Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Special Report: Top 10 Questions to Ask Before Purchasing Video Conferencing by LifeSize July 25, 2012 - (Free Research) Uncover the top ten questions you should ask any potential video conferencing vendor before investing in a collaboration solution.  (WHITE PAPER) READ ABSTRACT |

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation September 2008 - (Free Research) Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.  (WHITE PAPER) READ ABSTRACT |

Collaboration Services: Decision Criteria and 10 Questions to Ask Your Potential Collaboration Vendors by LogMeIn, Inc. April 2013 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com details the ten questions you should ask any potential collaboration vendor and offers a five-step process that will help you pick out the best products to create your collaboration architecture.  (EGUIDE) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

Upgrading to 802.11n by Juniper Networks, Inc. January 2012 - (Free Research) This E-Guide identifies key questions that enterprise customers should ask prospective WLAN vendors and also provides a list of vendors that will suit the needs specific to your business.  (EGUIDE) READ ABSTRACT |

7 Key Questions to Ask When Selecting an Incident Response Service Provider by SecureWorks May 2013 - (Free Research) View this white paper to learn more about how you can find the right incident response service provider. It outlines how to determine the vendor's capabilities and if the vendor represents the best fit based on your organizations unique needs.  (WHITE PAPER) READ ABSTRACT |

8 questions to ask about your intrusion security solution by Hewlett-Packard Limited January 2012 - (Free Research) In this paper, explore some of the fundamental differences between IDS and IPS and discover 8 key questions to ask your intrusion security system vendors before you commit.  (WHITE PAPER) READ ABSTRACT |

8 questions to ask about your intrusion security solution by Hewlett-Packard Company December 2012 - (Free Research) In this paper, explore some of the fundamental differences between IDS and IPS and discover 8 key questions to ask your intrusion security system vendors before you commit.  (WHITE PAPER) READ ABSTRACT |

Best Practice for NDMP Backup Veritas NetBackup by Symantec Corporation January 2009 - (Free Research) Customers are confronting the confusing number of options and configurations when it comes to backing up and restoring their network attached storage servers. This paper addresses this by describing the best practices for protecting and recovering NAS devices utilizing the Network Data Management Protocol.  (WHITE PAPER) READ ABSTRACT |

The Top 10 Questions You Should Ask Vendors When Evaluating an In-House eDiscovery Solution. by StoredIQ July 2008 - (Free Research) This document examines the 10 top questions you should consider when evaluating an in-house eDiscovery solution.  (WHITE PAPER) READ ABSTRACT |

SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated May 2012 - (Free Research) Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more.  (WHITE PAPER) READ ABSTRACT |

Winning the Customer Service Battle... In the Cloud by Siemens Enterprise Communications April 2013 - (Free Research) Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.  (WHITE PAPER) READ ABSTRACT |

Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications January 2013 - (Free Research) For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come  (WHITE PAPER) READ ABSTRACT |

Seven Questions You Should Ask Before Deploying Deduplication - Considerations for the Midrange Data Center by Quantum Corporation September 2010 - (Free Research) This white paper discusses important questions for IT managers to ask as they consider deploying deduplication in a midrange data center.  (WHITE PAPER) READ ABSTRACT |

7 Questions You Should Ask Before Deploying Deduplication - Considerations for the Midrange Data Center by Quantum Corporation July 2010 - (Free Research) This white paper discusses important questions for IT managers to ask as they consider deploying deduplication in a midrange data center.  (WHITE PAPER) READ ABSTRACT |

10 Critical Questions to Ask a Manufacturing ERP Vendor by ComputerWeekly.com October 2010 - (Free Research) Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Making the Right Storage Choices: 10 Must-Ask Questions by Oracle Corporation December 2011 - (Free Research) Whether you are consolidating your storage, trying to improve application performance, or looking to get the most out of your databases, it’s important to ask the right questions. This quick guide will arm you with the questions you need to consider when reviewing your storage strategy.  (WHITE PAPER) READ ABSTRACT |

Straight Talk Anout Backup with Deduplication. Part 1: Key Considerations by ExaGrid Systems, Inc. February 2013 - (Free Research) In this brief webcast, you will learn about the key considerations for selecting disk backup with deduplication.  (WEBCAST) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Cloud backup best practices: Evaluating cloud backup services by SearchStorage.com August 2011 - (Free Research) In this tutorial on cloud backup best practices, learn what you should look for in potential cloud data backup services, questions to ask potential vendors, management and security concerns, and cloud backup services that are popular with larger enterprises. Read on to learn more.  (EGUIDE) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra December 2011 - (Free Research) <p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p>  (WHITE PAPER) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters February 2009 - (Free Research) Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.  (WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

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