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Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE) READ ABSTRACT |

Is the Future of Business Commerce in Social Media? by Ariba, Inc. December 22, 2011 - (Free Research) In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

BI Trends and Strategies E-Zine Issue 1 by SearchBusinessAnalytics January 27, 2012 - (Free Research) The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more.  (EZINE) READ ABSTRACT |

IT matters again by ComputerWeekly.com December 01, 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.  (IT BRIEFING) READ ABSTRACT |

SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc. November 2004 - (Free Research) The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours.  (WHITE PAPER) READ ABSTRACT |

SearchManufacturingERP.com Tip Guide: E-Sourcing tools to help turn strategic suppliers into partners by Ariba, Inc. February 2012 - (Free Research) Read this guide to learn best practices to become strategic partners with your suppliers and understand how a sourcing strategy can make or break a company.  (EGUIDE) READ ABSTRACT |

How to manage emerging technology in IT by ComputerWeekly.com February 2011 - (Free Research) Different Emerging Information Technologies (EIT) have different impacts upon a business. Some EIT should be used as technical tools for supporting business to make business more efficient or effective; othersshould be used as strategic tools for leading, not merely supporting, a business to make a difference.  (WHITE PAPER) READ ABSTRACT |

Three Steps To Strategic Planning Excellence In Wholesale Distribution Companies by SAP America, Inc. January 2012 - (Free Research) This paper outlines a set of core analytics customized for wholesaler-distributors.  (WHITE PAPER) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.  (IT BRIEFING) READ ABSTRACT |

Enabling Dynamic Virtual Client Computing with Intel® vPro™ Technology by Dell, Inc. and Intel December 2008 - (Free Research) In this paper we discuss an emerging direction for Intel® vPro™ technology called Dynamic Virtual Client (DVC) computing. This article examines emerging computing usages and identifies key gaps and challenges associated with realizing client virtualization.  (JOURNAL ARTICLE) READ ABSTRACT |

Desktop Total Cost of Ownership: 2011 Update - Gartner Research by VMware, Inc. August 2011 - (Free Research) Declining hardware and software costs have an impact on total cost of ownership (TCO), but how desktop PCs are managed remains the most critical factor in reducing TCO.   This Gartner article illustrates how a higher management level for desktops can achieve lower TCO and improved user productivity.  (WHITE PAPER) READ ABSTRACT |

IT Value Transformation Roadmap - Cloud Strategy Brief by VMware, Inc. February 2011 - (Free Research) IT organizations are perceived by the business in two ways - as a cost center or a center of strategic value.  This paper provides a virtualization and private cloud centric road map for IT value transformation, highlighting the objectives, challenges, required competencies, success factors and success measures at each stage.  (ANALYST BRIEF) READ ABSTRACT |

Data quality best practices with real-time integration by IBM February 2012 - (Free Research) This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality.  (EGUIDE) READ ABSTRACT |

CEO and the Cloud: Harvard Business Review by Google Apps January 2012 - (Free Research) Content provided by Google. This article from the Harvard Business Review covers they key points that CEOs and executives need to know about cloud computing. Find out why cloud is a game-changer, and what is preventing companies from adopting it now. Review the courses of action you can take, and the implications of each strategy.  (WHITE PAPER) READ ABSTRACT |

Experts say CEM technology can build single view of customer by Infor CRM January 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.  (EGUIDE) READ ABSTRACT |

HR Best Practices: Delivering Strategic Value to the Enterprise by SAP America, Inc. December 2009 - (Free Research) To be a true strategic partner to management, human resources (HR) requires process and systems excellence. HR needs to know the business — the drivers, mission, and challenges. Read this IDC white paper to learn how to achieve excellence in HR by focusing consistency, integration, insight, responsiveness, and agility.  (WHITE PAPER) READ ABSTRACT |

Measuring The Success of Lean by SAP America, Inc. January 2012 - (Free Research) This article from IndustryWeek features advice on streamlining your business for leaner operations.  (JOURNAL ARTICLE) READ ABSTRACT |

Red Hat Enterprise Virtualization 3.0 as a Strategic Virtualization Alternative by Red Hat. January 2012 - (Free Research) Red Hat Enterprise Virtualization 3.0 not only offers the performance and management features that virtualization customers require for their data center workloads, but also provides a strategic alternative to proprietary virtualization to enable organizations to accelerate their innovation, increase manageability, and reduce costs.  (WEBCAST) READ ABSTRACT |

What's your Customer Experience Advantage? by SAP America, Inc. March 2011 - (Free Research) SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Top 10 Things You Should Know About IBM Cognos 10 for Business Analytics by IBM January 2012 - (Free Research) Query performance three times faster is just one item in this top-10 list from the analysts at Enterprise Management Associates (EMA). Download this article to read the full top 10 and learn why Cognos 10 holds "strong value for upgrading customers and prospects."  (WHITE PAPER) READ ABSTRACT |

CRM Sheds Light on Tommy Bahama Customers by Infor CRM January 2012 - (Free Research) Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond.  (WHITE PAPER) READ ABSTRACT |

Strategic technologies that will improve your business in 2012 by Dell and VMware August 2011 - (Free Research) Learn about the most strategic technologies for SMBs going into 2012. The video will focus on the business benefits of SSDs, virtualization, BI, mobility and video conferencing.  (VIDEO) READ ABSTRACT |

Server Optimization, Hardware and Virtualization by Dell, Inc. and Microsoft January 2012 - (Free Research) In this expert e-guide, find out how to optimize SQL Server with the right choices for hardware, storage devices, and virtualization. Inside, find articles on: what not to do when purchasing hardware; if solid-state storage devices are worth the cost; hardware and risk considerations for an inevitable virtualization initiative.  (EGUIDE) READ ABSTRACT |

Learning Computing: Why object orientated programming works. by ComputerWeekly.com January 2012 - (Free Research) Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey.  (JOURNAL ARTICLE) READ ABSTRACT |

Disaster Recovery Techniques for SQL Server by Global Knowledge January 2009 - (Free Research) This article focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level.  (WHITE PAPER) READ ABSTRACT |

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