT handbook examines various blade server options, recommended configurations, and requirements for virtualization.

(EBOOK)

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How to embed innovation in the corporate culture by ComputerWeekly.com

November 16, 2011 - (Free Research)

This paper from Kurt Salmon identifies the common inhibitors to innovation and how to overcome them, and sets out some important principles that can help organizations establish innovation more firmly within their normal operations.

(ESSENTIAL GUIDE)

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Ensure High Availability with Proactive Support Services by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.

(WHITE PAPER)

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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

A Better Option for Hardware and Software Support by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 01, 2012 - (Free Research)

In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

(WHITE PAPER)

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Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - (Free Research)

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

(VIDEO)

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The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)

July 23, 2010 - (Free Research)

This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.

(WHITE PAPER)

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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 05, 2009 - (Free Research)

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

(WHITE PAPER)

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DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.

(SOFTWARE PRODUCT)

SQL Anywhere v11.0.1 Developer Edition by Sybase, an SAP company

June 18, 2010 - (Free Research)

Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages.

(DOWNLOAD)

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Delivering on high cloud expectations by ComputerWeekly.com

March 10, 2012 - (Free Research)

Many firms are now planning to run mission critical workloads on public cloud, according to this research from Forrester and BMC.

(ESSENTIAL GUIDE)

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Re-architecting Your Virtual Environment: Analysis tools and platform decisions by LEGACY - DO NOT USE - Insight and Sun Microsystems, Inc

July 2007 - (Free Research)

Chris Wolf talks about the tools that are used to increase virtual server performance. Later, virtualization platform decision points are covered with emphasis on OS and application compatibility and support, high availability, automation and management.

(VIDEOCAST)

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Enterprise Storage Designed for Today’s Needs and Tomorrow’s Growth Using Dell/EMC CX4 Storage Arrays by Dell | EMC

August 2008 - (Free Research)

The Dell/EMC CX4 storage arrays build on the CX reputation of flexibility, ease-of-use, and innovation, and are designed to greatly improve levels of performance and expandability. Learn more about it in this brochure.

(WHITE PAPER)

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Quantum DXi 7500 Support for Veritas NetBackup 6.5 VTL-Direct-to-Tape Feature from Symantec by Quantum Corporation

June 2008 - (Free Research)

The DXi7500 is the disk backup and remote replication system for data centers where a premium is placed on scalability, performance, high availability, and flexibility.

(WHITE PAPER)

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