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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation

September 2008 - (Free Research)
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas. 
(WHITE PAPER) READ ABSTRACT |

Looking under the hood: Answers to top questions CIOs ask cloud-based HR vendors by SuccessFactors

August 2013 - (Free Research)
Not every HR cloud application is made equal, but how can you identify the right software-as-a-service (SaaS) HR strategy? This resource counts down seven questions that savvy CIOs and business leaders need to ask HR SaaS application vendors in order to find success. 
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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
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Special Report: Top 10 Questions to Ask Before Purchasing Video Conferencing by LifeSize

July 2012 - (Free Research)
Uncover the top ten questions you should ask any potential video conferencing vendor before investing in a collaboration solution. 
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Questions to ask when Choosing a PaaS Vendor by SearchBusinessAnalytics

November 2013 - (Free Research)
How do you know when to leverage PaaS? What should you know about choosing a PaaS vendor? Cloud computing business consultant Jeff Kaplan answers those questions and more in this expert e-guide, where you'll learn essential questions to ask when choosing a PaaS vendor. 
(EGUIDE) READ ABSTRACT |

Collaboration Services: Decision Criteria and 10 Questions to Ask Your Potential Collaboration Vendors by SearchSecurity.com

April 2013 - (Free Research)
This expert E-Guide from SearchUnifiedCommunications.com details the ten questions you should ask any potential collaboration vendor and offers a five-step process that will help you pick out the best products to create your collaboration architecture. 
(EGUIDE) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM

June 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. 
(EBOOK)

Choosing a PaaS: Questions to ask to PaaS Vendors by IBM

November 2013 - (Free Research)
The decision to incorporate a Platform as a Service (PaaS) product into your company doesn't end there. More than one vendor is out for the enterprise PaaS dollar and given the influx of marketing surrounding the topic, deciding on the right platform -- or platforms -- isn't easy. 
(EGUIDE) READ ABSTRACT |

Best Practice for NDMP Backup Veritas NetBackup by Symantec Corporation

January 2009 - (Free Research)
Customers are confronting the confusing number of options and configurations when it comes to backing up and restoring their network attached storage servers. This paper addresses this by describing the best practices for protecting and recovering NAS devices utilizing the Network Data Management Protocol. 
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Upgrading to 802.11n by SearchSecurity.com

January 2012 - (Free Research)
This E-Guide identifies key questions that enterprise customers should ask prospective WLAN vendors and also provides a list of vendors that will suit the needs specific to your business. 
(EGUIDE) READ ABSTRACT |

The Top 10 Questions You Should Ask Vendors When Evaluating an In-House eDiscovery Solution. by StoredIQ

July 2008 - (Free Research)
This document examines the 10 top questions you should consider when evaluating an in-house eDiscovery solution. 
(WHITE PAPER) READ ABSTRACT |

10 Critical Questions to Ask a Manufacturing ERP Vendor by ComputerWeekly.com

October 2010 - (Free Research)
Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. 
(WHITE PAPER) READ ABSTRACT |

Improve the success of HR systems implementation by ComputerWeekly.com

May 2014 - (Free Research)
Mark Martin, former HR executive at Direct Line Group and T-Mobile, lists the key questions you need to ask suppliers when selecting a HR Technology system. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Business Collaboration Benefits: 10 Questions to Ask Your Potential Vendors by SearchSecurity.com

September 2012 - (Free Research)
This E-Guide from SearchUnifiedCommunications.com describes the need for collaboration in a geographically dispersed enterprise and highlights the top ten questions you should ask any potential collaboration vendor. 
(EGUIDE) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated

May 2012 - (Free Research)
Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more. 
(WHITE PAPER) READ ABSTRACT |

Seven Questions You Should Ask Before Deploying Deduplication - Considerations for the Midrange Data Center by Quantum Corporation

September 2010 - (Free Research)
This white paper discusses important questions for IT managers to ask as they consider deploying deduplication in a midrange data center. 
(WHITE PAPER) READ ABSTRACT |

7 Questions You Should Ask Before Deploying Deduplication - Considerations for the Midrange Data Center by Quantum Corporation

July 2010 - (Free Research)
This white paper discusses important questions for IT managers to ask as they consider deploying deduplication in a midrange data center. 
(WHITE PAPER) READ ABSTRACT |

Making the Right Storage Choices: 10 Must-Ask Questions by Oracle Corporation

December 2011 - (Free Research)
Whether you are consolidating your storage, trying to improve application performance, or looking to get the most out of your databases, it’s important to ask the right questions. This quick guide will arm you with the questions you need to consider when reviewing your storage strategy. 
(WHITE PAPER) READ ABSTRACT |

Key Considerations for Disk Backup with Dedupe by ExaGrid Systems, Inc.

February 2013 - (Free Research)
In this brief webcast, you will learn about the key considerations for selecting disk backup with deduplication. 
(WEBCAST) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 2011 - (Free Research)
<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p> 
(WHITE PAPER) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

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