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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Business Service Management by ASG Software Solutions

Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value. 
(SOFTWARE PRODUCT)

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions

ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise. 
(SOFTWARE PRODUCT)

ASG-Discovery and Dependency Mapping (ASG-DDM)™ by ASG Software Solutions

May 25, 2010 - (Free Research)
Understanding which hardware and software components support which business systems is extremely difficult. For many years, the clipboard and spreadsheet appear to have been the tools of choice, with the result that many decisions were made based on outdated and inaccurate information. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

ASG-Discovery and Dependency Mapping (ASG-DDM) by ASG Software Solutions

February 23, 2010 - (Free Research)
This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management. 
(WHITE PAPER) READ ABSTRACT |

ASG's Business Service Portfolio™ Virtualization Management by ASG Software Solutions

February 08, 2010 - (Free Research)
Read this paper to learn how ASG’s BSP Virtualization Management allows you to continually optimize and monitor the performance health of your entire physical and virtual environment, in addition to discovering application dependencies and reducing VM sprawl. 
(WHITE PAPER) READ ABSTRACT |

ASG's metaCMDB™ Master or "Citizen" CMDB Containing Critical Enterprise Configuration Information by ASG Software Solutions

May 25, 2010 - (Free Research)
The sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Succeeding with Proactive IT with ASG's metaCMDB by ASG Software Solutions

February 22, 2010 - (Free Research)
This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption. 
(WHITE PAPER) READ ABSTRACT |

How ASG's MetaCMDB Strategy Enables More Effective BSM by ASG Software Solutions

February 22, 2010 - (Free Research)
This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context. 
(WHITE PAPER) READ ABSTRACT |

ASG-Total Content Integrator™(TCI) and Microsoft® Office® SharePoint Server (MOSS) by ASG Software Solutions

February 08, 2010 - (Free Research)
Read this paper to see how Microsoft Office SharePoint Server (MOSS) brings together collaboration and document management in a way that is extremely easy for knowledge workers to learn and use. 
(WHITE PAPER) READ ABSTRACT |

Help! The Applications Octopus is Strangling our Business! Is your business strangled by outdated applications and inflexible architectures? by ASG Software Solutions

November 16, 2010 - (Free Research)
This webcast shows insights into enabling businesses to  face business challenges by combining business driven information systems and effective application portfolio management. 
(WEBCAST) READ ABSTRACT |

Application Development: Improving Productivity Among Evolving Application Platforms by ASG Software Solutions

June 15, 2010 - (Free Research)
Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc. and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts 
(WEBCAST) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions

February 24, 2011 - (Free Research)
Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Application Development-- Improving Productivity Among Evolving Application Platforms by ASG Software Solutions

July 13, 2010 - (Free Research)
Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc., and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Enabling The Business Governance Of Data by ASG Software Solutions

February 05, 2010 - (Free Research)
In this presentation transcript, Scott McCurdy, SVP of Business Solutions at ASG and featured guest Rob Karel, Principal Analyst at Forrester Research, discuss how enterprises are linking technical metadata to the formal management of business terms to achieve true enterprise data governance. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Managing and Delivering Knowledge From Disparate Applications and Platforms by ASG Software Solutions

May 19, 2010 - (Free Research)
Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript - The Automation Imperative: Integrated and Proactive Workload Automation by ASG Software Solutions

November 17, 2010 - (Free Research)
Workload automation is necessary to effectively manage widely distributed IT environments with multiple platforms, technologies and applications so that you can optimize business performance. Find out how workload automation can deliver reliable IT services in today’s volatile marketplace. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 24, 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 31, 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 13, 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 14, 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 30, 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Four Steps Toward Virtualizing Your Contact Center by Genesys

January 31, 2013 - (Free Research)
Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 14, 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider by Aspect

January 31, 2014 - (Free Research)
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? 
(WHITE PAPER) READ ABSTRACT |

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