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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
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CRM Buyer’s Guide – 2011 Edition by SearchCRM

June 02, 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. 
(EBOOK)

Looking under the hood: Answers to top questions CIOs ask cloud-based HR vendors by SuccessFactors

August 14, 2013 - (Free Research)
Not every HR cloud application is made equal, but how can you identify the right software-as-a-service (SaaS) HR strategy? This resource counts down seven questions that savvy CIOs and business leaders need to ask HR SaaS application vendors in order to find success. 
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Special Report: Top 10 Questions to Ask Before Purchasing Video Conferencing by LifeSize

July 25, 2012 - (Free Research)
Uncover the top ten questions you should ask any potential video conferencing vendor before investing in a collaboration solution. 
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Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation

September 2008 - (Free Research)
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas. 
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Questions to ask when Choosing a PaaS Vendor by IBM

November 2013 - (Free Research)
How do you know when to leverage PaaS? What should you know about choosing a PaaS vendor? Cloud computing business consultant Jeff Kaplan answers those questions and more in this expert e-guide, where you'll learn essential questions to ask when choosing a PaaS vendor. 
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Collaboration Services: Decision Criteria and 10 Questions to Ask Your Potential Collaboration Vendors by LogMeIn, Inc.

April 2013 - (Free Research)
This expert E-Guide from SearchUnifiedCommunications.com details the ten questions you should ask any potential collaboration vendor and offers a five-step process that will help you pick out the best products to create your collaboration architecture. 
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How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
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Choosing a PaaS: Questions to ask to PaaS Vendors by IBM

November 2013 - (Free Research)
The decision to incorporate a Platform as a Service (PaaS) product into your company doesn't end there. More than one vendor is out for the enterprise PaaS dollar and given the influx of marketing surrounding the topic, deciding on the right platform -- or platforms -- isn't easy. 
(EGUIDE) READ ABSTRACT |

Upgrading to 802.11n by Juniper Networks, Inc.

January 2012 - (Free Research)
This E-Guide identifies key questions that enterprise customers should ask prospective WLAN vendors and also provides a list of vendors that will suit the needs specific to your business. 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
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Best Practice for NDMP Backup Veritas NetBackup by Symantec Corporation

January 2009 - (Free Research)
Customers are confronting the confusing number of options and configurations when it comes to backing up and restoring their network attached storage servers. This paper addresses this by describing the best practices for protecting and recovering NAS devices utilizing the Network Data Management Protocol. 
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The Top 10 Questions You Should Ask Vendors When Evaluating an In-House eDiscovery Solution. by StoredIQ

July 2008 - (Free Research)
This document examines the 10 top questions you should consider when evaluating an in-house eDiscovery solution. 
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Forging a CEM Strategy by SearchCRM

August 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 2011 - (Free Research)
<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p> 
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Mobile apps reach the busy customer by SearchCRM

March 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results. 
(EZINE) READ ABSTRACT |

10 Critical Questions to Ask a Manufacturing ERP Vendor by ComputerWeekly.com

October 2010 - (Free Research)
Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. 
(WHITE PAPER) READ ABSTRACT |

8 Questions to Ask Your Intrusion Security System Vendor by Hewlett-Packard Limited

September 2012 - (Free Research)
This resource outlines 8 questions to ask your intrusion security provider – to ensure your network stays protected. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated

May 2012 - (Free Research)
Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more. 
(WHITE PAPER) READ ABSTRACT |

Seven Questions You Should Ask Before Deploying Deduplication - Considerations for the Midrange Data Center by Quantum Corporation

September 2010 - (Free Research)
This white paper discusses important questions for IT managers to ask as they consider deploying deduplication in a midrange data center. 
(WHITE PAPER) READ ABSTRACT |

7 Questions You Should Ask Before Deploying Deduplication - Considerations for the Midrange Data Center by Quantum Corporation

July 2010 - (Free Research)
This white paper discusses important questions for IT managers to ask as they consider deploying deduplication in a midrange data center. 
(WHITE PAPER) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
(EGUIDE) READ ABSTRACT |

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