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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Business Service Management by ASG Software Solutions

Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value. 
(SOFTWARE PRODUCT)

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions

ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise. 
(SOFTWARE PRODUCT)

ASG-Discovery and Dependency Mapping (ASG-DDM)™ by ASG Software Solutions

May 25, 2010 - (Free Research)
Understanding which hardware and software components support which business systems is extremely difficult. For many years, the clipboard and spreadsheet appear to have been the tools of choice, with the result that many decisions were made based on outdated and inaccurate information. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

ASG-Discovery and Dependency Mapping (ASG-DDM) by ASG Software Solutions

February 23, 2010 - (Free Research)
This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management. 
(WHITE PAPER) READ ABSTRACT |

ASG's metaCMDB™ Master or "Citizen" CMDB Containing Critical Enterprise Configuration Information by ASG Software Solutions

May 25, 2010 - (Free Research)
The sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Succeeding with Proactive IT with ASG's metaCMDB by ASG Software Solutions

February 22, 2010 - (Free Research)
This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption. 
(WHITE PAPER) READ ABSTRACT |

How ASG's MetaCMDB Strategy Enables More Effective BSM by ASG Software Solutions

February 22, 2010 - (Free Research)
This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context. 
(WHITE PAPER) READ ABSTRACT |

ASG's Business Service Portfolio™ Virtualization Management by ASG Software Solutions

February 08, 2010 - (Free Research)
Read this paper to learn how ASG’s BSP Virtualization Management allows you to continually optimize and monitor the performance health of your entire physical and virtual environment, in addition to discovering application dependencies and reducing VM sprawl. 
(WHITE PAPER) READ ABSTRACT |

ASG-Total Content Integrator™(TCI) and Microsoft® Office® SharePoint Server (MOSS) by ASG Software Solutions

February 08, 2010 - (Free Research)
Read this paper to see how Microsoft Office SharePoint Server (MOSS) brings together collaboration and document management in a way that is extremely easy for knowledge workers to learn and use. 
(WHITE PAPER) READ ABSTRACT |

Help! The Applications Octopus is Strangling our Business! Is your business strangled by outdated applications and inflexible architectures? by ASG Software Solutions

November 16, 2010 - (Free Research)
This webcast shows insights into enabling businesses to  face business challenges by combining business driven information systems and effective application portfolio management. 
(WEBCAST) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions

February 24, 2011 - (Free Research)
Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Application Development-- Improving Productivity Among Evolving Application Platforms by ASG Software Solutions

July 13, 2010 - (Free Research)
Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc., and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Application Development: Improving Productivity Among Evolving Application Platforms by ASG Software Solutions

June 15, 2010 - (Free Research)
Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc. and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Enabling The Business Governance Of Data by ASG Software Solutions

February 05, 2010 - (Free Research)
In this presentation transcript, Scott McCurdy, SVP of Business Solutions at ASG and featured guest Rob Karel, Principal Analyst at Forrester Research, discuss how enterprises are linking technical metadata to the formal management of business terms to achieve true enterprise data governance. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript - The Automation Imperative: Integrated and Proactive Workload Automation by ASG Software Solutions

November 17, 2010 - (Free Research)
Workload automation is necessary to effectively manage widely distributed IT environments with multiple platforms, technologies and applications so that you can optimize business performance. Find out how workload automation can deliver reliable IT services in today’s volatile marketplace. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Managing and Delivering Knowledge From Disparate Applications and Platforms by ASG Software Solutions

May 19, 2010 - (Free Research)
Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 31, 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 31, 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 04, 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

Five Simple Strategies to Make Your Contact Center a Success by Genesys

June 03, 2014 - (Free Research)
View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 24, 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 06, 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 10, 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider by Aspect

January 31, 2014 - (Free Research)
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? 
(WHITE PAPER) READ ABSTRACT |

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