In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams. 

Depending on the size of an enterprise, a job scheduler may manage thousands of individual mission-critical business processes every day. Access this resource for a brief history of the job scheduling marketplace and to learn what to look for in job scheduling software, including a checklist with which to evaluate your options. 

Creating an accurate budget and schedule are essential for evaluating the progress and performance of your project. In this white paper, get tips for how you can develop and manage project baselines so that your projects are on time and within the budget. 

Properly addressing HIPAA is about more than mere data security. This virtual seminar will examine the other key components of HIPAA compliance within an organization, including disaster recovery, network security and hardware encryption. 

In this article, Kaplan, of Harvard Business School, and Norton, founder and director of the Palladium Group, explain how to effectively manage both strategy and operations by linking them tightly in a closed-loop management system, which comprises five stages. 

Read this brief white paper and learn how many business intelligence (BI) teams, such those at Electronic Arts (EA), are shifting their perspective on extract, transform and load (ETL) job scheduling to an enterprise-oriented view, elevating efficiency and offering greater control and data accuracy. 

Discover the impact desktop virtualization and virtual desktop infrastructure have on your network. 

Watch this brief virtual seminar and learn how a yacht chartering company can analyze its revenue and reservations using interactive dashboards. 

With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 

Master data management (MDM) tools are on the rise as more companies look toward ways to solve all their data needs through one system. This expert e-guide from our editorial team features two articles with exceptional insight on what vendors and trends are prevailing in the current MDM market. 

Philip Dawson, Gartner VP offers best practice advice for organisations looking to virtualise their IT infrastructure. 

The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more.